List of BMC Remedy Service Desk Customers
BMC Software
2103 CityWest Boulevard,
Houston, 77042, TX,
United States
Houston, 77042, TX,
United States
1 800-793-4262
Professional Services
6500
$2.6B
Since 2010, our global team of researchers has been studying BMC Remedy Service Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BMC Remedy Service Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BMC Remedy Service Desk for IT Service Management include: SBI Life Insurance, a India based Insurance organisation with 26355 employees and revenues of $13.64 billion, Concentrix, a United States based Professional Services organisation with 455000 employees and revenues of $9.83 billion, IndusInd Bank, a India based Banking and Financial Services organisation with 45637 employees and revenues of $3.07 billion, ManTech, a United States based Aerospace and Defense organisation with 9800 employees and revenues of $2.55 billion, PROVIDENT FINANCIAL PLC, a United Kingdom based Banking and Financial Services organisation with 2535 employees and revenues of $595.0 million and many others.
Contact us if you need a completed and verified list of companies using BMC Remedy Service Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arvato UK | Professional Services | 1000 | $150M | United Kingdom | BMC Software | BMC Remedy Service Desk | IT Service Management | 2018 | n/a |
In 2018, Arvato UK implemented BMC Remedy Service Desk. The BMC Remedy Service Desk deployment served as the organization's IT Service Management platform supporting 1st and 2nd line IT support, application support teams, and contact centre operations within the UK professional services business.
Configuration centered on core ITSM modules including incident management, problem management, change management, a configuration management database, service catalog, self-service portal, and knowledge management. Workflows incorporated ITIL-aligned change controls, escalation paths for P1 situations, and role-based access for application support and CX IT support teams.
The implementation operated alongside Azure AD, Salesforce, Genesys Cloud Architect, Office 365, and NICE WFM within Arvato's application stack, enabling service desk visibility into identity, CRM, contact centre, productivity, and workforce management contexts. BMC Remedy Service Desk was used to coordinate communication between IT and business operations and to manage third party vendor and supplier relationships referenced by support teams.
Governance emphasized ITIL process enforcement, structured change approvals, and clear escalation ownership to support P1 incident handling and ongoing application support. The rollout focused on embedding service management workflows into daily operations of the CX IT support, 1st and 2nd line teams, and application support managers who managed vendor interfaces and client-facing operational improvements.
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Concentrix | Professional Services | 455000 | $9.8B | United States | BMC Software | BMC Remedy Service Desk | IT Service Management | 2015 | n/a |
In 2015, Concentrix implemented BMC Remedy Service Desk. BMC Remedy Service Desk was provisioned as the enterprise IT Service Management platform supporting service desk operations, incident handling, and ticket-based workflows across the IT organization.
The implementation emphasized core ITSM functional modules consistent with service desk operations, including incident management, change request handling, service request tracking, and a centralized ticketing repository. Configuration work included form and workflow customization, role-based access aligned to administrative tiers, and scripting automation using Batch, PowerShell, and SQL to support ticket lifecycle automation and data maintenance.
The deployment architecture incorporated Microsoft SQL Server multiple database maintenance and SQL process improvements, with integrations to Active Directory for authentication and group policy alignment, DHCP and DNS for network device context, System Center Configuration Manager for endpoint and software inventory, ADFS and Office365 Exchange for authentication and email routing, and FIM/MIM for identity synchronization. The operational environment also referenced Websense filtering, IPS/IDS administration, and a ticketing ecosystem that included HP SMS and Altiris Helpdesk alongside BMC Remedy Service Desk.
Operational governance was structured around a small administrator cadre, including documented Tier 3 support responsibilities and platform architecture ownership for AD, DHCP, SCCM, and DNS. Governance activities included SQL Server maintenance, PCI audit support and remediation, group policy creation and modification, and scripted process improvements to streamline ticket triage and escalation workflows.
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IndusInd Bank | Banking and Financial Services | 45637 | $3.1B | India | BMC Software | BMC Remedy Service Desk | IT Service Management | 2016 | n/a |
In 2016, IndusInd Bank implemented BMC Remedy Service Desk as its IT Service Management platform within the Information & Technology Department. The deployment was concentrated at the bank headquarters, specifically the IT Research Department in Andheri, Mumbai, where BMC Remedy Service Desk served as the primary IT Service Management application supporting banking IT operations.
Configuration and development work emphasized BMC Remedy Service Desk Java application customization, with software development adapting forms, workflows, and automations to bank process needs. Functional capabilities implemented aligned with IT Service Management best practices and included incident management, service request fulfillment, change management, and a service catalog to structure service delivery and ticket lifecycle processing.
