List of Avaya Aura Communication Manager Messaging Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya Aura Communication Manager Messaging customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Communication Manager Messaging for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Communication Manager Messaging for Collaboration include: Belron, a United Kingdom based Manufacturing organisation with 29388 employees and revenues of $4.66 billion, NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, AIG UK, a United Kingdom based Insurance organisation with 2815 employees and revenues of $2.35 billion, Paypal Ireland, a Ireland based Banking and Financial Services organisation with 3000 employees and revenues of $1.20 billion, FirstRand, a South Africa based Insurance organisation with 3000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Communication Manager Messaging, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2010 | n/a |
In 2010, AIG UK deployed Avaya Aura Communication Manager Messaging across its EMEA telephony estate, establishing a centralized Collaboration platform for back office telephones and contact centres. The rollout was managed from AIG Infrastructure Services with operational anchoring in Croydon while covering multiple EMEA sites.
Avaya Aura Communication Manager Messaging was configured to provide core messaging and voicemail capabilities alongside call control and session handling. The implementation included functional modules for messaging, centralized call management and reporting through CMS, and integration points for voice recording capture.
Integrations explicitly tied the Messaging deployment to Avaya System Manager, Avaya Session Manager, CMS, and NICE Voice Recording, enabling unified messaging and coordinated call control across contact centre queues and back office extensions. The operational scope encompassed Contact Centres and Back Office telephony under the Infrastructure Services organization for EMEA.
Governance and ongoing support were vested in a Senior IP Telephony Project Engineer who managed the EMEA estate from 2010 through August 2021, overseeing configuration governance, rollout coordination, and sustained operational support for the Collaboration environment.
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Belron | Manufacturing | 29388 | $4.7B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2022 | n/a |
In 2022, Belron deployed Avaya Aura Communication Manager Messaging as part of its Collaboration estate to support telecoms and contact center business functions. The rollout targeted the company s UK and Ireland operations where Belron maintains more than 100 sites and operates a call center split across three locations with disaster recovery capability.
The Avaya Aura Communication Manager Messaging implementation centered on core messaging and session management capabilities, centralizing voicemail and enterprise messaging workflows while supporting SIP trunking and VoIP call control across distributed sites. Avaya Aura Communication Manager Messaging was configured to provide unified messaging, session control and media handling consistent with enterprise Collaboration requirements.
Integrations included explicit ties to Avaya ACM, CMS, MMS and Verint platforms, alongside VoIP and SIP deployments coordinated with fixed line and mobile suppliers. Operational coverage fell under telecoms specialists responsible for project management, installation and support, and ongoing vendor management with Avaya partners and carrier suppliers.
Governance and rollout emphasized centralized telecoms management, standardization of messaging and call routing configurations, and preserved disaster recovery across the three call center locations to maintain continuity. Project governance relied on in-house telecoms teams for installation, provisioning and post-deployment support while managing multi-site provisioning and supplier relationships.
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FirstRand | Insurance | 3000 | $500M | South Africa | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2017 | n/a |
In 2017, FirstRand deployed Avaya Aura Communication Manager Messaging as its Collaboration platform to provide enterprise telephony and unified messaging for its South Africa insurance operations. The deployment positioned Avaya Aura Communication Manager Messaging to serve core voice services and mailbox-based messaging across contact center and corporate communications functions.
Avaya Aura Communication Manager Messaging was configured to deliver voicemail, unified messaging, automated attendant workflows and centralized call routing, reflecting standard Collaboration category capabilities. Implementation work focused on mailbox provisioning, SIP endpoint registration, message store configuration and administrative policy controls for user access and retention.
The messaging environment was integrated within the Avaya technology footprint, connecting Avaya Aura Communication Manager Messaging to Avaya Communication Manager, Avaya Aura Messaging AAM, Avaya CMS reporting, Avaya Session Border Controller for Enterprise SBCE and Avaya AAEP and WFO components where deployed. These platform-level integrations enabled coordinated call handling, reporting and secure SIP connectivity across the Avaya suite.
