List of Cisco AppDynamics Customers
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Since 2010, our global team of researchers has been studying Cisco AppDynamics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco AppDynamics for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco AppDynamics for Application Performance Management include: United Airlines, a United States based Transportation organisation with 107300 employees and revenues of $57.06 billion, Vodafone Italy, a Italy based Communications organisation with 5765 employees and revenues of $5.01 billion, Wyndham Hotels & Resorts, a United States based Leisure and Hospitality organisation with 2200 employees and revenues of $1.41 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco AppDynamics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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United Airlines | Transportation | 107300 | $57.1B | United States | Cisco Systems | Cisco AppDynamics | Application Performance Management | 2023 | Cisco Systems |
In 2023 United Airlines deployed Cisco AppDynamics for Application Performance Management to monitor its Agent on Demand customer service platform. Cisco AppDynamics was positioned to provide end to end observability across applications, network, and third party elements as part of a full stack APM approach that covers video, chat, and voice interaction flows.
The implementation configured application performance telemetry and operational dashboards to surface transaction traces, real user interaction signals, and infrastructure-level metrics. AppDynamics was used together with Cisco ThousandEyes and Webex to align application-layer diagnostics with network visibility and collaboration tooling, enabling smoother handoffs between engineering and contact center operations.
Cisco Services acted as the implementation partner on the deployment, delivering configuration, instrumentation, and operational onboarding for United Airlines contact center and operations teams. The operational scope focused on the Agent on Demand platform used by agents in the United States to assist passengers via video, chat, or voice, impacting customer service and passenger experience workflows.
The deployment concentrated governance on centralized observability and incident triage processes to accelerate troubleshooting. United Airlines reported that the combined AppDynamics, ThousandEyes, and Webex observability stack reduced time to resolution of system issues by about 50 percent in the United States, while improving the ability of contact center teams to manage multi channel passenger interactions.
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Vodafone Italy | Communications | 5765 | $5.0B | Italy | Cisco Systems | Cisco AppDynamics | Application Performance Management | 2018 | n/a |
In 2018 Vodafone Italy deployed Cisco AppDynamics to gain end-to-end observability across its cloud based digital retail platform and customer facing applications in Italy. The deployment used Cisco AppDynamics as an Application Performance Management solution to provide full stack APM and business observability focused on customer experience and digital retail monitoring.
Implementation included instrumentation of application tiers, transaction tracing, business transaction monitoring, and real time analytics to surface transaction level performance and user journey issues. The architecture emphasized agent based instrumentation across services and centralized telemetry aggregation to support unified dashboards, alerting, and forensic analysis for digital retail channels.
Operational scope covered retail and customer experience functions in Italy, with governance oriented toward embedding observability into incident workflows and root cause analysis processes. Outcomes documented by the customer included improved visibility into transactions, reduced mean time to repair for services in Italy, faster root cause analysis, and reduced scan times from days to hours.
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Wyndham Hotels & Resorts | Leisure and Hospitality | 2200 | $1.4B | United States | Cisco Systems | Cisco AppDynamics | Application Performance Management | 2018 | n/a |
In 2018, Wyndham Hotels & Resorts implemented Cisco AppDynamics as an Application Performance Management platform during a major migration to Amazon Web Services. Cisco AppDynamics was deployed to monitor reservation and mobile booking flows globally across Wyndham brands and thousands of hotels, with operational coverage focused on customer facing booking channels and reservation transaction processing.
The implementation used Cisco AppDynamics as a full stack APM solution, instrumenting application tiers, service transaction paths, and end user experience to provide transaction tracing and real time performance visibility. Configuration emphasized booking transaction instrumentation, synthetic checks and real user monitoring for mobile booking flows, and application tier diagnostics to detect latency and availability issues across web and mobile channels.
AppDynamics was procured via AWS Marketplace and integrated into the AWS deployment architecture to provide continuous performance monitoring during and after the cloud migration. Telemetry was centralized for cloud workloads and application instances running in AWS, enabling consistent observability across regions and brands as hotel systems were migrated.
Governance and rollout extended across multiple regions and Wyndham brands, embedding performance monitoring into migration workflows and release controls to sustain booking availability. The deployment supported maintaining application performance and availability while migrating thousands of hotels, and the case study reports this effort coincided with a roughly 75% increase in mobile bookings and reduced reservation transaction costs.
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