Operational scope covered the Information & Technology Department at headquarters, supporting service desk operations and IT research functions. Governance and process work focused on workflow enforcement and role based access controls, using Java extensibility within BMC Remedy Service Desk to implement bank specific approval, escalation, and ticket orchestration policies.
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ManTech | Aerospace and Defense | 9800 | $2.6B | United States | BMC Software | BMC Remedy Service Desk | IT Service Management | 2013 | n/a |
In 2013, ManTech deployed BMC Remedy Service Desk to centralize IT Service Management for its DHS Operations Support Center in Colorado Springs, CO. BMC Remedy Service Desk served as the primary incident management and knowledge base platform supporting 24/7/365 monitoring and operational response for production, development and test enterprise infrastructure assets.
The deployment emphasized functional modules for incident and ticket lifecycle management, knowledge article creation and publication, task assignment and management, and management reporting. Operators used BMC Remedy Service Desk to record tickets, generate management reports, and author knowledge based articles that fed operational runbooks and escalation workflows.
BMC Remedy Service Desk was integrated into an event and access ecosystem, consuming alerts and monitoring inputs from IBM Tivoli Netcool and Solarwinds and supporting technical escalation conferences conducted via Webex and Microsoft Teams to resolve service disruptions. Identity and access resolution workflows linked Remedy tickets to IBM Tivoli Identity Manager and other identity management tools, while operations teams executed remediation actions on Linux systems and documented them in Remedy records.
Operational governance centered on Remedy driven workflows that supported the Mission Assurance and Configuration Management Process, including email status notifications to business units during maintenance and infrastructure recovery operations. The implementation anchored incident orchestration, task handoff to technical teams, and knowledge management for sustained 24/7 operational coverage without asserting quantified outcomes beyond documented operational use.
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NYC Department of Information Technology & Telecommunications | Government | 1200 | $200M | United States | BMC Software | BMC Remedy Service Desk | IT Service Management | 2019 | n/a |
In 2019, NYC Department of Information Technology & Telecommunications implemented BMC Remedy Service Desk as its central IT Service Management platform. The deployment positioned BMC Remedy Service Desk as the primary ticketing and incident tracking system used by wireless support staff to update and resolve service requests and manage mobile device lifecycle tasks.
The implementation emphasized ticketing and incident workflows, with configuration for assignment, resolution, and audit of device-related tickets. Remedy was used to capture service requests and coordinate downstream actions such as device registration, device wipes, and token revocation or reissue, supporting standard IT Service Management process terminology including incident handling and service request orchestration.
Integrations were operationalized with mobile device management and enrollment systems that are explicitly referenced in operational notes, including VMware Workspace ONE AirWatch, Samsung Knox Mobile Enrollment, and Apple Business Manager, and with Microsoft Exchange Admin Services for quarantine and ActiveSync access cases. Operational processes extended beyond systems integration to include coordination with CRG for City Agency approvals and carrier interactions with AT&T, T-Mobile, and Verizon for device swaps, service ports, and terminations.
Governance and workflow structuring anchored Remedy as the single source of record for mobile support cases, with defined steps for manual enrollment, batch enrollment uploads, AirWatch account provisioning, and Exchange-level approvals for devices stuck in quarantine. The configuration and operational playbook reflected hands-on support tasks performed by Wireless Support Specialists, who used Remedy alongside referenced MDM and enrollment systems to execute enrollment troubleshooting, account provisioning, and carrier order coordination.
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Banking and Financial Services | 2535 | $595M | United Kingdom | BMC Software | BMC Remedy Service Desk | IT Service Management | 2018 | n/a |
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Insurance | 26355 | $13.6B | India | BMC Software | BMC Remedy Service Desk | IT Service Management | 2012 | n/a |
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Professional Services | 1000 | $300M | Canada | BMC Software | BMC Remedy Service Desk | IT Service Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating BMC Remedy Service Desk
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating BMC Remedy Service Desk. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating BMC Remedy Service Desk for IT Service Management include:
- Kairos Technologies, a United States based Professional Services organization with 300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD BMC Remedy Service Desk Coverage
BMC Remedy Service Desk is a IT Service Management solution from BMC Software.
Companies worldwide use BMC Remedy Service Desk, from small firms to large enterprises across 21+ industries.
Organizations such as SBI Life Insurance, Concentrix, IndusInd Bank, ManTech and PROVIDENT FINANCIAL PLC are recorded users of
BMC Remedy Service Desk for IT Service Management.
Companies using BMC Remedy Service Desk are most concentrated in Insurance, Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using BMC Remedy Service Desk are most concentrated in India, United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of BMC Remedy Service Desk across Americas, EMEA, and APAC.
Companies using BMC Remedy Service Desk range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 37.5%, and global enterprises with 10,000+ employees - 37.5%.
Customers of BMC Remedy Service Desk include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified BMC Remedy Service Desk customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.