List of Cisco Unity Connection Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134, CA,
United States
San Jose, 95134, CA,
United States
1 408-526-7209
Professional Services
90400
$53.8B
Since 2010, our global team of researchers has been studying Cisco Unity Connection customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Unity Connection for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Unity Connection for Collaboration include: Ford UK, a United Kingdom based Automotive organisation with 5960 employees and revenues of $17.22 billion, Telefonica Spain, a Spain based Communications organisation with 25595 employees and revenues of $13.94 billion, Axalta Coating Systems, a United States based Oil, Gas and Chemicals organisation with 12800 employees and revenues of $5.30 billion, BNP Paribas UK, a United Kingdom based Banking and Financial Services organisation with 8000 employees and revenues of $4.50 billion, UBS UK, a United Kingdom based Banking and Financial Services organisation with 8500 employees and revenues of $3.10 billion and many others.
Contact us if you need a completed and verified list of companies using Cisco Unity Connection, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Collaboration software purchases.
The Cisco Unity Connection customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Collaboration software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Assurant UK | Insurance | 80 | $117M | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2021 | n/a |
In 2021, Assurant UK implemented Cisco Unity Connection as part of a broader Cisco Collaboration deployment to consolidate corporate telephony and contact centre operations. Cisco Unity Connection was deployed alongside Unified Communications Manager, Unified Contact Centre Enterprise, WebEx Contact Centre Enterprise, Cube Voice Gateway and a Cisco Cloud hosted platform to establish a unified Collaboration platform for voicemail, call control and contact centre routing.
The implementation configured core Collaboration capabilities including session and call control, voicemail and message services, automated call distribution and IVR workflows consistent with enterprise contact centre operations. Configuration work emphasized integration of Cisco Unity Connection with Unified Communications Manager for centralized call routing and user provisioning, and with Unified Contact Centre Enterprise and WebEx Contact Centre Enterprise for agent routing and multichannel contact handling.
Architecturally the rollout used a hybrid on premise and cloud topology, with on premise Cisco platforms working in concert with Cisco Cloud hosted contact centre services and Cube Voice Gateway for PSTN connectivity. The project included a migration from existing Cisco and Avaya systems to a consolidated Cisco on premise and Cisco cloud footprint, preserving telephony continuity during phased cutover and ensuring trunking and call routing interoperability where required.
Operational governance centralized telephony administration and contact centre change control, aligning contact centre supervisors, IT voice engineers and corporate communications for phased rollouts and configuration management. The configuration and deployment focused on operational readiness for contact centre and corporate telephony business functions, with formalized provisioning and lifecycle management for Cisco Unity Connection within the Collaboration estate.
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Axalta Coating Systems | Oil, Gas and Chemicals | 12800 | $5.3B | United States | Cisco Systems | Cisco Unity Connection | Collaboration | 2015 | n/a |
In 2015 Axalta Coating Systems implemented Cisco Unity Connection as part of its Collaboration portfolio to standardize enterprise voicemail and IVR capabilities across global voice operations. The deployment included clustered Cisco UC infrastructure with explicit deployments in Philadelphia and APAC, and a dedicated UCCE cluster deployed at the Philadelphia Glenmil site to support contact center orchestration.
The implementation encompassed voicemail setups, IVR programming and modification, and UCCE scripting for interactive voice response flows, together with CUCM configurations for call routing. Engineers configured VOIP dial-peers, route patterns, route lists, hunt lists, translation patterns, and SRST to ensure resilient call handling, and they generated network configurations from Low Level Design artifacts for highly complex voice networks.
Cisco Unity Connection was integrated into a larger Cisco voice ecosystem, operating alongside Cisco IPCC Enterprise UCCE 11.x including logging and routing components, CVP servers, Cisco Unified Communications Manager 12.x, VXML gateways, CUIC, voice gateways configured for H323 SIP and MGCP, and primary admin workstations and peripheral gateways. The rollout targeted multi-location, end-to-end unified communications infrastructure, with new site voice gateway configurations and BOM creation included as part of standard provisioning.
Operational governance focused on steady state support, troubleshooting and performance management of the global voice infrastructure, and testing with end users to validate IVR scripts and contact center flows. Change activities included creation of deployment artifacts, configuration baselines, and ongoing support processes for Cisco Unified Communications systems, while workstreams addressed site onboarding, configuration handoff, and operational runbooks.
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Blue Cross Blue Shield | Insurance | 3161 | $960M | United States | Cisco Systems | Cisco Unity Connection | Collaboration | 2020 | n/a |
In 2020 Blue Cross Blue Shield implemented Cisco Unity Connection within its Collaboration environment to centralize voicemail and unified messaging across the enterprise. The deployment was led by a Senior Unified Communications engineer responsible for strategic planning and operational oversight of all telecommunication systems and services, reflecting an enterprise wide scope for voice and conferencing infrastructure.
Cisco Unity Connection was configured to deliver voicemail, unified messaging, and automated message routing integrated with the existing Cisco Call Manager and SIP network layers referenced in operational responsibilities. Configuration and optimization efforts focused on telephone systems and services, voice mail workflows, communication systems, and video conferencing environments, with technical ownership for ongoing tuning, user provisioning workflows, and platform operationalization.
Operational governance emphasized transformation of the communications environment, with the technical lead accountable for research, product evaluation, and recommendations to align telephony and collaboration capabilities with business needs. Integrations explicitly included Cisco Call Manager and SIP networks, supporting business functions in telecommunications, AV and collaboration services, while governance covered strategic planning, operational oversight, and continuous configuration management for Cisco Unity Connection.
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Banking and Financial Services | 8000 | $4.5B | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2016 | n/a |
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Banking and Financial Services | 4300 | $2.9B | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2014 | n/a |
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Construction and Real Estate | 1500 | $1.2B | Canada | Cisco Systems | Cisco Unity Connection | Collaboration | 2018 | n/a |
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Construction and Real Estate | 290 | $30M | Mexico | Cisco Systems | Cisco Unity Connection | Collaboration | 2010 | n/a |
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Insurance | 1060 | $808M | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2017 | n/a |
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Education | 7298 | $92M | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2019 | n/a |
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Automotive | 5960 | $17.2B | United Kingdom | Cisco Systems | Cisco Unity Connection | Collaboration | 2018 | n/a |
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Buyer Intent: Companies Evaluating Cisco Unity Connection
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco Unity Connection. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco Unity Connection for Collaboration include:
- Creative Software, a Sri Lanka based Professional Services organization with 650 Employees
- Sohu.com Limited, a China based Professional Services company with 4900 Employees
- ADT, a United States based Professional Services organization with 14300 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Cisco Unity Connection Coverage
Cisco Unity Connection is a Collaboration solution from Cisco Systems.
Companies worldwide use Cisco Unity Connection, from small firms to large enterprises across 21+ industries.
Organizations such as Ford UK, Telefonica Spain, Axalta Coating Systems, BNP Paribas UK and UBS UK are recorded users of
Cisco Unity Connection for Collaboration.
Companies using Cisco Unity Connection are most concentrated in Automotive, Communications and Oil, Gas and Chemicals, with adoption spanning over 21 industries.
Companies using Cisco Unity Connection are most concentrated in United Kingdom, Spain and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Unity Connection across Americas, EMEA, and APAC.
Companies using Cisco Unity Connection range from small businesses with 0-100 employees - 3.45%, to mid-sized firms with 101-1,000 employees - 20.69%, large organizations with 1,001-10,000 employees - 68.97%, and global enterprises with 10,000+ employees - 6.9%.
Customers of Cisco Unity Connection include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Unity Connection customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Collaboration.