List of Avaya Aura Communication Manager Messaging Customers
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Since 2010, our global team of researchers has been studying Avaya Aura Communication Manager Messaging customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Aura Communication Manager Messaging for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Aura Communication Manager Messaging for Collaboration include: Belron, a United Kingdom based Manufacturing organisation with 29388 employees and revenues of $4.66 billion, NHS Greater Glasgow and Clyde United Kingdom, a United Kingdom based Healthcare organisation with 39369 employees and revenues of $4.19 billion, AIG UK, a United Kingdom based Insurance organisation with 2815 employees and revenues of $2.35 billion, Paypal Ireland, a Ireland based Banking and Financial Services organisation with 3000 employees and revenues of $1.20 billion, FirstRand, a South Africa based Insurance organisation with 3000 employees and revenues of $500.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Aura Communication Manager Messaging, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AIG UK | Insurance | 2815 | $2.4B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2010 | n/a |
In 2010, AIG UK deployed Avaya Aura Communication Manager Messaging across its EMEA telephony estate, establishing a centralized Collaboration platform for back office telephones and contact centres. The rollout was managed from AIG Infrastructure Services with operational anchoring in Croydon while covering multiple EMEA sites.
Avaya Aura Communication Manager Messaging was configured to provide core messaging and voicemail capabilities alongside call control and session handling. The implementation included functional modules for messaging, centralized call management and reporting through CMS, and integration points for voice recording capture.
Integrations explicitly tied the Messaging deployment to Avaya System Manager, Avaya Session Manager, CMS, and NICE Voice Recording, enabling unified messaging and coordinated call control across contact centre queues and back office extensions. The operational scope encompassed Contact Centres and Back Office telephony under the Infrastructure Services organization for EMEA.
Governance and ongoing support were vested in a Senior IP Telephony Project Engineer who managed the EMEA estate from 2010 through August 2021, overseeing configuration governance, rollout coordination, and sustained operational support for the Collaboration environment.
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Belron | Manufacturing | 29388 | $4.7B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2022 | n/a |
In 2022, Belron deployed Avaya Aura Communication Manager Messaging as part of its Collaboration estate to support telecoms and contact center business functions. The rollout targeted the company s UK and Ireland operations where Belron maintains more than 100 sites and operates a call center split across three locations with disaster recovery capability.
The Avaya Aura Communication Manager Messaging implementation centered on core messaging and session management capabilities, centralizing voicemail and enterprise messaging workflows while supporting SIP trunking and VoIP call control across distributed sites. Avaya Aura Communication Manager Messaging was configured to provide unified messaging, session control and media handling consistent with enterprise Collaboration requirements.
Integrations included explicit ties to Avaya ACM, CMS, MMS and Verint platforms, alongside VoIP and SIP deployments coordinated with fixed line and mobile suppliers. Operational coverage fell under telecoms specialists responsible for project management, installation and support, and ongoing vendor management with Avaya partners and carrier suppliers.
Governance and rollout emphasized centralized telecoms management, standardization of messaging and call routing configurations, and preserved disaster recovery across the three call center locations to maintain continuity. Project governance relied on in-house telecoms teams for installation, provisioning and post-deployment support while managing multi-site provisioning and supplier relationships.
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FirstRand | Insurance | 3000 | $500M | South Africa | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2017 | n/a |
In 2017, FirstRand deployed Avaya Aura Communication Manager Messaging as its Collaboration platform to provide enterprise telephony and unified messaging for its South Africa insurance operations. The deployment positioned Avaya Aura Communication Manager Messaging to serve core voice services and mailbox-based messaging across contact center and corporate communications functions.
Avaya Aura Communication Manager Messaging was configured to deliver voicemail, unified messaging, automated attendant workflows and centralized call routing, reflecting standard Collaboration category capabilities. Implementation work focused on mailbox provisioning, SIP endpoint registration, message store configuration and administrative policy controls for user access and retention.
The messaging environment was integrated within the Avaya technology footprint, connecting Avaya Aura Communication Manager Messaging to Avaya Communication Manager, Avaya Aura Messaging AAM, Avaya CMS reporting, Avaya Session Border Controller for Enterprise SBCE and Avaya AAEP and WFO components where deployed. These platform-level integrations enabled coordinated call handling, reporting and secure SIP connectivity across the Avaya suite.
Operational governance centered on centralized telecoms and IT infrastructure ownership within FirstRand, supported by formal change control and runbook driven incident processes to manage messaging availability and configuration. The FirstRand Avaya Aura Communication Manager Messaging Collaboration implementation directly supported business functions including customer service, contact center routing and internal corporate communications.
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Healthcare | 39369 | $4.2B | United Kingdom | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2018 | n/a |
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Banking and Financial Services | 3000 | $1.2B | Ireland | Avaya | Avaya Aura Communication Manager Messaging | Collaboration | 2015 | n/a |
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