List of Astute Agent Customers
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United States
Since 2010, our global team of researchers has been studying Astute Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Astute Agent for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Astute Agent for Customer Engagement include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Darden, a United States based Leisure and Hospitality organisation with 187384 employees and revenues of $10.49 billion, B&G Foods, a United States based Consumer Packaged Goods organisation with 2912 employees and revenues of $2.06 billion, The Scotts Company, a United States based Consumer Packaged Goods organisation with 4700 employees and revenues of $2.00 billion, Famous Brands International, a United States based Distribution organisation with 200 employees and revenues of $30.0 million and many others.
Contact us if you need a completed and verified list of companies using Astute Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Astute Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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B&G Foods | Consumer Packaged Goods | 2912 | $2.1B | United States | Astute Solutions | Astute Agent | Customer Engagement | 2016 | n/a |
In 2016 B&G Foods implemented Astute Agent as its Case Management CRM to support consumer affairs and contact centre operations for its packaged-food brands in the United States, according to vendor and third-party case listings. Astute Agent was deployed as the primary customer-engagement application for intake and tracking of product inquiries and consumer complaints.
The implementation emphasized case management and contact-centre tooling, with configuration of centralized case intake, ticketing, prioritization and automated routing workflows, interaction logging, and response templating aligned to consumer affairs processes. These functional modules of Astute Agent were used to standardize agent handling and to orchestrate multichannel case lifecycles across email and phone touchpoints consistent with Case Management CRM usage.
Operational coverage was focused on customer contact centre and consumer affairs teams across the United States, aligning business functions for consumer relations, product quality inquiry handling, and contact-centre agent operations. Integration patterns implied by the deployment aligned Astute Agent with telephony routing and multichannel customer touchpoints to support real-time case assignment and agent desktop workflows.
Governance and process work centered on standardized case workflows and routing rules to enforce service levels and improve responsiveness. Vendor materials and case summaries cite improved response times and lower call abandonment as the primary outcomes associated with the Astute Agent deployment.
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Darden | Leisure and Hospitality | 187384 | $10.5B | United States | Astute Solutions | Astute Agent | Customer Engagement | 2013 | n/a |
In 2013, Darden deployed Astute Agent from Astute Solutions as a Case Management CRM to extend customer engagement into guest relations and social care across its restaurant brand portfolio in North America. The deployment focused on consolidating guest contacts into case workflows and improving response consistency for social care and guest relations teams.
The implementation centered on case intake and centralized ticketing for guest issues, with social care routing and agent console workflows configured to manage inbound guest contacts from channels identified by the vendor case summary. Functional capabilities implemented or inferred include case management workflows, prioritization and assignment, response templating, and a unified agent console for guest relations and social care operations using Astute Agent.
Rollout expanded after initial success with Astute’s consumer-engagement tools and was executed across Darden brands with governance structures led by centralized guest relations teams and standardized operating procedures. The deployment explicitly targeted customer service, guest relations, and social care business functions within North America, emphasizing operational consolidation of guest-facing case management under Astute Agent.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | Astute Solutions | Astute Agent | Customer Engagement | 2018 | n/a |
In 2018, Delta Air Lines ran a pilot deployment of Astute Agent to improve contact-centre agent workflows and consumer case handling. The engagement is recorded as an Astute Agent customer engagement pilot and is categorized as Case Management CRM, scoped to customer service and contact centre technology across North America with the pilot and initial live activity occurring in the same year.
The implementation concentrated on contact-centre operational capabilities within Case Management CRM including centralized case lifecycle management, agent desktop consolidation for faster case resolution, scripted workflows to standardize triage and escalation, and tools to capture interaction history and case notes. Governance for the pilot emphasized agent workflow validation and staged rollout to customer service teams, with configuration focused on agent-facing case handling functionality rather than back-office modules. Delta Air Lines Astute Agent Case Management CRM customer service reflects a targeted pilot deployment of customer support technology intended to improve agent efficiency and consumer case processing in its North American contact centres.
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Distribution | 200 | $30M | United States | Astute Solutions | Astute Agent | Customer Engagement | 2005 | n/a |
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Consumer Packaged Goods | 4700 | $2.0B | United States | Astute Solutions | Astute Agent | Customer Engagement | 2009 | n/a |
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