List of Avaya OneCloud UCaaS Customers
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Since 2010, our global team of researchers has been studying Avaya OneCloud UCaaS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya OneCloud UCaaS for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya OneCloud UCaaS for Collaboration include: Legal & General Group, a United Kingdom based Banking and Financial Services organisation with 11498 employees and revenues of $57.16 billion, Associated British Foods, a United Kingdom based Consumer Packaged Goods organisation with 133000 employees and revenues of $25.00 billion, Politie, a Netherlands based Government organisation with 63000 employees and revenues of $21.00 billion, Standard Chartered Bank, a United Kingdom based Banking and Financial Services organisation with 80695 employees and revenues of $19.81 billion, M&G, a United Kingdom based Banking and Financial Services organisation with 5837 employees and revenues of $8.46 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya OneCloud UCaaS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya OneCloud UCaaS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Ageas UK | Insurance | 2600 | $835M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2013 | n/a |
In 2013 Ageas UK deployed Avaya OneCloud UCaaS as part of a larger consolidation of telephony and network services during the company reorganisation and migration to Ageas Insurance Limited's main data centre. The year marked a targeted move of contact centre telephony to Avaya VoIP infrastructure while the broader two year project connected network and telephony systems into the Eastleigh data centre and performed lights off and decommissioning of the Croydon data centre.
The Avaya OneCloud UCaaS deployment addressed core Collaboration capabilities for contact centre and back office voice, replacing two Aspect ACD systems and converting all ISDN30 circuits as part of a major tendering and vendor evaluation program. Implementation included redesigning the company extension numbering plan and provisioning direct dial in DDI numbers for back office staff, supporting automated call distribution and typical ACD workflows within the contact centre environment.
Operational integration tied the Avaya OneCloud UCaaS rollout to WAN and LAN changes across multiple sites, including bringing Group WAN connections in from Virgin Media and installing Extreme Summit switch stacks for four offices to support voice and data convergence. Network and application monitoring tools such as Opnet were introduced into the Croydon data centre, Portsmouth office and London head office, and telephony, voice maintenance and network hardware contracts were centrally managed with regular account and contract reviews.
Governance and rollout responsibilities were retained within the internal technical team, with the Senior Technical Support Analyst providing escalation and technical contact for internal support teams, account managers and engineers. The programme also encompassed facilities coordination, tenant connectivity in London offices, training administrative staff on BT Billing Analyst for telecoms billing, and coordinated electrical and PAT testing with premises teams.
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Associated British Foods | Consumer Packaged Goods | 133000 | $25.0B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2012 | n/a |
In 2012, Associated British Foods deployed Avaya OneCloud UCaaS to centralize Collaboration services across its UK technology refresh program. The deployment positioned Avaya OneCloud UCaaS as the enterprise voice and unified communications layer supporting front and back office operations within the United Kingdom.
Implementation leveraged SCCM for image and application distribution, and Active Directory for user authentication and provisioning for Avaya OneCloud UCaaS. The broader refresh included Windows 7 and Office 2010 desktop upgrades, data capture and user state migration using ScanState and Windows Easy Transfer, and installation and configuration of business applications such as AutoCAD and Adobe products, which were coordinated alongside the UCaaS rollout. Endpoint and mobile access work included Blackberry and BES support, and Avaya voice over IP services were provisioned for desk and floor communications.
Rollout governance emphasized scheduled user migrations aligned to business requirements, staged decommissioning, desktop moves, device installations for printers scanners and multifunction devices, and final deployment checks and sign off. Operational impact focused on IT service desk and end user computing teams within Associated British Foods, with Avaya OneCloud UCaaS integrated into existing authentication and device management workflows to support collaboration and telephony functions.
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Complete Cover Group | Insurance | 400 | $131M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2013 | n/a |
In 2013, Complete Cover Group implemented Avaya OneCloud UCaaS as its Collaboration platform to centralize telephony and contact centre capabilities. The deployment targeted the company telephone network, contact centre operations, and the IT service desk across both company sites.
The Avaya OneCloud UCaaS deployment included a rollout of an IP Avaya phone system and the Contact centre Callmedia application in March 2015, delivering call management, routing and contact centre workflow capabilities. Service desk functions were established concurrently, with a call management system and documented processes, and a Unified Workflow Management system was introduced for contact centre staff planning.
Operational architecture work ran in parallel, including infrastructure virtualisation projects into a Data Centre that used VMware servers, and ongoing management of desktop and server infrastructure. The IT organization managed 1st and 2nd line service desk personnel at both sites, oversaw third party suppliers and application vendors, and maintained IT procurement responsibilities as part of the Collaboration program.
Complementary systems implemented alongside Avaya OneCloud UCaaS included an internal Video Conferencing system, an asset management system, deployment of Teramind monitoring for a subset of users, and a Windows 10 and Office 365 rollout completed in October 2019. These controls and processes supported governance and security objectives and helped Complete Cover Group achieve Cyber Essentials accreditation in March 2019.
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Banking and Financial Services | 50 | $13M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2018 | n/a |
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Leisure and Hospitality | 19272 | $6.8B | Isle of Man | Avaya | Avaya OneCloud UCaaS | Collaboration | 2015 | n/a |
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Construction and Real Estate | 1000 | $170M | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2019 | Six Degrees |
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Banking and Financial Services | 11498 | $57.2B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2014 | n/a |
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Banking and Financial Services | 5837 | $8.5B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2021 | n/a |
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Healthcare | 3600 | $1.0B | United Kingdom | Avaya | Avaya OneCloud UCaaS | Collaboration | 2010 | n/a |
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Government | 63000 | $21.0B | Netherlands | Avaya | Avaya OneCloud UCaaS | Collaboration | 2018 | n/a |
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Buyer Intent: Companies Evaluating Avaya OneCloud UCaaS
- University of Iowa, a United States based Education organization with 11500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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