List of Cisco Rostrvm CallGuide Customers
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Since 2010, our global team of researchers has been studying Cisco Rostrvm CallGuide customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Rostrvm CallGuide for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Rostrvm CallGuide for Call Center include: EDF Energy, a United Kingdom based Utilities organisation with 11000 employees and revenues of $12.00 billion, Yorkshire Building Society, a United Kingdom based Banking and Financial Services organisation with 3300 employees and revenues of $1.34 billion, Aston Villa F.C., a United Kingdom based Leisure and Hospitality organisation with 1600 employees and revenues of $70.0 million, Region Skane, a Sweden based Healthcare organisation with 4000 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Rostrvm CallGuide, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Rostrvm CallGuide customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aston Villa F.C. | Leisure and Hospitality | 1600 | $70M | United Kingdom | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2014 | Rostrvm Solutions |
In 2014 Aston Villa F.C. implemented Cisco Rostrvm CallGuide in its Consumer Sales contact centre. The deployment used Cisco Rostrvm CallGuide as the club's Call Center application to manage inbound and outbound campaigns across ticketing and supporter engagement workflows.
The implementation configured core rostrvm suite capabilities, principally agent scripting, campaign management for outbound and inbound contact flows, and call recording for quality and compliance. Cisco Rostrvm CallGuide was instrumented to provide scripted agent guidance and session capture to support renewals and ticket sales processes.
Rostrvm Solutions provided and supported the CallGuide technology for the UK-based Consumer Sales contact centre, operating alongside the club's contact handling and ticketing operations. Operational scope focused on fan engagement, renewals and ticketing business functions within Aston Villa F.C.'s sales organization in the United Kingdom.
Governance and rollout were delivered with vendor support from Rostrvm Solutions and vendor technology from Cisco Systems, with operational adoption centered in the Consumer Sales team. The deployment was publicly recognized with an industry award for Best use of Technology, reflecting successful adoption of the rostrvm suite in a sports club contact centre environment.
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EDF Energy | Utilities | 11000 | $12.0B | United Kingdom | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2008 | n/a |
In 2008, EDF Energy implemented Cisco Rostrvm CallGuide to support its contact centre and CRM operations in the United Kingdom. The Cisco Rostrvm CallGuide deployment served the Call Center function, positioning the application to address agent scripting and desktop efficiency for customer service teams.
The implementation focused on CallGuide scripting and desktop optimisation capabilities, using script authoring and guided agent workflows to standardise call handling and reduce desktop navigation. Cisco Rostrvm CallGuide was used to publish and version call scripts, sequence decision logic for agents, and centralise desktop presentation of guidance and prompts.
Deployment was concentrated on contact centre agent desktops and operational workflows, aligning call scripts with CRM driven processes used by customer service staff across EDF Energy in the UK. The configuration emphasized agent-facing automation and desktop orchestration to streamline handling of inbound customer contacts.
Governance and rollout were oriented around contact centre operations and scripting ownership, with script maintenance and quality control managed by operational teams and quality assurance functions. The stated outcome was improved agent scripting and desktop efficiency through the Cisco Rostrvm CallGuide implementation, applied to EDF Energy customer service and contact centre workflows.
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Region Skane | Healthcare | 4000 | $2M | Sweden | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2012 | Telia Sweden |
In 2012, Region Skåne deployed Cisco Rostrvm CallGuide from Cisco Systems as a Call Center platform to consolidate contact routing across its health network. Telia Sweden acted as provider and integrator, delivering Telia’s CallGuide contact-centre platform to a healthcare environment under the Cisco Rostrvm CallGuide implementation model. The deployment consolidated triage and appointment queues across 375 healthcare units, centralizing inbound routing and supporting appointment scheduling and triage business functions. The implementation used rostrvm-based CallGuide capabilities, including scripting, queueing and callback, and exposed callback and estimated queue-time application features to callers, improving accessibility and caller experience as part of the platform rollout. Operational scope covered all 375 units within the regional healthcare estate, with Telia responsible for platform provisioning, contact routing configuration and operational handover to Region Skåne service teams.
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Banking and Financial Services | 3300 | $1.3B | United Kingdom | Cisco Systems | Cisco Rostrvm CallGuide | Call Center | 2016 | n/a |
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Buyer Intent: Companies Evaluating Cisco Rostrvm CallGuide
- Van De Venter Mojapelo, a South Africa based Professional Services organization with 15 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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