List of ConcentrixCX Customers
Concentrix
39899 Balentine Drive Suite 235,
Newark, 94560, CA,
United States
Newark, 94560, CA,
United States
1 800-747-0583
Professional Services
455000
$9.8B
Since 2010, our global team of researchers has been studying ConcentrixCX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ConcentrixCX for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ConcentrixCX for Customer Experience include: WM, a United States based Professional Services organisation with 49500 employees and revenues of $19.70 billion, Ford Motor Company, a United States based Automotive organisation with 175000 employees and revenues of $18.73 billion, Fifth Third Bank, a United States based Banking and Financial Services organisation with 18676 employees and revenues of $8.25 billion, Sutherland, a United States based Professional Services organisation with 40000 employees and revenues of $7.50 billion, IKEA UK, a United Kingdom based Retail organisation with 11000 employees and revenues of $2.60 billion and many others.
Contact us if you need a completed and verified list of companies using ConcentrixCX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ConcentrixCX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barium Springs- Children's Hope Alliance | Non Profit | 200 | $22M | United States | Concentrix | ConcentrixCX | Customer Experience | 2016 | n/a |
In 2016, Barium Springs- Children's Hope Alliance deployed ConcentrixCX as a Customer Experience application to standardize clinical documentation and streamline communications with juvenile justice stakeholders. The rollout focused on the behavioral health program delivering individual, family, and group therapy to court mandated adolescents adjudicated for sexualized behaviors, and on case management workflows that handle assessments, referrals, and supervision for QMHPs.
ConcentrixCX was configured to capture assessments and diagnosis, create and maintain personalized care plans, PCPs, and to author therapy session notes used for clinical records and court communications. The implementation included structured templates for intake assessments, PCP creation, session progress notes, and referral tracking to higher levels of care, aligning the application with clinician workflows and documentation standards.
Operational coverage encompassed clinical therapists, case managers, supervisors, and staff who attend DJJ and JCPC meetings and communicate with juvenile justice court counselors, embedding ConcentrixCX into meeting preparation and ongoing case communications. Governance centered on clinician documentation standards, supervision approval workflows, and role based access controls for sensitive juvenile justice records, with ConcentrixCX serving as the primary Customer Experience platform for referrals, care planning, and meeting driven case updates.
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Fastly | Communications | 1100 | $544M | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a |
In 2019, