List of Cisco Webex IMImobile Customers
Cisco Systems
170 West Tasman Drive,
San Jose, 95134-1706, CA,
United States
San Jose, 95134-1706, CA,
United States
1 408-526-4000
Professional Services
86200
$61.5B
Since 2010, our global team of researchers has been studying Cisco Webex IMImobile customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Cisco Webex IMImobile for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Cisco Webex IMImobile for Customer Engagement include: The Very Group, a United Kingdom based Retail organisation with 3300 employees and revenues of $2.85 billion, IMImobile, a United States based Professional Services organisation with 1100 employees and revenues of $241.0 million, Imimobile, a United Kingdom based Communications organisation with 952 employees and revenues of $172.5 million, Vauxhall, a United Kingdom based Automotive organisation with 1700 employees and revenues of $148.0 million, Txtlocal, a United Kingdom based Professional Services organisation with 47 employees and revenues of $16.1 million and many others.
Contact us if you need a completed and verified list of companies using Cisco Webex IMImobile, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Cisco Webex IMImobile customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3Cinteractive | Professional Services | 10 | $1M | United States | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
In 2022, 3Cinteractive implemented Cisco Webex IMImobile. The company deployed Cisco Webex IMImobile on its public website to provide a web-embedded customer interaction channel within its Customer Engagement capabilities, routing inbound customer messages into internal support workflows. Cisco Webex IMImobile is described as the on-site messaging touchpoint for customer engagement and inquiry capture.
The implementation configures standard Customer Engagement modules including real-time chat, multichannel messaging, and campaign orchestration, aligning with common messaging and conversational automation workflows. Operational coverage is focused on web channel interactions supporting customer service and sales enablement, managed by a small operations group at 3Cinteractive. Governance centered on channel ownership, message template management, and monitoring of inbound interaction queues to operationalize web-based engagement.
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IMImobile | Professional Services | 1100 | $241M | United States | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
In 2022, IMImobile deployed Cisco Webex IMImobile on its corporate website. Cisco Webex IMImobile is being used as a Customer Engagement application to provide web based conversational interfaces and managed messaging channels.
Deployment is centered on an embedded website widget and a cloud hosted control plane, enabling message orchestration, session routing, and digital channel handling consistent with Customer Engagement platforms. The implementation focuses on customer support and digital engagement workflows, configuring Cisco Webex IMImobile to surface chat and messaging interactions to IMImobile agents via web interfaces and to align website touchpoints with contact center operations.
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Imimobile | Communications | 952 | $173M | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
In 2022 Imimobile deployed Cisco Webex IMImobile on their website to establish a cloud-hosted customer digital channel consistent with Customer Engagement use cases. The deployment centers on Cisco Webex IMImobile as the primary web channel interface, embedding a web chat and messaging layer into public site pages to capture real-time customer interactions and asynchronous messaging requests.
Configuration emphasizes Customer Engagement capabilities, including web chat widget configuration, omnichannel message routing, session escalation workflows, and automation for common inquiries. Cisco Webex IMImobile was configured to support unified interaction handling and analytics instrumentation, aligning with typical customer engagement workflows such as queuing, agent assignment, and scripted response templates.
Operational coverage focuses on digital customer service and engagement teams based in the United Kingdom, with the implementation exposing API endpoints for integration to downstream back-office systems and contact center platforms. Governance activity targeted standardizing message templates and interaction workflows, and the site-level rollout positioned Cisco Webex IMImobile as the primary digital engagement touchpoint for inbound web-originated customer communications.
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KCOM | Professional Services | 30 | $4M | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2018 | n/a |
In 2018, KCOM signed a reseller agreement to offer Cisco Webex IMImobile within its Customer Engagement portfolio. The contract established KCOM as a channel for IMImobile capabilities to its contact centre clients who were seeking digital channel optimisation for customer service.
The implementation centered on IMImobile core components, notably the IMIchat omnichannel chat and the IMIconnect customer journey automation platform, delivered as cloud hosted communication and orchestration services. Cisco Webex IMImobile was positioned to provide two way interactive messaging across SMS, Facebook Messenger, Twitter and Webchat, while interoperating with existing voice channels and contact centre routing logic.
Integration work focused on rapid enablement into customer contact centre infrastructure, configuring the communication orchestration layer to manage cross channel journeys and automate routine service interactions. Operational scope targeted KCOM contact centre customers across the UK enterprise segment, aligning the solution to customer service and contact centre operations for clients such as HM Revenue and Customs, NFU Mutual and BUPA.
Governance and workflow changes emphasized journey rule configuration, message routing and service automation to support end to end customer experience and operational support processes. The deployment was accompanied by explicit performance claims from IMImobile showing 60% better first contact response rates, 25% reduction in operational costs and over 15% lower inbound call volumes, and supporting research cited that 68% of messaging users preferred messaging to phone or email and 65% of non users were open to digital channels.
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Rostrvm Solutions | Professional Services | 4 | $1M | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
In 2022, Rostrvm Solutions deployed Cisco Webex IMImobile on its website. Cisco Webex IMImobile is used as the Customer Engagement application for client facing communications, providing an embedded conversational channel for inbound inquiries and client interactions.
The implementation follows a lightweight SaaS embedding model, with the Cisco Webex IMImobile web widget instrumented on public site pages to capture messages and route conversations to internal staff. For a four person professional services firm the configuration centralizes client interactions and is managed through a single administrative console that controls messaging workflows and channel settings. Operational coverage is focused on client facing sales and support activities conducted via the company website, establishing Rostrvm Solutions Cisco Webex IMImobile Customer Engagement as the primary digital contact layer.
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Communications | 10 | $2M | United States | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
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Retail | 3300 | $2.8B | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2019 | n/a |
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Professional Services | 47 | $16M | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2022 | n/a |
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Automotive | 1700 | $148M | United Kingdom | Cisco Systems | Cisco Webex IMImobile | Customer Engagement | 2019 | n/a |
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Buyer Intent: Companies Evaluating Cisco Webex IMImobile
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Cisco Webex IMImobile. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Cisco Webex IMImobile for Customer Engagement include:
- Ulrich Attachments, a United Kingdom based Automotive organization with 20 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Ulrich Attachments | Automotive | 20 | $2M | United Kingdom | 2024-10-15 |
FAQ - APPS RUN THE WORLD Cisco Webex IMImobile Coverage
Cisco Webex IMImobile is a Customer Engagement solution from Cisco Systems.
Companies worldwide use Cisco Webex IMImobile, from small firms to large enterprises across 21+ industries.
Organizations such as The Very Group, IMImobile, Imimobile, Vauxhall and Txtlocal are recorded users of
Cisco Webex IMImobile for Customer Engagement.
Companies using Cisco Webex IMImobile are most concentrated in Retail, Professional Services and Communications, with adoption spanning over 21 industries.
Companies using Cisco Webex IMImobile are most concentrated in United Kingdom and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Cisco Webex IMImobile across Americas, EMEA, and APAC.
Companies using Cisco Webex IMImobile range from small businesses with 0-100 employees - 55.56%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Cisco Webex IMImobile include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Cisco Webex IMImobile customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Engagement.