List of Capgemini Odigo Customers
Capgemini
Place de l'Etoile 11, rue de Tilsitt,
Paris, 75017,
France
Paris, 75017,
France
33 1 47 54 50 00
Professional Services
349373
$26.2B
Since 2010, our global team of researchers has been studying Capgemini Odigo customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Capgemini Odigo for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Capgemini Odigo for Call Center, Customer Experience include: Electricity of France, a France based Utilities organisation with 171862 employees and revenues of $151.00 billion, Air France-KLM, a France based Transportation organisation with 78399 employees and revenues of $36.48 billion, The State of Georgia, a United States based Government organisation with 71000 employees and revenues of $28.00 billion, Pôle emploi, a France based Government organisation with 59191 employees and revenues of $22.60 billion, Swiss Life, a Switzerland based Banking and Financial Services organisation with 8856 employees and revenues of $21.27 billion and many others.
Contact us if you need a completed and verified list of companies using Capgemini Odigo, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Capgemini Odigo customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air France-KLM | Transportation | 78399 | $36.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2020 | n/a |
In 2020, Air France-KLM implemented Capgemini Odigo to centralize customer contact operations under a cloud-first contact center platform. Capgemini Odigo is described as a 100% cloud platform and is used here in the Call Center,Customer Experience category to manage omnichannel customer interactions for airline customer service and reservations functions.
The deployment leverages Odigo’s omnichannel capabilities including voice, e-mail, messaging, web, mobile, social networks, chat, video and chatbot channels, with embedded machine learning and natural language processing to support conversational automation and qualification workflows. The implementation incorporates Odigo’s omnichannel bot as a frontline self-service and qualification layer to route and reduce manual handling of routine queries while preserving handoff paths to live agents.
Operational scope centers on contact center and customer experience teams, with multilingual coverage consistent with Odigo’s 25 languages offering and enterprise-scale user support. Functional modules implemented include omnichannel routing, automated conversation qualification, bot-driven self-service, and agent-facing interaction management and monitoring capabilities aligned to Call Center,Customer Experience use cases.
Governance and rollout focused on tooling and process changes for agent workflows and conversational automation governance, including AI model integration and staged activation of self-service across channels. Integration points are oriented toward standard contact center ecosystems, including telephony, messaging channels and CRM/interaction management systems, to ensure unified interaction records and agent context.
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Antargaz | Utilities | 1100 | $2.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2012 | n/a |
In 2012 Antargaz deployed Capgemini Odigo as its cloud contact center platform for customer engagement. The implementation is categorized as Call Center,Customer Experience and was selected for its flexibility to map to Antargaz business operations across internal and outsourced contact points.
Capgemini Odigo was configured as a cloud service platform that centralizes call distribution and provides a global real time overview of call volumes and agent activity. Functional capabilities implemented include inbound call routing, outbound voice campaigns, SMS messaging, and centralized real time monitoring and reporting, enabling dynamic distribution of calls between different contact centers whether outsourced or internal.
Operational coverage for the deployment focuses on Antargaz customer service workflows and outbound communications, supporting both potential and existing customers. The platform supports 2.7 million minutes of calls annually for Antargaz, including 250,000 outbound calls and 50,000 text messages, and is used to deliver proactive information such as supply dates to customers.
Governance and ongoing improvement are managed in collaboration with Prosodie-Capgemini to extend accessibility from any device and to further increase customer satisfaction. The implementation directly impacts customer services and contact center operations, improving responsiveness through outbound voice and SMS channels and contributing to a significant improvement in customer satisfaction as reported by Antargaz.
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Electricity of France | Utilities | 171862 | $151.0B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2015 | n/a |
In 2015, Electricity of France implemented Capgemini Odigo as a Call Center,Customer Experience Contact Centre as a Service to support omnichannel customer engagement. The deployment prioritized the Capgemini Odigo analytics capability and agent experience to deliver actionable dashboards for contact centre business and technical users.
Functional configuration emphasized Odigo’s analytics feature alongside omnichannel engagement and agent-facing workflows, providing configurable reporting and dashboards for business users and technical operators. The implementation approach used minimum viable product prioritization and close UX collaboration to shape an intuitive agent interface and business reporting views.
Operational coverage focused on EDF’s contact centre organization, impacting customer service and support functions and touching customer success and internal operations teams. Product management activities for Odigo coordinated with EDF stakeholders to tailor analytics, documentation, and adoption materials for contact centre users.
Governance and rollout leveraged Odigo’s product processes, with SAFe release cycles, iterative requirement refinement, and ongoing collaboration between UX, R&D and QA teams in France and India. Client enablement included documentation, demos and trainings, and the program emphasized data quality and GDPR aligned practices as part of analytics adoption.
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Hydro One | Utilities | 9200 | $7.8B | Canada | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
In 2013, Hydro One implemented Capgemini Odigo. Capgemini Odigo is a Call Center,Customer Experience solution deployed as the contact engagement tool supporting Capgemini’s service desk offering, and Hydro One is cited among more than 30 clients using this combined platform and business process services configuration.
