List of Avaya IP Office Customers

Avaya

350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States

https://www.avaya.com/

1 866-282-9267

Professional Services

8063

$3.1B

Since 2010, our global team of researchers has been studying Avaya IP Office customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Avaya IP Office for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Avaya IP Office for PBX, VoiP and Phone Systems include: Ministry of Defence UK, a United Kingdom based Government organisation with 192409 employees and revenues of $75.26 billion, Royal London Unit Trust Managers, a United Kingdom based Banking and Financial Services organisation with 4400 employees and revenues of $13.30 billion, M&G, a United Kingdom based Banking and Financial Services organisation with 5837 employees and revenues of $8.46 billion, ReAssure, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $4.06 billion, Stagecoach Group, a United Kingdom based Transportation organisation with 24000 employees and revenues of $1.32 billion and many others.

Contact us if you need a completed and verified list of companies using Avaya IP Office, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Avaya IP Office customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Australian Volunteers International	Non Profit	150	$18M	Australia	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2017	n/a	In 2017, Australian Volunteers International implemented Avaya IP Office as its voice platform. The Avaya IP Office deployment served as the core telephony layer within AVI's communications estate supporting approximately 150 employees and programs operating in Australia and 26 countries internationally, aligning with the PBX, VoiP and Phone Systems category. Configuration and operational work concentrated on standard IP PBX capabilities, including call routing, centralized voicemail, handset provisioning, extension management and remote worker telephony workflows. Avaya IP Office was provisioned and managed to provide unified voice services across desktop handsets and softphone endpoints, consistent with PBX, VoiP and Phone Systems functionality. The Avaya IP Office implementation was administered alongside a broader IT estate that included Amazon Web Services, Microsoft 365, Microsoft Azure, Salesforce CRM, NetSuite, Slack, Atlassian products, VMware and SCCM, providing an integrated operational context for communications and IT support. Governance and operational ownership resided with the Information Systems and Infrastructure Manager, who maintained configuration control, handset lifecycle management and centralized telephony administration from Melbourne while supporting field offices and program sites across AVI's international footprint.
Best & Less	Retail	4000	$622M	Australia	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2012	n/a	In 2012, Best & Less implemented Avaya IP Office as its core telephony platform. The deployment used Avaya IP Office for PBX, VoiP and Phone Systems to consolidate IP telephony administration and standardize telephone services across corporate IT and retail store communications. Configuration work centered on typical PBX and VoIP capabilities including call routing, voicemail, extension provisioning, hunt groups, and IP handset administration, with centralized provisioning workflows and role based administration for IT support teams. Avaya IP Office was operated as the primary system for IP telephone configuration, firmware management, and trunk administration, with technical ownership residing in the internal IT support organization. The implementation ran within the company network estate alongside Microsoft Windows Server, Microsoft Exchange Server, Active Directory, and LAN and WAN TCP/IP infrastructure, with IT staff administering telephony within an ITIL environment. Operational scope emphasized corporate IT operations and store communications, with provisioning and incident workflows managed through centralized IT processes and service management practices. This narrative links Best & Less, Avaya IP Office, PBX, VoiP and Phone Systems to business functions including IT operations, store communications, and user support, with the technical footprint focused on IP telephony administration, centralized provisioning, and network aligned voice services.
Canada Life UK	Banking and Financial Services	1200	$180M	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2021	n/a	In 2021 Canada Life UK implemented Avaya IP Office as its enterprise telephony platform. Avaya IP Office was deployed to deliver PBX, VoiP and Phone Systems capabilities across the organisation, providing core IP telephony functionality for corporate communications and deskphone and softphone endpoints. Configuration work emphasized standard PBX functional modules such as call routing and hunt group configuration, extension and handset provisioning, voicemail and presence support, and softphone endpoint management consistent with PBX, VoiP and Phone Systems deployments. The Avaya IP Office implementation was managed alongside desktop and endpoint processes including a new Windows 10 build deployment, Surface Pro provisioning, and virtual desktop support, reflecting coordinated handset and softphone lifecycle activities. Operational support for Avaya IP Office was provided through the IT service desk and specialist technology engineering teams, with ticketing and incident workflows handled in ServiceNow and VIP support and training delivered by workstation support analysts. The telephony platform operated in an environment that also used Microsoft Intune and Microsoft Endpoint Configuration Manager for endpoint configuration, VDI and Citrix for virtual desktop access, and standard security and remote access tooling, enabling unified operational management of telephony for Canada Life UK.
	Retail	2700	$702M	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2020	n/a
	Banking and Financial Services	5192	$964M	Nigeria	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2018	n/a
	Leisure and Hospitality	250	$28M	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2011	n/a
	Professional Services	52	$7M	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2015	n/a
	Leisure and Hospitality	650	$47M	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2017	n/a
	Banking and Financial Services	5837	$8.5B	United Kingdom	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2015	n/a
	Insurance	679	$100M	South Korea	Avaya	Avaya IP Office	PBX, VoiP and Phone Systems	2016	n/a

Showing 1 to 10 of 16 entries

Buyer Intent: Companies Evaluating Avaya IP Office

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya IP Office. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya IP Office for PBX, VoiP and Phone Systems include:

Iqm Group, a New Zealand based Professional Services organization with 10 Employees
Voysis, a Canada based Communications company with 20 Employees
ATS Andlauer Transportation Services, a Canada based Transportation organization with 100 Employees

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