List of CGI Collections360 Customers
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Since 2010, our global team of researchers has been studying CGI Collections360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CGI Collections360 for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CGI Collections360 for Debt Collection and Recovery include: Queensland Government, a Australia based Government organisation with 265887 employees and revenues of $60.14 billion, World Omni, a United States based Banking and Financial Services organisation with 1100 employees and revenues of $1.55 billion, Metro Bank, a United Kingdom based Banking and Financial Services organisation with 4040 employees and revenues of $669.0 million and many others.
Contact us if you need a completed and verified list of companies using CGI Collections360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CGI Collections360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Metro Bank | Banking and Financial Services | 4040 | $669M | United Kingdom | CGI Group | CGI Collections360 | Debt Collection and Recovery | 2018 | n/a |
In 2018, Metro Bank implemented CGI Collections360, deploying a cloud collections platform in the Debt Collection and Recovery category. The engagement with CGI Group centered on overhauling Metro Bank’s collections system and processes to centralize collections operations and increase visibility into customer accounts and behaviors.
The CGI Collections360 deployment used cloud-hosted collections capabilities typical of Debt Collection and Recovery solutions, including account segmentation and prioritization, workflow orchestration and case management, repayment plan management, customer communications orchestration, and embedded analytics to surface customer-level visibility. Configuration of these functional modules focused on aligning collection actions with Metro Bank’s customer experience requirements and on establishing end-to-end collections workflows and control points.
Operational scope emphasized collections and customer-facing recovery functions across Metro Bank’s United Kingdom operations, with governance framed around joint cultural alignment between Metro Bank and CGI Group. The partnership approach highlighted mutual understanding of operating cultures and produced greater visibility of customers as well as ownership of and improvement in customer experience following the CGI Collections360 implementation.
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Queensland Government | Government | 265887 | $60.1B | Australia | CGI Group | CGI Collections360 | Debt Collection and Recovery | 2016 | n/a |
In 2016, the Queensland Government awarded CGI Group a AU$58.8 million contract to implement CGI Collections360 for fines and penalty debt recovery at the State Penalties Enforcement Registry, with the stated objective of increasing collections and reducing the age of outstanding debts. The engagement identified CGI Collections360 as the core Debt Collection and Recovery application to centralize recovery activities across state-administered fines and penalties.
CGI Collections360 was intended to provide centralized case management, automated payment arrangement workflows, enforcement workflow orchestration and reporting and analytics capabilities aligned to Debt Collection and Recovery operations. The implementation narrative emphasized configuration of collection rules, staged contact strategies and automated ledger updates consistent with standard debt recovery functional modules.
Operational scope targeted SPER operations within Queensland, covering fines and penalty debt recovery business functions and expected to interface with agency finance and enforcement workflows to streamline receipting and enforcement handoffs. Planned deployment architecture focused on a state-level orchestration layer for case routing and reporting across SPER business processes, with integrations to agency transaction and records workflows implied by the program scope.
The program was scheduled to begin implementation in the second half of 2017 but experienced program delays, and the contract was subsequently terminated after budget and schedule blowouts. The termination concluded the AU$58.8 million contract and halted the planned rollout of CGI Collections360 across the State Penalties Enforcement Registry environment.
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World Omni | Banking and Financial Services | 1100 | $1.5B | United States | CGI Group | CGI Collections360 | Debt Collection and Recovery | 2011 | n/a |
In 2011, World Omni Financial signed a seven-year, multi-million dollar managed-service contract with CGI Group to deploy CGI Collections360 as a cloud-based managed collections service, implementing CGI Collections360 in a Debt Collection and Recovery context across its United States operations. The engagement was announced in November 2011 and was scoped to consolidate business applications and unify collections and recovery workflows under a centralized managed delivery model.
The implementation focused on modernizing core collections, recovery accounting and decision management capabilities, configuring CGI Collections360 to support account prioritization, automated collector decisioning and centralized recovery accounting. Functional configuration emphasized collections orchestration, segmentation and standardized aging and workflow logic to replace dispersed manual processes and point solutions.
Operational ownership and hosting resided with CGI under the managed-service contract, creating a governance model that centralized operational control, application maintenance and process standardization across World Omni Financials collections function. The stated objectives were consolidation of business applications, improved collections effectiveness and reduced operating costs in the United States, delivered through the cloud-based Debt Collection and Recovery service model.
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