List of Axios Assyst ITSM Customers
IFS
Teknikringen 5, Box 1545,
Linkoping, 583 30,
Sweden
Linkoping, 583 30,
Sweden
46 13460 3600
Professional Services
7000
$1.7B
Since 2010, our global team of researchers has been studying Axios Assyst ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Axios Assyst ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Axios Assyst ITSM for IT Service Management include: Associated British Foods, a United Kingdom based Consumer Packaged Goods organisation with 133000 employees and revenues of $25.00 billion, Turner Construction, a United States based Construction and Real Estate organisation with 11000 employees and revenues of $17.00 billion, Student Loans Company, a United Kingdom based Government organisation with 3300 employees and revenues of $3.37 billion, NFU Mutual, a United Kingdom based Insurance organisation with 4309 employees and revenues of $2.50 billion, Hoseasons, an Awaze Company, a United Kingdom based Leisure and Hospitality organisation with 250 employees and revenues of $28.0 million and many others.
Contact us if you need a completed and verified list of companies using Axios Assyst ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Associated British Foods | Consumer Packaged Goods | 133000 | $25.0B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2017 | n/a |
In 2017, Associated British Foods implemented Axios Assyst ITSM as its IT Service Management solution to support the IT Shared Service Centre desktop support function. The deployment centered on using AssystNET helpdesk workflows to route incidents that the first line service desk could not resolve to a dedicated desktop services team and to establish clear assignment ownership for deeper technical cases.
Axios Assyst ITSM was configured to support incident management and request fulfillment workflows, a searchable knowledge base for recurring fixes, asset and configuration visibility for endpoint builds, and VIP ticket handling for white glove support. Ticket records routinely captured technical context for issues involving Azure AD, Active Directory, O365 Portal, Citrix Workspace, Dynamics 365 and AX2012, OneDrive, SharePoint and AT&T VPN to improve triage and resolution consistency.
Operational integration reflected desktop engineering practices, leveraging Microsoft Teams for user contact, TeamViewer for remote sessions and the SCCM console for software deployment and imaging. The desktop team used Management Studio to coordinate remote laptop and desktop builds and to decommission devices, while software distribution was performed via SCCM or through AD group assignments when packaging existed.
Governance and process changes included configured assignment and escalation rules to push unresolved incidents to 2nd and 3rd line desktop engineers, creation of documented playbooks and knowledge articles from repetitive incidents, and an explicit objective to reduce the ticket queue. Axios Assyst ITSM and AssystNET served as the central case management framework for these operational and process controls within the IT Shared Service Centre.
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Hoseasons, an Awaze Company | Leisure and Hospitality | 250 | $28M | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2011 | n/a |
In 2011, Hoseasons, an Awaze Company deployed Axios Assyst ITSM as its primary IT Service Management platform to operate the corporate service desk. Axios Assyst ITSM was the central ticketing system used to log and manage incidents and service requests across first and second line support, with explicit emphasis on meeting agreed SLAs for desktop, email and telephony support.
The implementation centered on standard IT Service Management capabilities, including incident management, request fulfillment, SLA tracking, ticket routing and a knowledge base to support repeatable desktop remediation. Configuration and asset tracking were applied to coordinate hardware builds and operating system deployments, and workflows were configured to support escalation from 1st to 2nd line teams.
Operational coverage ran alongside an on premise Microsoft infrastructure with Windows Server 2003 and 2008, terminal servers, and Exchange 2007, and it coordinated support for bespoke applications IEX, TourRes, Traveller and Goldmine. The service desk organized support for Avaya telephony and Call Manager System, Office 2003 through 2010, remote troubleshooting via Team Viewer and software deployment processes implemented through Group Policy.
Governance centered on ticket lifecycle ownership, SLA enforcement and documented escalation paths between desktop support engineers and second line specialists. Day to day duties tied Axios Assyst ITSM to hands on operations such as building desktops and laptops, installing Windows XP and Windows 7, deploying software via GPO and resolving incidents within agreed SLA timeframes.
