List of BMC Helix Discovery Customers
BMC Software
2103 CityWest Boulevard,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.6B
Since 2010, our global team of researchers has been studying BMC Helix Discovery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Helix Discovery for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Helix Discovery for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include: Travelers, a United States based Insurance organisation with 34000 employees and revenues of $46.43 billion, Telefonica, a Spain based Communications organisation with 100870 employees and revenues of $42.96 billion, KION Group, a Germany based Manufacturing organisation with 41827 employees and revenues of $12.06 billion, Hess Corporation, a Chevron Company, a United States based Oil, Gas and Chemicals organisation with 1623 employees and revenues of $11.32 billion, Tech Mahindra, a India based Professional Services organisation with 148000 employees and revenues of $6.40 billion and many others.
Contact us if you need a completed and verified list of companies using BMC Helix Discovery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The BMC Helix Discovery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hess Corporation, a Chevron Company | Oil, Gas and Chemicals | 1623 | $11.3B | United States | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2017 | n/a |
In 2017, Hess Corporation implemented BMC Helix Discovery as a SaaS deployment to support Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across its IT and procurement functions. The implementation was delivered with project oversight from the organization’s Software Licensing Specialist, focusing on discovery driven inventory, subscription governance, and application portfolio control using BMC Helix Discovery.
BMC Helix Discovery was configured to underpin an Application Portfolio Management module that was revamped and implemented with new workflows and documentation. Configuration work included discovery and normalization of hardware and software entitlements, alignment of identified assets to application owners, and structured workflows for subscription and maintenance renewal management consistent with HAM and SAM functional practices.
The deployment was a SaaS architecture with a centralized management console for discovered assets and inventory data. Integrations explicitly included reconciliation of Privileged Access Management accounts maintained in a secret server vault, and operational liaison between IT Asset Management and Cybersecurity teams to synchronize asset records with privileged account inventories. Operational coverage extended into Subsurface, Cybersecurity, and Data Subscriptions teams, with 137 primary points of contact engaged for renewals and data coordination.
Governance was restructured to align IT Asset Management activities to the NIST Cybersecurity Framework Identify tenet, and a five year ITAM roadmap was defined. The program emphasized documented workflows, cross team liaison responsibilities, and formalized renewal processes for software, data subscriptions, hardware, and services support and maintenance within the BMC Helix Discovery environment.
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Huisman Equipment | Manufacturing | 2500 | $650M | Netherlands | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021, Huisman Equipment implemented BMC Helix Discovery as part of a broader BMC Helix SaaS deployment to centralize enterprise service management. BMC Helix Discovery was deployed to support Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management and to improve configuration management database accuracy across the organization.
The implementation was delivered as a cloud SaaS service and integrated with a unified BMC Helix platform including BMC Helix ITSM, BMC Helix Digital Workplace, BMC Helix Business Workflows, and BMC Helix Smart IT. Functional capabilities configured included automated discovery and CMDB population, an integrated service catalog with 51 initial services, incident, problem, change, and knowledge management modules, and a single self-service portal to consolidate requests for IT, HR, Facilities, and Maintenance.
BMC Customer Success configured the solution using out of the box functionality to automate manual processes and reduce email-driven workflows, while BMC Education Services delivered role-based training for administrators, support staff, and the global operating team. Operational coverage targeted the company headquarters and global support functions, consolidating request intake and asset visibility into one dynamic platform and increasing form registration for tickets across business units.
Observed operational outcomes documented at rollout included a 25 percent reduction in manual labor per service request, a 60 percent improvement in CMDB reliability and processes, and a 45 percent increase in form registration for tickets. The deployment emphasized governance through service catalog rationalization, standardized workflows, and training rather than bespoke customization, with discovery-driven CMDB feeds positioned as the authoritative source for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), and SaaS Spend Management.
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KION Group | Manufacturing | 41827 | $12.1B | Germany | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2019 | n/a |
In 2019, KION Group deployed BMC Helix Discovery to support Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management across its global IT estate. The implementation focused on automated discovery and continuous inventory of server and network assets to provide authoritative data for IT operations and asset governance.
Configuration work centered on discovery engines and normalization workflows that populate CI and asset records, with explicit support for Windows and Linux operating systems and common hypervisors. Functional capabilities implemented include automated discovery and classification, CI/Asset population for a central CMDB, noncompliance detection and isolation workflows, and curated reporting for management delivered through Power BI dashboards.
Operational integration established a persistent connection from BMC Helix Discovery to KION Group's central CMDB, and the Helix SaaS provider was designated as the partner for system maintenance, service and change requests, and incident tickets. The implementation spanned central cloud data centers and decentralized on‑site IT infrastructures, and it aligned with KION Group's multi-cloud strategy that includes Azure and GCP.
Governance and runbook responsibilities were assigned to an internal BMC Helix Discovery System Engineer who administers and evolves the platform, prepares consistent inventory data for management, and acts as the primary contact for server and network asset questions. Process controls emphasize continuous CI updates, regulated maintenance coordination with the Helix SaaS provider, and operational measures to identify and separate noncompliant assets from KION Group's global network.
