List of CivicPlus SeeClickFix 311 CRM Customers
Manhattan, 66502, KS,
United States
Since 2010, our global team of researchers has been studying CivicPlus SeeClickFix 311 CRM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CivicPlus SeeClickFix 311 CRM for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CivicPlus SeeClickFix 311 CRM for CRM include: King County, WA, a United States based Government organisation with 13000 employees and revenues of $5.40 billion, City of Detroit, MI, a United States based Government organisation with 9039 employees and revenues of $2.80 billion, City of Corona, a United States based Government organisation with 2000 employees and revenues of $337.0 million and many others.
Contact us if you need a completed and verified list of companies using CivicPlus SeeClickFix 311 CRM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CivicPlus SeeClickFix 311 CRM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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City of Corona | Government | 2000 | $337M | United States | CivicPlus | CivicPlus SeeClickFix 311 CRM | CRM | 2010 | n/a |
In 2010, the City of Corona implemented CivicPlus SeeClickFix 311 CRM to crowdsource water, sewer, and stormwater reports supporting water conservation and regulatory compliance. The deployment positioned CivicPlus SeeClickFix 311 CRM as the citys primary CRM for citizen-initiated service requests, enabling structured intake of resident reports and centralized case tracking for public works teams.
Configuration emphasized municipal CRM capabilities, including mobile citizen reporting, geotagged service request intake, automated routing to operational crews, and case management dashboards for inspectors and supervisors. CivicPlus SeeClickFix 311 CRM was configured to support request prioritization and to surface repeat or systemic issues relevant to water, sewer, and stormwater programs.
Operational coverage spanned the water, sewer, stormwater, and public works functions within the City of Corona, with workflows that route resident-submitted incidents into field work assignment and inspection queues. The implementation integrated citizen engagement with internal work order and crew dispatch practices through CRM-driven triage and escalation workflows, reinforcing day to day operational response for utility services.
Governance centered on standardized citizen reporting workflows, triage rules, and inspection scheduling to support regulatory compliance for water programs. The city reports that resident reporting via SeeClickFix helped conserve nearly 4.4 billion gallons of water between 2015 and 2018, an outcome the City of Corona attributes to sustained use of CivicPlus SeeClickFix 311 CRM and community engagement in CRM-driven service reporting.
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City of Detroit, MI | Government | 9039 | $2.8B | United States | CivicPlus | CivicPlus SeeClickFix 311 CRM | CRM | 2015 | n/a |
In 2015, the City of Detroit deployed CivicPlus SeeClickFix 311 CRM to power the Improve Detroit mobile and web app. The CivicPlus SeeClickFix 311 CRM is a CRM that captures geolocated, non-emergency resident requests and centralizes citizen reporting for public works and neighborhood issues across the city.
The implementation emphasized mobile and web intake, geolocation-enabled issue capture, and case creation workflows, with configured service category taxonomy and triage rules to route requests to operational teams. The CivicPlus SeeClickFix 311 CRM was configured to generate same day acknowledgments to residents and to maintain status tracking and case histories for each submitted request.
Operational scope covered public works and neighborhood services citywide, with the Improve Detroit app as the citizen-facing channel feeding the CivicPlus SeeClickFix 311 CRM intake stream. The deployment supported inbound channels from mobile and web, and provided dashboards and case lists for service crews and municipal administrators to manage workload and monitor open requests.
Governance centered on a city program launched in 2015 that expanded service categories and standardized workflows for request handling and follow up. The program resolved about 97 percent of nearly 190,000 resident-submitted requests, and the CivicPlus SeeClickFix 311 CRM supported improved responsiveness through automated acknowledgments and centralized case management.
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King County, WA | Government | 13000 | $5.4B | United States | CivicPlus | CivicPlus SeeClickFix 311 CRM | CRM | 2018 | n/a |
In 2018 King County Parks in Washington implemented CivicPlus SeeClickFix 311 CRM to enable residents and staff to report geolocated park safety and maintenance issues across 28,000 acres. The CivicPlus SeeClickFix 311 CRM centralized citizen reporting and case intake as a CRM for park operations, instrumenting geolocation and status tracking to improve dispatch efficiency and collaboration between field crews and administrative teams.
SeeClickFix was active during the January 2019 storms and helped staff quickly identify and clear fallen trees and debris, demonstrating the application’s operational role in incident response across park sites. The implementation provided data visibility used for budgeting and resource allocation and supported coordinated dispatch workflows and case management between residents, park maintenance crews, and operations leadership.
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