List of Communi5 Call Center Customers
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Since 2010, our global team of researchers has been studying Communi5 Call Center customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Communi5 Call Center for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Communi5 Call Center for Call Center include: Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, ecotel communication, a Germany based Communications organisation with 277 employees and revenues of $118.0 million, tomedo, a Germany based Healthcare organisation with 500 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using Communi5 Call Center, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Communi5 Call Center customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ecotel communication | Communications | 277 | $118M | Germany | Communi5 | Communi5 Call Center | Call Center | 2021 | n/a |
In 2021, ecotel communication deployed Communi5 Call Center, a Call Center application, as the OEM platform underpinning its cloud.phone offering for German business customers. The Communi5 Call Center implementation is embedded in ecotel's cloud.phone product to deliver Cloud PBX and enhanced telephony features, with architecture designed for rapid provisioning and geo redundant operation across ecotel service nodes.
The deployment leverages core Communi5 Call Center capabilities such as automatic call distribution and queueing alongside Cloud PBX telephony functions to support contact management and operator workflows. Configuration work emphasized provisioning automation and contact routing logic typical of Call Center solutions, enabling ecotel to expose telephony and queuing functionality through its cloud.phone service catalog to business customers.
Operational integration includes inferred Microsoft Teams connectivity and contact management workflows to extend enterprise telephony into unified communications scenarios, aligning the Communi5 Call Center application with customer service and enterprise communications functions. Governance and service operations were centralized within ecotel's cloud.phone product team, which manages lifecycle provisioning and geo redundant failover for the Communi5 Call Center platform.
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Orange France | Communications | 137000 | $51.2B | France | Communi5 | Communi5 Call Center | Call Center | 2023 | n/a |
In 2023, Orange France announced a strategic partnership with Communi5 to deliver Communi5 UCaaS including Communi5 Call Center, extending Call Center services to SMB business customers across the Middle East and Africa. The engagement prioritizes regionally-hosted private-cloud deployments to meet local data residency requirements, and deployments were reported in three countries as part of Orange business customer offerings aimed at improving customer service and unified communications experiences.
Communi5 Call Center implementations center on core Call Center capabilities typical of carrier-hosted UCaaS, including automatic call distribution, interactive voice response, agent desktop and omnichannel queuing, together with unified voice and presence functions from Communi5 UCaaS. Operational scope is focused on Orange business customers in the MEA region, and governance emphasizes regional hosting, configuration and service operations aligned to local compliance and telecom operator provisioning practices during rollout and ongoing support.
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tomedo | Healthcare | 500 | $22M | Germany | Communi5 | Communi5 Call Center | Call Center | 2025 | n/a |
In 2025 tomedo integrated Communi5 Call Center to surface patient context at inbound call events for medical practices in Germany, using the Call Center capabilities to link voice interactions to patient records. The initiative targets reception and front-desk workflows across tomedo customers, centralizing incoming call handling and patient identification at the point of contact.
The deployment leverages Communi5 Call Center functionality to automatically display patient records when calls arrive, implementing screen pop behavior and CTI style linking between telephony events and the tomedo patient database. Configuration focused on inbound call routing, caller identification rules, and the real time display of patient context to receptionists, preserving the tomedo record view as the primary patient interface.
Integration work connected Communi5 UC and call control events to tomedo patient records so that telephone metadata triggers patient lookup, the integration surfaces patient demographics and appointment context to reception staff. Operational coverage is described for medical practices in Germany, with the impacted business functions including patient intake, appointment management, and front-desk patient service.
Governance and workflow changes centered on shifting manual lookup tasks out of reception workflows and into system driven screen-pop processes, standardizing call handling procedures and receptionist response sequences. The integration is reported to improve front-desk efficiency and patient service, and the relationship is captured as tomedo Communi5 Call Center Call Center patient service integration.
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