List of CM Mobile Service Cloud Customers
CM.com
Konijnenberg 30,
Breda, 4825 BD,
Netherlands
Breda, 4825 BD,
Netherlands
31 76 572 7000
Professional Services
930
$300M
Since 2010, our global team of researchers has been studying CM Mobile Service Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CM Mobile Service Cloud for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CM Mobile Service Cloud for Customer Support include: Scapino, a Netherlands based Distribution organisation with 3500 employees and revenues of $850.0 million, Built In Services, a Netherlands based Automotive organisation with 4 employees and revenues of $711.0 million, Revolution Beauty, a United Kingdom based Retail organisation with 335 employees and revenues of $200.0 million, Lasaulec, a Netherlands based Distribution organisation with 791 employees and revenues of $200.0 million, MS Mode Netherlands, a Netherlands based Retail organisation with 2300 employees and revenues of $133.0 million and many others.
Contact us if you need a completed and verified list of companies using CM Mobile Service Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CM Mobile Service Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aew Paddock Motors | Automotive | 43 | $23M | United Kingdom | CM.com | CM Mobile Service Cloud | Customer Support | 2022 | n/a |
In 2022, Aew Paddock Motors deployed CM Mobile Service Cloud as its Customer Support application on the company website. The implementation surfaces CM Mobile Service Cloud through a web-embedded interface on paddockspares.com to capture online customer inquiries and support sessions directly from the storefront. This deployment is sized for a 43-employee automotive parts retailer and targets customer service and order support workflows across the business.
Configuration centers on storefront messaging and an agent-facing console to manage real-time conversations and asynchronous support tickets, leveraging standard Customer Support capabilities such as conversation history, session routing, and query tagging for order related inquiries. Governance and operational ownership are retained internally within the support function, with configuration changes applied via the vendor management console and web integration updates, enabling Aew Paddock Motors CM Mobile Service Cloud to serve as the primary Customer Support platform for online customer engagement.
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AT | Retail | 200 | $30M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2013 | n/a |
In 2013, AT implemented CM Mobile Service Cloud on their website. The CM Mobile Service Cloud is a Customer Support application embedded as a cloud-hosted service to handle front-line customer interactions for the Netherlands-based retail site, providing web and mobile engagement directly on the ecommerce storefront. The deployment emphasizes channel capture from the website into a vendor-managed service layer, keeping front-end engagement points lightweight and web-native.
Functional capabilities deployed align with standard Customer Support workflows, including a web chat widget and mobile messaging, session-level case capture, and routing into agent queues for follow up. The implementation centralized customer service processes for ecommerce and store support teams, providing agents with a single interface for website-originated inquiries and persistent customer context across sessions. Governance focused on operational ownership by the retail customer service function and configuration controls for channel routing, response templates, and agent workflow rules to support retail commerce support operations.
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Beauty Plaza | Retail | 130 | $9M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2021 | n/a |
In 2021, Beauty Plaza deployed CM Mobile Service Cloud on its website to centralize customer inquiries for its retail operations in the Netherlands. The CM Mobile Service Cloud Customer Support implementation is scoped to online customer service and e-commerce touchpoints, supporting front-line agents and the customer support function across the organization, with the application embedded in the website to capture web and mobile messaging interactions.
Configuration focused on customer support workflows common to the Customer Support category, including a unified inbox for inbound web messages, automated routing and agent assignment, session-based chat handling, and knowledge base assisted responses to streamline agent interactions. Operational coverage targeted Beauty Plaza's customer service and e-commerce teams, with administrative configuration, agent role mapping, and a staged site rollout to align governance to ticket routing and agent workflow rules, all managed internally by Beauty Plaza staff.
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Bieze | Distribution | 52 | $5M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2021 | n/a |
In 2021 Bieze implemented CM Mobile Service Cloud to add customer-facing support capability on its corporate website. Bieze is a Netherlands based distribution company with approximately 52 employees and 5,000,000 in revenue, and the CM Mobile Service Cloud deployment is explicitly tied to customer support use cases on the public site.
The CM Mobile Service Cloud implementation was configured to deliver Customer Support functions typical of the category, including omnichannel messaging, conversational service flows, and case handling workflows. CM Mobile Service Cloud was used to surface mobile-first support interactions and to capture inbound customer requests into structured support processes.
Deployment architecture centers on a cloud hosted Customer Support application embedded in the company website as the customer access channel. Operational ownership sits with Bieze customer service and order support functions, with the application serving as the primary web channel for inbound support, customer messaging, and asynchronous case creation across the Netherlands.
Governance focused on aligning web channel interactions to existing support workflows, establishing agent handling and escalation steps, and provisioning access for customer service staff. Rollout emphasized embedding CM Mobile Service Cloud into ongoing support operations and training frontline staff to manage conversational sessions and case lifecycle within the CM Mobile Service Cloud environment.
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Built In Services | Automotive | 4 | $711M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2021 | n/a |
In 2021, Built In Services implemented CM Mobile Service Cloud for Customer Support on the autotaalglas.nl website. The deployment embeds CM Mobile Service Cloud into website customer touchpoints to provide web embedded support, mobile messaging and web chat capabilities, while the CM Mobile Service Cloud agent side console is used to manage conversations and ticket workflows. The implementation is delivered as a cloud service integration on the public website rather than an on premises contact platform, focusing configuration on session management and conversational routing.
Operational coverage is oriented to online customer service for the Netherlands market and the client facing service teams supporting automotive glass customers. Configuration emphasized Customer Support functions such as conversational routing, session escalation, message persistence and agent queueing to align web interactions with agent workflows. Governance was implemented through product configuration and workflow rules inside CM Mobile Service Cloud to control routing, escalation and message handling across website channels.
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Banking and Financial Services | 25 | $2M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2014 | n/a |
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Retail | 450 | $47M | Netherlands | CM.com | CM Mobile Service Cloud | Customer Support | 2021 | n/a |
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Retail | 13 | $2M | United States | CM.com | CM Mobile Service Cloud | Customer Support | 2021 | n/a |
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Consumer Packaged Goods | 110 | $30M | United States | CM.com | CM Mobile Service Cloud | Customer Support | 2017 | n/a |
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Non Profit | 7745 | $93M | Kuwait | CM.com | CM Mobile Service Cloud | Customer Support | 2025 | n/a |
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Buyer Intent: Companies Evaluating CM Mobile Service Cloud
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD CM Mobile Service Cloud Coverage
CM Mobile Service Cloud is a Customer Support solution from CM.com.
Companies worldwide use CM Mobile Service Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as Scapino, Built In Services, Revolution Beauty, Lasaulec and MS Mode Netherlands are recorded users of
CM Mobile Service Cloud for Customer Support.
Companies using CM Mobile Service Cloud are most concentrated in Distribution, Automotive and Retail, with adoption spanning over 21 industries.
Companies using CM Mobile Service Cloud are most concentrated in Netherlands and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CM Mobile Service Cloud across Americas, EMEA, and APAC.
Companies using CM Mobile Service Cloud range from small businesses with 0-100 employees - 45.45%, to mid-sized firms with 101-1,000 employees - 49.09%, large organizations with 1,001-10,000 employees - 5.45%, and global enterprises with 10,000+ employees - 0%.
Customers of CM Mobile Service Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CM Mobile Service Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Support.