List of Civica Digital360 EDM Customers
London, SW15 6AR,
United Kingdom
Since 2010, our global team of researchers has been studying Civica Digital360 EDM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Civica Digital360 EDM for Document Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Civica Digital360 EDM for Document Management include: Wirral Council, a United Kingdom based Government organisation with 4000 employees and revenues of $1.41 billion, Walsall Council United Kingdom, a United Kingdom based Government organisation with 3000 employees and revenues of $757.0 million, Dumfries and Galloway Council, a United Kingdom based Government organisation with 6500 employees and revenues of $370.0 million, London Borough of Harrow, a United Kingdom based Government organisation with 2500 employees and revenues of $245.0 million and many others.
Contact us if you need a completed and verified list of companies using Civica Digital360 EDM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Civica Digital360 EDM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dumfries and Galloway Council | Government | 6500 | $370M | United Kingdom | Civica | Civica Digital360 EDM | Document Management | 2022 | n/a |
In 2022, Dumfries and Galloway Council implemented Civica Digital360 EDM to deliver a cloud based portal, enterprise document management and CRM capability across its citizen services. The deployment targeted improved online billing and resident service access while aligning with the council's cloud first and carbon reduction objectives. Civica Digital360 EDM is positioned as the council's Document Management platform for citizen facing records and service correspondence.
Configuration emphasized core EDM functions such as document capture, secure storage, indexed retrieval and workflow routing, paired with CRM capabilities for case management of Revenues and Benefits interactions. The implementation used cloud hosted architecture to enable secure remote access and browser based portal interactions, and the EDM was configured to support online billing document flows and automated correspondence generation.
Operational coverage included Revenues & Benefits, Council Tax and Welfare services across the Dumfries and Galloway authority, and the rollout provided around 160 staff with secure remote access to resident records. The project focused on creating joined up resident records to reduce paper handling and to consolidate documents and case notes within a single Document Management environment.
Governance adjustments centered on records consolidation, role based access controls and workflows to manage billing and welfare case lifecycles, supporting process standardization across departments. Outcomes explicitly cited include improved online billing, provision of secure remote access for staff and reduced paper handling contributing to the council's cloud first and carbon reduction goals.
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London Borough of Harrow | Government | 2500 | $245M | United Kingdom | Civica | Civica Digital360 EDM | Document Management | 2020 | n/a |
In 2020, London Borough of Harrow engaged Civica under a Digital360 service contract to migrate to SaaS using Civica Digital360 EDM for Document Management to support customer services and broader citizen facing digital services in London. The contract start is recorded in October 2020 and the public entry specifies Digital360 service and migration to SaaS rather than detailed module listings.
The implementation focused on Civica Digital360 EDM capabilities aligned to Document Management, including electronic document capture, secure repository and metadata indexing, workflow orchestration for document centric processes, and records management controls. Configuration work emphasized portal oriented document access and EDM driven documentation to support front line customer service interactions and citizen facing service delivery.
Operational scope was centered on customer services and broader citizen facing digital services across the council in London, with the SaaS service contract scoped to deliver centralized document services to those functions. The public contract does not list named system level integrations, the Digital360 service scope indicates alignment of document handling and portal delivery to existing council service channels and digital access points.
Governance and rollout activity was tied to the October 2020 contract start and organized as a service migration to SaaS, which included phased migration activity, configuration of access controls and records retention policies, and an operational handover to council teams. Civica Digital360 EDM is positioned as the central Document Management platform to support the council s document lifecycle and citizen facing documentation needs.
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Walsall Council United Kingdom | Government | 3000 | $757M | United Kingdom | Civica | Civica Digital360 EDM | Document Management | 2021 | n/a |
In 2021 Walsall Council signed a three-year SaaS contract to provision Civica Digital360 EDM as a Document Management solution to modernise its Revenues and Benefits service. The Civica Digital360 EDM deployment was intended to centralize document handling and enable secure cloud access for staff working remotely across the council's revenues and benefits operations.
The implementation combined core document management capabilities with workflow orchestration and automation to reduce manual tasks. Civica Digital360 EDM was configured to support document capture and indexing, retention and records controls, and automated case workflows tied to Revenues and Benefits processing, aligning with standard document lifecycle and case management functional flows.
The SaaS tenancy for Civica Digital360 EDM was provisioned in Microsoft Azure to provide cloud-hosted document stores and secure remote access for staff. Operational coverage focused on the Revenues and Benefits service, integrating the EDM platform into existing operational processes to centralize and accelerate document-driven transactions.
Governance and rollout were organized around the three-year SaaS contract term, with configuration ownership and workflow governance situated with Revenues and Benefits managers to streamline approvals and exception handling. Vendor-quoted outcomes included reductions in manual tasks of up to 90 percent and faster processing through combined document management, automation, and workflow orchestration.
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Government | 4000 | $1.4B | United Kingdom | Civica | Civica Digital360 EDM | Document Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Civica Digital360 EDM
- The Royal Borough Of Windsor And Maidenhead Council, a United Kingdom based Government organization with 600 Employees
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