The implementation centers on Capgemini Odigo’s multichannel contact engagement capabilities, configured to support IT service desk workflows. Functional capabilities emphasized in the deployment include multichannel routing and digital channel orchestration, queue and interaction management aligned to service desk ticket lifecycles, and contact engagement controls that link customer interactions to Capgemini’s service desk processes.
Operationally the solution is delivered as a SaaS platform in combination with Capgemini business process services, placing Hydro One’s contact engagement into an operational model that leverages Capgemini’s service desk staffing and processes. This configuration aligns Odigo’s platform with Capgemini BPS operations that handle large scale contact volumes and seat-based contact center functions, and it reflects Odigo’s broader footprint where most customers use the SaaS offering while a subset, including Hydro One, consume platform plus BPS.
Governance and rollout were influenced by Capgemini’s internal reorganization that moved Odigo into the business services group, enabling an offer that combines Odigo and Capgemini BPS for IT service desk delivery. Business services leadership signaled a shift away from voice centricity toward digital channels, reinforcing Odigo’s multichannel focus and informing ongoing expansion of the Capgemini Odigo platform into additional business process services.
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La Banque Postale | Banking and Financial Services | 32000 | $10.5B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
In 2013 La Banque Postale implemented Capgemini Odigo to support the new La Banque Postale Financement customer service organization, with Capgemini delivering the Odigo platform as the vendor. The deployment focused on omnichannel contact handling to support face to face interactions in 17,000 post offices, telephone channels and web based channels, aligning the work with Call Center,Customer Experience requirements.
The implementation of Capgemini Odigo included a standard interactive voice response system, computer telephony integration CTI between Odigo and the bank CRM system, outbound call functionality and email integration. A Recording Module was planned as an additional component to extend compliance and quality monitoring capabilities.
Integrations were explicitly built around CTI to link session and customer context into the CRM, and outbound processing was enabled for proactive contact workflows. Operational coverage was concentrated on La Banque Postale Financement, where 300 agents use the platform to conduct approximately 6.5 million minutes of telephone conversations annually, and the bank maintains round the clock service availability.
The decision to deploy Capgemini Odigo leveraged prior usage by Franfinance to maintain consistency of customer service tooling across affiliated credit operations, and the rollout aimed to standardize multichannel credit servicing processes. Governance emphasis centered on channel orchestration between post office advisors and centralized contact center agents, and the planned Recording Module indicates an ongoing roadmap for enhanced voice governance and quality assurance.
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Retail | 2000 | $900M | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Professional Services | 700 | $135M | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Government | 59191 | $22.6B | France | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2013 | n/a |
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Banking and Financial Services | 8856 | $21.3B | Switzerland | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Government | 71000 | $28.0B | United States | Capgemini | Capgemini Odigo | Call Center,Customer Experience | 2014 | n/a |
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Buyer Intent: Companies Evaluating Capgemini Odigo
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Capgemini Odigo. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Capgemini Odigo for Call Center, Customer Experience include:
- Bcl Industries, a India based Manufacturing organization with 719 Employees
- Telford & Wrekin Council, a United Kingdom based Government company with 1548 Employees
- American Express, a United States based Banking and Financial Services organization with 75100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Bcl Industries | Manufacturing | 719 | $323M | India | 2026-01-17 |
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Telford & Wrekin Council | Government | 1548 | $179M | United Kingdom | 2026-01-12 |
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The Disney Store UK | Retail | 1331 | $153M | United Kingdom | 2026-01-07 |
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Banking and Financial Services | 75100 | $65.9B | United States | 2025-12-30 |
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Professional Services | 10 | $1M | United Kingdom | 2025-11-13 |
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Manufacturing | 900 | $133M | United Kingdom | 2025-11-11 |
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Communications | 20 | $2M | Poland | 2025-08-26 |
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Communications | 10 | $1M | Poland | 2025-08-12 |
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Professional Services | 2000 | $252M | Netherlands | 2025-08-10 |
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Education | 150 | $4M | India | 2025-08-05 |
FAQ - APPS RUN THE WORLD Capgemini Odigo Coverage
Capgemini Odigo is a Call Center, Customer Experience solution from Capgemini.
Companies worldwide use Capgemini Odigo, from small firms to large enterprises across 21+ industries.
Organizations such as Electricity of France, Air France-KLM, The State of Georgia, Pôle emploi and Swiss Life are recorded users of
Capgemini Odigo for Call Center, Customer Experience.
Companies using Capgemini Odigo are most concentrated in Utilities, Transportation and Government, with adoption spanning over 21 industries.
Companies using Capgemini Odigo are most concentrated in France, United States and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Capgemini Odigo across Americas, EMEA, and APAC.
Companies using Capgemini Odigo range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 18.18%, large organizations with 1,001-10,000 employees - 36.36%, and global enterprises with 10,000+ employees - 45.45%.
Customers of Capgemini Odigo include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Capgemini Odigo customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Experience.