List of Athena Penelope Customers
Bonterra
10801-2 N Mopac Expy Suite 300,
Austin, 78759, TX,
United States
Austin, 78759, TX,
United States
1 866-226-8377
Non Profit
1000
$200M
Since 2010, our global team of researchers has been studying Athena Penelope customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Athena Penelope for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Athena Penelope for Case Management include: Marist180, a Australia based Non Profit organisation with 500 employees and revenues of $65.0 million, VOASE, a United States based Non Profit organisation with 850 employees and revenues of $60.0 million, Novita, a Australia based Non Profit organisation with 863 employees and revenues of $57.0 million, Rocky Bay, a Australia based Healthcare organisation with 733 employees and revenues of $55.0 million, Junction Australia, a Australia based Non Profit organisation with 400 employees and revenues of $38.0 million and many others.
Contact us if you need a completed and verified list of companies using Athena Penelope, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.
The Athena Penelope customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alzheimer Society of Durham Region | Non Profit | 30 | $3M | Canada | Athena Software | Athena Penelope | Case Management | 2017 | n/a |
In 2017 Alzheimer Society of Durham Region implemented Athena Penelope for Case Management. As Gillian Barrie, Director of Clinical Services at ASDR explained, since completing the initial implementation of Penelope they have expanded Penelope’s use across the agency and have started to take advantage of Penelope’s suite of client engagement features to make their referral process easier.
The Athena Penelope deployment consolidated client records and intake workflows into a single Case Management platform, with configuration focused on referral tracking, client engagement touchpoints, case notes and service planning, and standard reporting to support clinical delivery. Implementation work emphasized configurable workflows and client-facing engagement features to simplify referral capture and follow up, aligning operational processes with the application’s built-in case lifecycle management capabilities.
Operational coverage moved from an initial clinical services pilot to agency-wide usage, with governance centralized under clinical services to standardize referral handling and client records across teams. Rollout was iterative, expanding feature use after the core implementation and reconfiguring referral workflows to leverage Athena Penelope’s client engagement modules, improving consistency of case documentation and cross-team access to client information.
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Choice of NY | Non Profit | 60 | $5M | United States | Athena Software | Athena Penelope | Case Management | 2014 | n/a |
In 2014 Choice of NY implemented Athena Penelope for Case Management. The deployment targeted community-based client services in New Rochelle, supporting Client Care Coordinators and Client Care Supervisors who serve persons with mental health conditions, substance abuse issues, and disabilities. Implementation focused on operationalizing day-to-day client interactions including face-to-face, telephone, and email touchpoints within the case management application. Athena Penelope was adopted as the system of record for case documentation and care coordination.
Configuration centered on client records, care plans, progress notes, and task scheduling, enabling staff to set client goals, align care activities with those goals, and monitor progress. The implementation captured timely data entry requirements for notes and outcomes, and incorporated acuity-based service planning tied to Medicare acuity rating so that time allocation and service activities corresponded to each client's acuity. Athena Penelope supported monthly minimum contact tracking and structured case notes to preserve evidence for billing and reimbursement compliance. Standard Case Management workflows such as care coordination, goal setting, and outcome documentation were instrumented within the application.
Operational governance required Client Care Coordinators to review assigned caseloads with Client Care Supervisors twice monthly and to proactively escalate emerging issues, enforcing communication protocols. The system supported external referral and advocacy workflows with mission-critical partners including Department of Social Services, mental health providers, primary care physicians, probation officers, and legal services, documenting interactions and referrals within Athena Penelope. Role-based usage emphasized data accuracy, timeliness, and auditability to minimize potential issues with billing and reimbursement to the agency. The implementation therefore aligned Choice of NY Case Management processes with disciplined documentation, scheduled outreach, and supervisor review cycles.
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Junction Australia | Non Profit | 400 | $38M | Australia | Athena Software | Athena Penelope | Case Management | 2017 | n/a |
In 2017, Junction Australia implemented Athena Penelope, deploying Athena Penelope as its primary Case Management application to strengthen community services delivery. The implementation was part of a broader systems build intended to better equip staff to deliver services and support clients, alongside a parallel introduction of Greentree for housing and finance functions.
Athena Penelope was configured to support community services case management workflows, with emphasis on client intake, case records, service planning, case notes, and outcomes measurement. The Athena Penelope Case Management deployment focused on capturing social outcomes and producing structured evidence of service delivery to increase the organisation's ability to demonstrate value to clients, contractors, investors and funders.
