List of Axios Assyst ITSM Customers
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Since 2010, our global team of researchers has been studying Axios Assyst ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Axios Assyst ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Axios Assyst ITSM for IT Service Management include: Associated British Foods, a United Kingdom based Consumer Packaged Goods organisation with 133000 employees and revenues of $25.00 billion, Turner Construction, a United States based Construction and Real Estate organisation with 11000 employees and revenues of $17.00 billion, Student Loans Company, a United Kingdom based Government organisation with 3300 employees and revenues of $3.37 billion, NFU Mutual, a United Kingdom based Insurance organisation with 4309 employees and revenues of $2.50 billion, Hoseasons, an Awaze Company, a United Kingdom based Leisure and Hospitality organisation with 250 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Axios Assyst ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Axios Assyst ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Associated British Foods | Consumer Packaged Goods | 133000 | $25.0B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2017 | n/a |
In 2017, Associated British Foods implemented Axios Assyst ITSM as its IT Service Management solution to support the IT Shared Service Centre desktop support function. The deployment centered on using AssystNET helpdesk workflows to route incidents that the first line service desk could not resolve to a dedicated desktop services team and to establish clear assignment ownership for deeper technical cases.
Axios Assyst ITSM was configured to support incident management and request fulfillment workflows, a searchable knowledge base for recurring fixes, asset and configuration visibility for endpoint builds, and VIP ticket handling for white glove support. Ticket records routinely captured technical context for issues involving Azure AD, Active Directory, O365 Portal, Citrix Workspace, Dynamics 365 and AX2012, OneDrive, SharePoint and AT&T VPN to improve triage and resolution consistency.
Operational integration reflected desktop engineering practices, leveraging Microsoft Teams for user contact, TeamViewer for remote sessions and the SCCM console for software deployment and imaging. The desktop team used Management Studio to coordinate remote laptop and desktop builds and to decommission devices, while software distribution was performed via SCCM or through AD group assignments when packaging existed.
Governance and process changes included configured assignment and escalation rules to push unresolved incidents to 2nd and 3rd line desktop engineers, creation of documented playbooks and knowledge articles from repetitive incidents, and an explicit objective to reduce the ticket queue. Axios Assyst ITSM and AssystNET served as the central case management framework for these operational and process controls within the IT Shared Service Centre.
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Hoseasons, an Awaze Company | Leisure and Hospitality | 250 | $28M | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2011 | n/a |
In 2011, Hoseasons, an Awaze Company deployed Axios Assyst ITSM as its primary IT Service Management platform to operate the corporate service desk. Axios Assyst ITSM was the central ticketing system used to log and manage incidents and service requests across first and second line support, with explicit emphasis on meeting agreed SLAs for desktop, email and telephony support.
The implementation centered on standard IT Service Management capabilities, including incident management, request fulfillment, SLA tracking, ticket routing and a knowledge base to support repeatable desktop remediation. Configuration and asset tracking were applied to coordinate hardware builds and operating system deployments, and workflows were configured to support escalation from 1st to 2nd line teams.
Operational coverage ran alongside an on premise Microsoft infrastructure with Windows Server 2003 and 2008, terminal servers, and Exchange 2007, and it coordinated support for bespoke applications IEX, TourRes, Traveller and Goldmine. The service desk organized support for Avaya telephony and Call Manager System, Office 2003 through 2010, remote troubleshooting via Team Viewer and software deployment processes implemented through Group Policy.
Governance centered on ticket lifecycle ownership, SLA enforcement and documented escalation paths between desktop support engineers and second line specialists. Day to day duties tied Axios Assyst ITSM to hands on operations such as building desktops and laptops, installing Windows XP and Windows 7, deploying software via GPO and resolving incidents within agreed SLA timeframes.
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NFU Mutual | Insurance | 4309 | $2.5B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2012 | n/a |
In 2012, NFU Mutual implemented Axios Assyst ITSM as its central helpdesk platform. The deployment positioned Axios Assyst ITSM within the IT Service Management category to capture telephone and email incidents and coordinate support at the Warwick helpdesk site.
Operational deployment focused on incident logging, ticket lifecycle management, and SLA tracking, with analysts logging all calls taken via telephone or email into Assyst. Tickets were used to record and track troubleshooting activities for in-house applications called I faces and Billing centre, supporting resolution workflows and escalation paths.
Governance emphasized SLA adherence and helpdesk process discipline, with analysts resolving queries within defined service level agreements and using Assyst as the authoritative ticket repository. Axios Assyst ITSM supported centralized intake, incident assignment, and closure workflows across NFU Mutual helpdesk operations, aligning the IT Service Management platform to day to day support and application troubleshooting responsibilities.
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Government | 3300 | $3.4B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2014 | n/a |
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Construction and Real Estate | 11000 | $17.0B | United States | IFS | Axios Assyst ITSM | IT Service Management | 2016 | n/a |
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