Operational governance centered on centralized telecoms and IT infrastructure ownership within FirstRand, supported by formal change control and runbook driven incident processes to manage messaging availability and configuration. The FirstRand Avaya Aura Communication Manager Messaging Collaboration implementation directly supported business functions including customer service, contact center routing and internal corporate communications.
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NHS Greater Glasgow and Clyde United Kingdom | Healthcare | 39369 | $4.2B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2018 | n/a |
In 2018, NHS Greater Glasgow and Clyde United Kingdom deployed Avaya Aura Communication Manager Messaging as a core Collaboration platform to consolidate voice and messaging across the health board. The implementation targeted unified communications for clinical and administrative communications across the NHS Greater Glasgow and Clyde organization, aligning telephony and enterprise messaging under a single Avaya architecture.
The deployment built on the Avaya Aura Platform and implemented Avaya Aura Messaging and Avaya Aura Communications Manager alongside Avaya Aura Systems Manager and Avaya Aura Session Manager. Functional capabilities configured included IP telephony, centralized voicemail and messaging, session management for SIP routing, and system administration services, with Client Enablement Services used to operationalize end user clients and device provisioning.
Hardware and endpoint integration included Avaya 9600 Series IP Deskphones and support for 3rd party wireless IP handsets, providing both fixed and mobile IP voice endpoints. The architecture emphasized centralized session control and distributed endpoint connectivity to support multi-site operations across the health board, enabling consistency in call routing and messaging services.
Governance centered on Avaya Aura Systems Manager for centralized administration and role based provisioning, while Client Enablement Services drove adoption, user configuration, and operational handover. Change governance focused on consolidating telephony policy, user profile management, and provisioning workflows to sustain the Collaboration environment managed by the health board IT organization.
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Paypal Ireland | Banking and Financial Services | 3000 | $1.2B | Ireland | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2015 | n/a |
In 2015 PayPal Ireland deployed Avaya Aura Communication Manager Messaging as part of its Collaboration estate to support a large Dublin call centre environment. The project ran from March 2015 to July 2015 and concentrated on telephony and messaging infrastructure used by contact centre and telecoms support teams.
Avaya Aura Communication Manager Messaging was implemented alongside Avaya Aura, Avaya Unified Messaging, and Avaya CMS, delivering call processing and routing, unified voicemail and messaging, and call management reporting capabilities. Configuration work emphasized session management, call routing policies, agent queuing behaviors, and unified inbox workflows consistent with contact centre telephony and messaging operations.
Operational coverage was centered on the Dublin site, with a contractor providing Avaya telecoms support and administration during the March 2015 to July 2015 engagement. Governance and operational ownership were organized around telecoms and contact centre functions, embedding administrative runbooks and support processes for the Avaya components, positioning Avaya Aura Communication Manager Messaging as the Collaboration platform for PayPal Ireland's contact centre business functions.
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Buyer Intent: Companies Evaluating Avaya Aura Communication Manager Messaging
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FAQ - APPS RUN THE WORLD Avaya Aura Communication Manager Messaging Coverage
Avaya Aura Communication Manager Messaging is a Collaboration solution from Avaya.
Companies worldwide use Avaya Aura Communication Manager Messaging, from small firms to large enterprises across 21+ industries.
Organizations such as Belron, NHS Greater Glasgow and Clyde United Kingdom, AIG UK, Paypal Ireland and FirstRand are recorded users of
Avaya Aura Communication Manager Messaging for Collaboration.
Companies using Avaya Aura Communication Manager Messaging are most concentrated in Manufacturing, Healthcare and Insurance, with adoption spanning over 21 industries.
Companies using Avaya Aura Communication Manager Messaging are most concentrated in United Kingdom, Ireland and South Africa, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya Aura Communication Manager Messaging across Americas, EMEA, and APAC.
Companies using Avaya Aura Communication Manager Messaging range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 60%, and global enterprises with 10,000+ employees - 40%.
Customers of Avaya Aura Communication Manager Messaging include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya Aura Communication Manager Messaging customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.