List of Cisco One Cloud Customers
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Since 2010, our global team of researchers has been studying Cisco One Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco One Cloud for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco One Cloud for Collaboration include: Centrica, a United Kingdom based Utilities organisation with 22147 employees and revenues of $26.79 billion, Boots, a United Kingdom based Retail organisation with 51000 employees and revenues of $8.84 billion, TalkTalk, a United Kingdom based Communications organisation with 2019 employees and revenues of $1.80 billion, Cambridge University Hospitals NHS Foundation Trust, a United Kingdom based Healthcare organisation with 12111 employees and revenues of $1.67 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco One Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco One Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Boots | Retail | 51000 | $8.8B | United Kingdom | Cisco Systems | Cisco One Cloud | Collaboration | 2015 | n/a |
In 2015, Boots implemented Cisco One Cloud across the Walgreens Boots Alliance United Kingdom and Republic of Ireland estate. The 2015 to July 2016 rollout provisioned a cloud based IP telephony environment across more than 3,000 sites with approximately 27,000 licences, replacing Cisco Unified Communications Manager as the core call control platform.
The deployment used Cisco One Cloud, referenced in project materials as OCC, together with BT One Cloud Mobile OCM to incorporate SIM based mobile devices into the telephony fabric. Functional capabilities implemented included centralized IP telephony provisioning, handset and SIM device enrolment, and platform level management for voice services, classified under the Collaboration category. Configuration work covered device selection and approval workflows, handset provisioning templates, and accessory management such as multi chargers and protective cases.
Integration work was executed in partnership with BT to integrate the One Cloud Mobile product with OCC, and suppliers managed during rollout included Samsung UK, Ascom, Plantronics and Jabra. Operational scope covered retail store communications and mobile workforce connectivity across the UK and ROI estate, with provisioning workflows tied to site level rollout plans and license management.
Project governance centered on a dedicated project manager who created and managed project plans, schedules and implementation plans from October 2015 to July 2016, and who oversaw device approval, supplier relationships and rollout sequencing. The implementation emphasized formal device approval and supplier management processes to standardize handsets and accessories across the enterprise estate.
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Cambridge University Hospitals NHS Foundation Trust | Healthcare | 12111 | $1.7B | United Kingdom | Cisco Systems | Cisco One Cloud | Collaboration | 2018 | n/a |
In 2018, Cambridge University Hospitals NHS Foundation Trust implemented Cisco One Cloud in its Collaboration portfolio, deploying Webex Connect as a cloud communications platform to support patient outreach. Cisco One Cloud and Webex Connect were used as a cloud CPaaS for patient communications to automate appointment reminders across the trust in the United Kingdom.
The implementation centered on Webex Connect functional workflows, including automated appointment reminder sequences, message orchestration, and CRM oriented patient communications. Configuration emphasized scheduling automation and multi channel delivery to replace manual outreach and enable programmatic patient engagement.
Operational scope covered patient scheduling and revenue related business functions, with the deployment applied across outpatient booking and patient communications processes within the trust. The project linked communications automation into existing operational workflows to support Payment by Results revenue collection.
The vendor case study reports a 27 percent reduction in Did Not Attend rates and an increase of forty thousand pounds per month in Payment by Results income following the Webex Connect deployment, these outcomes are documented in the Cisco case study.
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Centrica | Utilities | 22147 | $26.8B | United Kingdom | Cisco Systems | Cisco One Cloud | Collaboration | 2020 | n/a |
In 2020 Centrica deployed Cisco One Cloud as part of a cloud Collaboration initiative to shift customer interactions toward digital channels for customer service across the United Kingdom. The rollout centered on Cisco Webex technologies, specifically Webex Engage and Webex Connect, implemented within the Cisco One Cloud environment to enable cloud native engagement capabilities.
Centrica used Cisco Webex Engage and Webex Connect to introduce CPaaS style messaging and asynchronous digital engagement into its customer service CRM workflows, reducing inbound voice volumes and achieving Net Promoter Scores up to +60. The implementation emphasized omnichannel contact handling and digital-first engagement patterns consistent with Collaboration platform capabilities.
The deployment leverages Cisco One Cloud cloud collaboration capabilities rather than an on premises only model, supporting customer service operations and contact center activities across sites in the United Kingdom. Integrations were aligned to customer service CRM processes to route digital interactions into agent queues and case management.
Operational governance focused on centralized channel orchestration, configuration of engagement workflows, and alignment of digital routing with CRM handling procedures. Rollout was oriented around service function adoption and operationalizing Webex Engage and Webex Connect as the primary cloud Collaboration layers for customer service.
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Communications | 2019 | $1.8B | United Kingdom | Cisco Systems | Cisco One Cloud | Collaboration | 2020 | n/a |
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