List of Atende Simples Platform Customers
Rio de Janeiro, 20020-906, RJ,
Brazil
Since 2010, our global team of researchers has been studying Atende Simples Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Atende Simples Platform for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Atende Simples Platform for Call Center include: banQi, a Brazil based Banking and Financial Services organisation with 1125 employees and revenues of $281.0 million, Credihome, a Brazil based Banking and Financial Services organisation with 675 employees and revenues of $169.0 million, Zuk, a Brazil based Construction and Real Estate organisation with 190 employees and revenues of $48.0 million and many others.
Contact us if you need a completed and verified list of companies using Atende Simples Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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banQi | Banking and Financial Services | 1125 | $281M | Brazil | Atende Simples | Atende Simples Platform | Call Center | 2020 | n/a |
In 2020 banQi implemented the Atende Simples Platform to build a Call Center for its fintech customer service operations in Brazil. The vendor case frames the work as a rapid deployment of the Atende Simples Platform to establish a high performance telephone and omnichannel contact center environment.
The Atende Simples Platform was configured to provide core Call Center capabilities including telephone and omnichannel contact handling, automatic call distribution, IVR driven routing, queue management, an agent desktop interface, and operational dashboards for real time monitoring. Configuration focused on standard contact center workflows and agent routing to support inbound customer service, with platform-level reporting and monitoring exposed to operations teams.
Integration architecture explicitly included Zendesk, aligning voice channels to ticketing workflows so agents could manage omnichannel interactions and customer cases in a unified workflow. The implementation emphasized systems integration between the Atende Simples Platform and Zendesk to enable seamless handoff between voice and digital channels for customer service agents across banQi.
Operational governance was oriented to contact center processes and agent workflow orchestration, with a phased rollout described as rapid in the vendor case. The vendor reports concrete outcomes from the deployment including a 72.6% reduction in TME, a 16.5% reduction in TMA, an 85% reduction in missed calls and an 8.9% increase in customer satisfaction, reflecting improvements in telephone and omnichannel service handling as measured by banQi and Atende Simples.
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Credihome | Banking and Financial Services | 675 | $169M | Brazil | Atende Simples | Atende Simples Platform | Call Center | 2021 | n/a |
In 2021, Credihome implemented the Atende Simples Platform for its Call Center. The deployment replaced a custom in house telephony setup for Credihome by Loft in Brazil, concentrating on the companys credit and imobiliário customer service operation.
The Atende Simples Platform was configured to deliver dashboards, URA/queue management and self serviceable flow changes, enabling faster adjustments to call routing and interactive voice flows. Functional modules implemented included real time contact center dashboards, configurable URA trees and queue controls, and admin tools to update service flows without vendor intervention.
The implementation documented a phone integration and a Zendesk integration, linking inbound call handling to ticketing and customer records and preserving agent context across channels. Operational coverage was focused on the Brazil based customer service teams for credit and imobiliário services, with configuration and monitoring centralized through the Atende Simples Platform.
Vendor case materials report that the rollout produced visible improvements within days in 2021, including approximately an 80% increase in handled calls and more than 200 additional contacts received, with the phone and Zendesk integration recorded as part of the deployment.
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Zuk | Construction and Real Estate | 190 | $48M | Brazil | Atende Simples | Atende Simples Platform | Call Center | 2019 | n/a |
In 2019, Zukerman Leilões contracted the Atende Simples Platform to modernize and scale telephone-based customer service and auction support across Brazil. The Atende Simples Platform was deployed as a cloud contact center solution to centralize telephony operations and automated attendant workflows for auction events and customer inquiries. This implementation positioned Atende Simples Platform as the Call Center backbone for Zukerman Leilões, supporting agent workspaces and inbound voice interactions for auction operations and post sale service.
The deployment delivered telephony and URA functions through Atende Simples and integrated the platform with Zendesk to synchronize ticketing and agent workflows. Functional capabilities implemented included automated attendant and IVR style routing, queue management and call session handling, and agent desktop synchronization with Zendesk for unified case handling. Configuration emphasized voice-first workflows typical of Call Center environments, with scripting and routing rules aligned to auction event peaks and customer service queues.
Operational coverage focused on Brazil and targeted the customer service and auction operations teams, moving telephone intake and auction support onto a centralized platform. Governance centered on coordinating auction event schedules with contact center routing and aligning agent ticketing processes within Zendesk to support follow up and case escalation. Vendor case reporting states the 2019 deployment delivered a 96.8 percent reduction in TME, a 76.2 percent reduction in TMA, and elimination of missed calls, with telephony and URA functions provided by Atende Simples.
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