List of Avaya Scopia Customers
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Since 2010, our global team of researchers has been studying Avaya Scopia customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya Scopia for Audio Video and Web Conferencing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya Scopia for Audio Video and Web Conferencing include: Places for People, a United Kingdom based Construction and Real Estate organisation with 5723 employees and revenues of $1.00 billion, TUI Nederland N.V., a Netherlands based Professional Services organisation with 2500 employees and revenues of $600.0 million, ASSU 2000, a France based Insurance organisation with 1800 employees and revenues of $500.0 million, Sabio, a United Kingdom based Professional Services organisation with 1100 employees and revenues of $190.0 million, Euro-Assurance, a France based Insurance organisation with 550 employees and revenues of $55.0 million and many others.
Contact us if you need a completed and verified list of companies using Avaya Scopia, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya Scopia customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ASSU 2000 | Insurance | 1800 | $500M | France | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2017 | n/a |
In 2017, ASSU 2000 implemented Avaya Scopia as its Audio Video and Web Conferencing platform to support a multi site broker group operating model. The deployment was led by the company Information Systems Department within a multi site context supporting the VILAVI Group structure of three activity areas and 11 brands, and it was staffed by an operations pilot responsible for systems and network operations.
Avaya Scopia was configured to provide core Audio Video and Web Conferencing capabilities including video meetings, web collaboration, centralized meeting scheduling and endpoint management, with the Avaya Scopia application instrumented for enterprise meeting orchestration and user access control. Configuration work emphasized interoperability and managed endpoints consistent with Audio Video and Web Conferencing functional expectations, and the full application name Avaya Scopia was used in operational documentation and support runbooks.
The implementation interoperated with the existing Avaya telephony and contact center ecosystem identified in the technical profile, including AACC, OD, ACR, ACM, AES, SM, CM, AAM, SMGR, QM, EFM and Equinox, as well as Verint quality management components. Network and platform integration points were explicitly aligned to Fortinet security appliances, Big IP F5, Cisco network infrastructure, MPLS links and Wifi, and the solution operated alongside Windows Server, Hyper V, VMware, Active Directory, Exchange, SharePoint and SQL Server based services.
Governance and operations were structured around the operating pilot role, which installs, puts into production, administers and operates telephony and network IT resources, and which participates in maintaining software infrastructure to preserve quality, productivity and security. Rollout and ongoing support were positioned within the Information Systems Department, with responsibilities defined for telephony administration, network availability and systems maintenance to ensure continuity of conferencing services across the group.
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Comdata Group UK | Professional Services | 250 | $30M | United Kingdom | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2018 | n/a |
In 2018 Comdata Group UK deployed Avaya Scopia as its Audio Video and Web Conferencing solution to support collaboration across its 250-employee professional services operations. The initial scope emphasized synchronous collaboration for customer-facing teams, claims handlers and back-office administration responsible for answering enquiries by phone, email, web form and social media.
Avaya Scopia was configured to deliver standard Audio Video and Web Conferencing functional modules including multipoint video conferencing, scheduled and ad hoc meetings, desktop and content sharing, session recording and endpoint management. The implementation emphasized meeting orchestration, user provisioning and permissions aligned to meeting moderation and recording policies.
Operational coverage centered on customer service, claims handling and general administration workflows, positioning Avaya Scopia for virtual consultations, agent collaboration and internal review sessions. Governance relied on centralized administration and role-based access control with staged rollout and user training for contact center and back-office staff to align video conferencing usage with existing customer engagement processes.
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Euro-Assurance | Insurance | 550 | $55M | France | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2017 | n/a |
In 2017 Euro-Assurance deployed Avaya Scopia to establish a standardized Audio Video and Web Conferencing capability across its multi-site brokerage operations. The deployment of Avaya Scopia was positioned to serve internal collaboration and customer-facing conferencing needs across the VILAVI Group brands, linking conferencing with existing telephony platforms and operational teams.
The implementation configured Avaya Scopia alongside a suite of Avaya communications components, including AACC, OD, ACR, ACM, AES, SM, CM, AAM, SMGR, QM, EFM and Equinox, with explicit interoperability with Verint QM for quality monitoring workflows. Avaya Scopia was used as the primary Audio Video and Web Conferencing application, supporting standard conferencing functions, session management, and integration points with contact center telephony modules.
Integration work included network and systems interfacing with Fortinet, Big-IP F5, Cisco networking, MPLS and Wifi infrastructures, and server and platform integration with Windows Server, Hyper-V, VMWare, Active Directory, Exchange, SharePoint, SQL Server, DFS and a mix of Linux distributions and middleware such as Apache, JBoss, MySQL and related automation and orchestration tools listed in the environment. These integrations reflect an operational architecture where Avaya Scopia sessions are routed through enterprise networking and authenticated against existing directory and messaging systems, and where quality and session records are surfaced to Verint QM.
Operational governance centered on the Information Systems Department and an Operations Pilot role for systems and networks, responsible for installing, commissioning, administering and operating telephony and network IT resources, and for maintaining telephony and conferencing infrastructure with a focus on quality, productivity and security. The implementation impacted customer service and telephony operations by embedding Avaya Scopia into established telephony workflows and maintenance processes across sites, with ongoing operational ownership retained by in-house teams.
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Construction and Real Estate | 5723 | $1.0B | United Kingdom | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2019 | n/a |
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Professional Services | 1100 | $190M | United Kingdom | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2015 | n/a |
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Professional Services | 2500 | $600M | Netherlands | Avaya | Avaya Scopia | Audio Video and Web Conferencing | 2015 | n/a |
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