List of Cherwell ITSM Customers
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United States
Since 2010, our global team of researchers has been studying Cherwell ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cherwell ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cherwell ITSM for IT Service Management include: American Airlines, a United States based Transportation organisation with 136900 employees and revenues of $54.21 billion, Government of Alberta, a Canada based Government organisation with 27000 employees and revenues of $53.37 billion, D R Horton, a United States based Construction and Real Estate organisation with 14766 employees and revenues of $36.80 billion, Northwestern Mutual, a United States based Banking and Financial Services organisation with 7000 employees and revenues of $36.12 billion, UNFI, a United States based Consumer Packaged Goods organisation with 29455 employees and revenues of $30.27 billion and many others.
Contact us if you need a completed and verified list of companies using Cherwell ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The Cherwell ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aflac | Insurance | 12785 | $18.8B | United States | Ivanti | Cherwell ITSM | IT Service Management | 2019 | n/a |
In 2019, Aflac implemented Cherwell ITSM as a central platform for its Enterprise IT service and business management program. The program is led by the IT Service and Business Management leader who supports a team of 70 individuals across six teams with strategic and operational responsibility for Enterprise ITSM, TBM, ITAM, SACM and SAM.
Cherwell ITSM was configured to support core IT Service Management workflows including incident, problem and change management, a service catalog, and a configuration management database to underpin SACM. The implementation incorporated asset lifecycle capabilities to address ITAM and SAM requirements and included TBM aligned tagging and cost attribution features to link technical assets to financial consumption.
The deployment architecture integrated Cherwell ITSM with an ecosystem that includes Apptio, VersionOne, Clarity, HP ALM, BeyondTrust, comaround, Big Panda, xmatters, Service Now, Device42 and Splunk, enabling synchronized asset discovery, event and incident orchestration, privileged access coordination and telemetry consolidation. Interfaces were implemented for discovery synchronization with Device42, event aggregation and alert routing with Big Panda and xmatters, financial and TBM inputs to Apptio, development and portfolio data flow from VersionOne and Clarity, and logging and monitoring ingestion into Splunk.
Operational scope covered enterprise IT service, asset and service operations across Aflac's IT organization, with governance restructured to centralize change and SACM control and to align TBM processes with service management workflows. The program combined configuration of Cherwell ITSM with clear process ownership across six teams to establish end to end ITSM, asset management and TBM orchestration.
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American Airlines | Transportation | 136900 | $54.2B | United States | Ivanti | Cherwell ITSM | IT Service Management | 2016 | n/a |
In 2016 American Airlines provisioned Cherwell ITSM as its IT Service Management platform to support the American Airlines Enterprise Platform, establishing a centralized system for handling service delivery and operational change. Cherwell ITSM is used to structure core service workflows across the enterprise and to provide a single point of control for service requests and change execution.
The implementation emphasizes Service Request management and Enterprise Change management, with Cherwell ITSM used to log, track and resolve client Service Requests and to record change approvals and execution steps. Monitoring and incident response workflows are integrated with existing security and monitoring tooling, specifically TrendMicro, Tanium and QRadar, and the platform is instrumented to accept security inputs and alerts for coordinated response.
Operational governance ties Cherwell ITSM to Audit Team findings and Information Security leadership, enabling the platform to bridge new and existing security gaps and to coordinate resolution of SEIM security incidents. The environment is managed by platform engineering and operations staff who use Cherwell ITSM to perform enterprise changes and to maintain the health and safety of the enterprise platform across affected IT and security functions.
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Ausenco | Professional Services | 3000 | $785M | Australia | Ivanti | Cherwell ITSM | IT Service Management | 2012 | n/a |
In 2012, Ausenco implemented Cherwell ITSM as its IT Service Management platform to formalize Facilities and office services workflows. The deployment targeted Ausenco Services Pty Ltd operations and centralized requests for office management, procurement of stationery and PPE, and printer and maintenance management.
Cherwell ITSM was configured to support a service request catalog for routine office and facilities tasks, procurement and purchase order workflows for stationery and ad hoc items, and inventory controls for stock and PPE. The implementation encompassed asset and printer management workflows, diary and appointment coordination embedded in service tickets, and document archiving to support procedural compliance.
Operational coverage included Facilities, Office Management, Procurement, HR onboarding for inductions and relocations, and Finance processes such as petty cash handling, reconciliation and banking, and End of Month reporting. The deployment used Cherwell ITSM case management and workflow automation to route approvals and record custody of office assets, while knowledge management housed formatted procedures and manuals.
Governance changes emphasized formalized procedures, with formatting and implementation of new manuals and role based service ownership for facilities tasks, and workflow definitions for office movements and inductions. Cherwell ITSM provided the centralized ticketing and reporting foundation to standardize operations across the named business functions.
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Retail | 7800 | $1.2B | United States | Ivanti | Cherwell ITSM | IT Service Management | 2019 | n/a |
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Construction and Real Estate | 9000 | $2.3B | Australia | Ivanti | Cherwell ITSM | IT Service Management | 2015 | n/a |
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Transportation | 6498 | $387M | Philippines | Ivanti | Cherwell ITSM | IT Service Management | 2013 | n/a |
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Government | 2600 | $494M | United States | Ivanti | Cherwell ITSM | IT Service Management | 2016 | n/a |
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Life Sciences | 4996 | $1.5B | Australia | Ivanti | Cherwell ITSM | IT Service Management | 2018 | n/a |
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Leisure and Hospitality | 20000 | $5.7B | Australia | Ivanti | Cherwell ITSM | IT Service Management | 2019 | n/a |
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Construction and Real Estate | 14766 | $36.8B | United States | Ivanti | Cherwell ITSM | IT Service Management | 2017 | n/a |
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Buyer Intent: Companies Evaluating Cherwell ITSM
- Waterman Australia, a Australia based Construction and Real Estate organization with 85 Employees
- Slack, a United States based Communications company with 2700 Employees
- V Group, a United States based Professional Services organization with 45 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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