Operational coverage for Athena Penelope centers on client-facing community services teams and associated program staff across Junction Australia, while Greentree was introduced to provide scalability for housing and finance teams. The scope emphasizes cross-departmental information capture for service delivery, reporting to stakeholders, and routine caseworker activity rather than enterprise financial management processes.
Governance and process changes accompanied the roll out, with the organisation positioning Athena Penelope to standardise casework documentation and outcome measurement workflows, and to support staff operationally in client support roles. The implementation narrative links Junction Australia Athena Penelope Case Management to improved capacity for demonstrating program value to external funders and internal service teams.
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Marist180 | Non Profit | 500 | $65M | Australia | Athena Software | Athena Penelope | Case Management | 2016 | n/a |
In 2016 Marist180 implemented Athena Penelope as its primary Case Management application to centralize client records and case workflows across its community services operations. The deployment established Athena Penelope as the authoritative client and case management system for teams supporting young people, families, asylum seekers and employment services, aligning the application with Marist180 business functions in client intake, service delivery and caseworker management.
The implementation configured Athena Penelope to support core case management capabilities typical of the Case Management category, including client intake and registration, consolidated case notes and chronology, service planning and referral tracking, role based access and operational reporting. Configuration work was led by a cross functional delivery team composed of SMEs, architects, analysts, developers, testers and build and release engineers, reflecting an enterprise grade implementation approach to workflows and security configuration.
Integrations were established between Athena Penelope and adjacent enterprise systems explicitly managed by Marist180, including NetSuite for ERP and CRM related data flows, Ascender Preceda for payroll and EmpLive for rostering and HR interfaces, enabling synchronized client and workforce information across core back office systems. Interface ownership and release coordination were handled within the project governance structure, with vendor management of Penelope Athena Software and other suppliers recorded as part of project delivery.
Governance and rollout were led from IT strategy through execution, with project management employing risk management and communication plans and coordinating multiple business units. The program delivered multiple concurrent projects valued at more than $3M and reported deliveries completed on time and on budget, while establishing ongoing operational ownership of Athena Penelope for frontline client services and case management teams.
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Novita | Non Profit | 863 | $57M | Australia | Athena Software | Athena Penelope | Case Management | 2017 | n/a |
In 2017, Novita implemented Athena Penelope as its Case Management application. The initial deployment targeted Novita Children’s Services, the largest provider of disability services to children in South Australia, and was provisioned for more than 200 front-line and administrative users supporting client-facing service delivery.
Athena Penelope was configured as a client management system in a phased rollout, with phase one focusing on core client records, intake and referral workflows, service planning, progress and case notes, and appointment scheduling. The implementation emphasized configurable case coordination workflows and role based access to support multidisciplinary teams, aligning with typical Case Management functional patterns for service providers operating under the National Disability Insurance Scheme.
The implementation was executed in a hybrid on-premise and cloud environment and integrated into Novita’s application landscape. Explicit integrations included Microsoft Dynamics NAV for finance and procurement, and the program was connected into broader data consolidation efforts that incorporated Dynamics ERP, Salesforce CRM, and payroll and HR feeds. BI and reporting were delivered via a small data warehouse and tools such as SSRS, Tableau, and PowerBI, with integrations implemented using web services and API based connectors to ensure atomic information exchange across systems.
Governance and rollout were managed by Novita’s Business Applications and BI leadership and a technical team responsible for implementing and upgrading systems, merger of information from multiple systems, and securing information flows. A phase two extension planned community services into Athena Penelope and expanded integration tooling to enable cross system interoperability and centralized case information for operational teams.
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Healthcare | 733 | $55M | Australia | Athena Software | Athena Penelope | Case Management | 2014 | n/a |
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Non Profit | 850 | $60M | United States | Athena Software | Athena Penelope | Case Management | 2019 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Athena Penelope Coverage
Athena Penelope is a Case Management solution from Athena Software.
Companies worldwide use Athena Penelope, from small firms to large enterprises across 21+ industries.
Organizations such as Marist180, VOASE, Novita, Rocky Bay and Junction Australia are recorded users of
Athena Penelope for Case Management.
Companies using Athena Penelope are most concentrated in Non Profit and Healthcare, with adoption spanning over 21 industries.
Companies using Athena Penelope are most concentrated in Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Athena Penelope across Americas, EMEA, and APAC.
Companies using Athena Penelope range from small businesses with 0-100 employees - 28.57%, to mid-sized firms with 101-1,000 employees - 71.43%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Athena Penelope include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Athena Penelope customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management.