List of Athena Penelope Customers

Bonterra

10801-2 N Mopac Expy Suite 300,
Austin, 78759, TX,
United States

https://www.bonterratech.com/

1 866-226-8377

Non Profit

1000

$200M

Since 2010, our global team of researchers has been studying Athena Penelope customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Athena Penelope for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Athena Penelope for Case Management include: Marist180, a Australia based Non Profit organisation with 500 employees and revenues of $65.0 million, VOASE, a United States based Non Profit organisation with 850 employees and revenues of $60.0 million, Novita, a Australia based Non Profit organisation with 863 employees and revenues of $57.0 million, Rocky Bay, a Australia based Healthcare organisation with 733 employees and revenues of $55.0 million, Junction Australia, a Australia based Non Profit organisation with 400 employees and revenues of $38.0 million and many others.

Contact us if you need a completed and verified list of companies using Athena Penelope, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ERP Services and Operations software purchases.

The Athena Penelope customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ERP Services and Operations software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Alzheimer Society of Durham Region	Non Profit	30	$3M	Canada	Athena Software	Athena Penelope	Case Management	2017	n/a	In 2017 Alzheimer Society of Durham Region implemented Athena Penelope for Case Management. As Gillian Barrie, Director of Clinical Services at ASDR explained, since completing the initial implementation of Penelope they have expanded Penelope’s use across the agency and have started to take advantage of Penelope’s suite of client engagement features to make their referral process easier. The Athena Penelope deployment consolidated client records and intake workflows into a single Case Management platform, with configuration focused on referral tracking, client engagement touchpoints, case notes and service planning, and standard reporting to support clinical delivery. Implementation work emphasized configurable workflows and client-facing engagement features to simplify referral capture and follow up, aligning operational processes with the application’s built-in case lifecycle management capabilities. Operational coverage moved from an initial clinical services pilot to agency-wide usage, with governance centralized under clinical services to standardize referral handling and client records across teams. Rollout was iterative, expanding feature use after the core implementation and reconfiguring referral workflows to leverage Athena Penelope’s client engagement modules, improving consistency of case documentation and cross-team access to client information.
Choice of NY	Non Profit	60	$5M	United States	Athena Software	Athena Penelope	Case Management	2014	n/a	In 2014 Choice of NY implemented Athena Penelope for Case Management. The deployment targeted community-based client services in New Rochelle, supporting Client Care Coordinators and Client Care Supervisors who serve persons with mental health conditions, substance abuse issues, and disabilities. Implementation focused on operationalizing day-to-day client interactions including face-to-face, telephone, and email touchpoints within the case management application. Athena Penelope was adopted as the system of record for case documentation and care coordination. Configuration centered on client records, care plans, progress notes, and task scheduling, enabling staff to set client goals, align care activities with those goals, and monitor progress. The implementation captured timely data entry requirements for notes and outcomes, and incorporated acuity-based service planning tied to Medicare acuity rating so that time allocation and service activities corresponded to each client's acuity. Athena Penelope supported monthly minimum contact tracking and structured case notes to preserve evidence for billing and reimbursement compliance. Standard Case Management workflows such as care coordination, goal setting, and outcome documentation were instrumented within the application. Operational governance required Client Care Coordinators to review assigned caseloads with Client Care Supervisors twice monthly and to proactively escalate emerging issues, enforcing communication protocols. The system supported external referral and advocacy workflows with mission-critical partners including Department of Social Services, mental health providers, primary care physicians, probation officers, and legal services, documenting interactions and referrals within Athena Penelope. Role-based usage emphasized data accuracy, timeliness, and auditability to minimize potential issues with billing and reimbursement to the agency. The implementation therefore aligned Choice of NY Case Management processes with disciplined documentation, scheduled outreach, and supervisor review cycles.
Junction Australia	Non Profit	400	$38M	Australia	Athena Software	Athena Penelope	Case Management	2017	n/a	In 2017, Junction Australia implemented Athena Penelope, deploying Athena Penelope as its primary Case Management application to strengthen community services delivery. The implementation was part of a broader systems build intended to better equip staff to deliver services and support clients, alongside a parallel introduction of Greentree for housing and finance functions. Athena Penelope was configured to support community services case management workflows, with emphasis on client intake, case records, service planning, case notes, and outcomes measurement. The Athena Penelope Case Management deployment focused on capturing social outcomes and producing structured evidence of service delivery to increase the organisation's ability to demonstrate value to clients, contractors, investors and funders. Operational coverage for Athena Penelope centers on client-facing community services teams and associated program staff across Junction Australia, while Greentree was introduced to provide scalability for housing and finance teams. The scope emphasizes cross-departmental information capture for service delivery, reporting to stakeholders, and routine caseworker activity rather than enterprise financial management processes. Governance and process changes accompanied the roll out, with the organisation positioning Athena Penelope to standardise casework documentation and outcome measurement workflows, and to support staff operationally in client support roles. The implementation narrative links Junction Australia Athena Penelope Case Management to improved capacity for demonstrating program value to external funders and internal service teams.
	Non Profit	500	$65M	Australia	Athena Software	Athena Penelope	Case Management	2016	n/a
	Non Profit	863	$57M	Australia	Athena Software	Athena Penelope	Case Management	2017	n/a
	Healthcare	733	$55M	Australia	Athena Software	Athena Penelope	Case Management	2014	n/a
	Non Profit	850	$60M	United States	Athena Software	Athena Penelope	Case Management	2019	n/a

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