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NFU Mutual | Insurance | 4309 | $2.5B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2012 | n/a |
In 2012, NFU Mutual implemented Axios Assyst ITSM as its central helpdesk platform. The deployment positioned Axios Assyst ITSM within the IT Service Management category to capture telephone and email incidents and coordinate support at the Warwick helpdesk site.
Operational deployment focused on incident logging, ticket lifecycle management, and SLA tracking, with analysts logging all calls taken via telephone or email into Assyst. Tickets were used to record and track troubleshooting activities for in-house applications called I faces and Billing centre, supporting resolution workflows and escalation paths.
Governance emphasized SLA adherence and helpdesk process discipline, with analysts resolving queries within defined service level agreements and using Assyst as the authoritative ticket repository. Axios Assyst ITSM supported centralized intake, incident assignment, and closure workflows across NFU Mutual helpdesk operations, aligning the IT Service Management platform to day to day support and application troubleshooting responsibilities.
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Student Loans Company | Government | 3300 | $3.4B | United Kingdom | IFS | Axios Assyst ITSM | IT Service Management | 2014 | n/a |
In 2014, Student Loans Company deployed Axios Assyst ITSM as its primary IT Service Management platform. Axios Assyst ITSM was adopted to provide ITIL-aligned call logging and incident handling for the organisation, forming the core ticketing and service desk environment used by second and third line support teams between September 2014 and August 2016.
The implementation emphasized call logging, incident lifecycle management, and service desk workflow automation consistent with IT Service Management practices. Operational activities recorded in Axios Assyst ITSM included desktop and application support for Lotus Notes and PGP encrypted endpoints, Altiris 7.5 based software deployment and imaging, iMac and MacBook support, WSUS security patching, MSI application packaging and install uninstall processes, virtualization support for VMware and Virtual XP Mode, SQL database support, and DNS and DHCP troubleshooting.
Axios Assyst ITSM was run as the authoritative ticket store and integrated with existing infrastructure components for operational continuity, with SQL used for backend persistence and workflow data. Governance reflected ITIL process orientation, with defined second and third line escalation paths, change coordination for imaging and packaging activities, and service desk procedures that unified desktop and infrastructure incident handling within Student Loans Company, supporting internal IT and infrastructure business functions.
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Turner Construction | Construction and Real Estate | 11000 | $17.0B | United States | IFS | Axios Assyst ITSM | IT Service Management | 2016 | n/a |
In 2016 Turner Construction implemented Axios Assyst ITSM as its IT Service Management platform to centralize IT service operations and standardize request handling across its enterprise IT organization. The deployment positioned Axios Assyst ITSM as the system of record for service requests, incident handling, and change coordination within the IT Service Management domain.
The implementation covered core ITSM capabilities including incident management, problem management, change management, service catalog, configuration management and a user facing self service portal, with workflow automation for ticket routing and approvals. Configuration work emphasized role based access controls, ITIL aligned process workflows and automation of common support tasks to reduce manual handoffs.
Operational governance changed to support the new platform, with formalized incident and change workflows, SLA tracking and centralized service level reporting to drive consistent cross team operations. The rollout encompassed updates to process ownership and operating procedures to align support teams with the Axios Assyst ITSM workflow model.
Turner Construction was awarded Axios North America Implementation of the Year for implementing Digital Transformation with ITSM, a public recognition tied directly to the Axios Assyst ITSM deployment and the companys service management program.
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FAQ - APPS RUN THE WORLD Axios Assyst ITSM Coverage
Axios Assyst ITSM is a IT Service Management solution from IFS.
Companies worldwide use Axios Assyst ITSM, from small firms to large enterprises across 21+ industries.
Organizations such as Associated British Foods, Turner Construction, Student Loans Company, NFU Mutual and Hoseasons, an Awaze Company are recorded users of
Axios Assyst ITSM for IT Service Management.
Companies using Axios Assyst ITSM are most concentrated in Consumer Packaged Goods, Construction and Real Estate and Government, with adoption spanning over 21 industries.
Companies using Axios Assyst ITSM are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Axios Assyst ITSM across Americas, EMEA, and APAC.
Companies using Axios Assyst ITSM range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 40%.
Customers of Axios Assyst ITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Axios Assyst ITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.