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Nuance Communications | Professional Services | 6500 | $1.3B | United States | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2021 | n/a |
In 2021 Nuance Communications deployed BMC Helix Discovery for Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management to strengthen inventory, discovery, and software compliance workflows. The BMC Helix Discovery implementation was administered in parallel with Snow License Management and targeted discovery, reconciliation, and reporting use cases across the IT asset estate.
Implementation activities centered on discovery configuration and performance tuning, agent deployment and agent version compliance, and establishing a SAM data management lifecycle that included purchase data retrieval, entitlement entry and updates, and application rules and version configuration. The team established data recovery procedures for Snow License Management and improved BMC Helix Discovery processing by adjusting configurations and working with vendor support to resolve a long standing cloud data processing issue.
Integrations explicitly connected BMC Helix Discovery to the enterprise CMDB, to Snow License Management for license reconciliation, and to PowerBI for enterprise compliance and spend dashboards. Operational scope covered software compliance reporting, publisher and application compliance and spend, license and contract renewal tracking, application lifecycle reporting, missing entitlement identification, and deployed agent version compliance used by vulnerability management.
Governance and operationalization included documented standard operating procedures for system configuration, discovery, data processing and performance efficiencies, and defined processes for entitlement updates and application rule management. Outcomes reported in the implementation notes included measurable platform improvements, notably a stated more than 1000 percent performance increase for the SLM platform and remediation of BMC Helix cloud data processing issues that improved discovery reliability and downstream reporting.
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Southern Glazer's Wine and Spirits | Consumer Packaged Goods | 21900 | $5.6B | United States | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2018 | n/a |
In 2018 Southern Glazer's Wine and Spirits implemented BMC Helix Discovery to execute deep dive application discovery ahead of a planned data center migration. The deployment targeted a large, heterogeneous environment that included 20,000 workstations, 7,000 BYOD devices and 1,650 servers, and intersected with Active Directory Domain Services, DHCP, DNS, Hyper-V virtualization hosts, VMware vSan infrastructure and System Center Configuration Manager managed endpoints.
BMC Helix Discovery was configured to inventory hardware and software assets, map application to infrastructure dependencies, and identify services running on servers and virtual hosts, aligning with Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management. The implementation leveraged automated discovery routines and dependency mapping to create an authoritative topology of applications and underlying compute, storage and virtualization layers, and the full application name BMC Helix Discovery was used as the primary discovery and mapping tool.
Outputs from BMC Helix Discovery were used to coordinate with operations teams responsible for SCCM, Intune, Office 365, Active Directory and Azure Active Directory, informing site by site migration sequencing for warehouse and data center infrastructure. Operational coverage included server and virtualization estates that supported company wide logistics software and warehouse environments where new HPe hardware and VMware vSan technology were being provisioned.
Governance and rollout were driven by senior systems engineering, who executed the deep dive discovery and used findings to guide application migration planning, server consolidation and training for desktop engineering and systems administration teams. The discovery effort served as the factual basis for migration planning and operational handoffs without implying specific postmigration outcomes.
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Professional Services | 148000 | $6.4B | India | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2020 | n/a |
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Communications | 100870 | $43.0B | Spain | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2018 | n/a |
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Insurance | 34000 | $46.4B | United States | BMC Software | BMC Helix Discovery | Hardware Asset Management (HAM),Software Asset Management (SAM),IT Asset Management (ITAM),SaaS Spend Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating BMC Helix Discovery
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Helix Discovery. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Helix Discovery for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management include:
- Allstate Insurance Co, a United States based Insurance organization with 10 Employees
- City Of Waupaca United States, a United States based Government company with 75 Employees
- Pipl, a United States based Communications organization with 25 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Allstate Insurance Co | Insurance | 10 | $1M | United States | 2026-03-25 |
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City Of Waupaca United States | Government | 75 | $25M | United States | 2026-01-25 |
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Pipl | Communications | 25 | $13M | United States | 2025-12-18 |
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Professional Services | 130 | $5M | India | 2025-06-16 |
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Professional Services | 250 | $40M | Croatia | 2025-01-27 |
FAQ - APPS RUN THE WORLD BMC Helix Discovery Coverage
BMC Helix Discovery is a Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management solution from BMC Software.
Companies worldwide use BMC Helix Discovery, from small firms to large enterprises across 21+ industries.
Organizations such as Travelers, Telefonica, KION Group, Hess Corporation, a Chevron Company and Tech Mahindra are recorded users of
BMC Helix Discovery for Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.
Companies using BMC Helix Discovery are most concentrated in Insurance, Communications and Manufacturing, with adoption spanning over 21 industries.
Companies using BMC Helix Discovery are most concentrated in United States, Spain and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Helix Discovery across Americas, EMEA, and APAC.
Companies using BMC Helix Discovery range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 37.5%, and global enterprises with 10,000+ employees - 62.5%.
Customers of BMC Helix Discovery include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Helix Discovery customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management.