List of BroadSoft Business Customers
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United States
Since 2010, our global team of researchers has been studying BroadSoft Business customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased BroadSoft Business for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using BroadSoft Business for Call Center include: Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, C3ntro Telecom, a Mexico based Communications organisation with 400 employees and revenues of $30.0 million, Bullfrog Group, LLC, a United States based Communications organisation with 10 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using BroadSoft Business, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The BroadSoft Business customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bullfrog Group, LLC | Communications | 10 | $2M | United States | BroadSoft | BroadSoft Business | Call Center | 2017 | n/a |
In 2017 Bullfrog Group, LLC deployed BroadSoft Business as its Call Center application to support its communications and customer-facing call operations. The implementation work documented included installing and troubleshooting BroadSoft Business phone network components, and providing ongoing technical support to BroadSoft network clients.
Configuration and operational setup focused on core Call Center capabilities within BroadSoft Business, including automatic call distribution, interactive voice response routing, call queuing and voicemail, and session-based call management. Work included telephone network and handset provisioning, trunk and session initiation configuration, and implementation of reporting and monitoring features typical of hosted call center platforms.
Operational coverage centered on network-level support and client troubleshooting for Bullfrog Group, LLC, affecting customer support, operations, and account management functions. Governance was established through structured technical support procedures, incident escalation workflows, and configuration standards to sustain BroadSoft Business phone network operations and to provide consistent technical assistance to BroadSoft network clients.
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C3ntro Telecom | Communications | 400 | $30M | Mexico | BroadSoft | BroadSoft Business | Call Center | 2018 | n/a |
In 2018, C3ntro Telecom deployed BroadSoft Business as its Call Center application. The BroadSoft Business implementation centralized telephone customer service, ticket tracking, and service monitoring, with explicit BroadSoft configurations and basic network provisioning executed through platform administrative controls. Implementation work aligned Call Center capabilities such as call routing and agent queue management with ticket lifecycle handling and monitoring workflows, reflecting typical Call Center functional modules and operational automation.
Operational coverage emphasized customer service and network operations within C3ntro Telecom in Mexico, with governance focused on configuration control for BroadSoft settings and formalized ticketing workflows to support service monitoring. The architecture is described as platform-centric around BroadSoft Business, combining telephony configuration, incident ticket tracking, and service monitoring modules to support telephone customer service and network configuration tasks.
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Telstra | Communications | 36093 | $22.9B | Australia | BroadSoft | BroadSoft Business | Call Center | 2017 | n/a |
In 2017, Telstra deployed BroadSoft Business as a cloud-based unified communications suite to support Call Center functions across its telephony offerings. The deployment integrated BroadSoft Business into Telstra's IP Telephony TIPT, Digital Office Technology DOT, and SIP Connect solutions, aligning the application with carrier-grade session control and cloud provisioning.
BroadSoft Business was configured to provide core cloud call control and unified communications capabilities typical for Call Center implementations, including session initiation protocol session management, enterprise call routing, presence and conferencing features. Configuration work emphasized multi-tenant cloud provisioning, user profile and directory synchronization, and carrier session handling to maintain interoperability with SIP Connect.
The implementation spanned Telstra's TIPT, DOT and SIP Connect platforms, tying BroadSoft Business into both enterprise voice circuits and SIP trunk interconnects used by customer service and contact center operations. Telstra BroadSoft Business Call Center deployment targeted customer service, contact center, and broader enterprise voice business functions, ensuring the suite was embedded at the telephony layer.
Operational rollout required centralized provisioning and orchestration of cloud UC services, governance of session policies, and operational workflows for managing SIP session lifecycles and user entitlements. Integration points focused on session initiation and SIP trunk management, with ongoing operational control retained within Telstra's telephony platforms.
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Buyer Intent: Companies Evaluating BroadSoft Business
- Northeastern University, a United States based Education organization with 2000 Employees
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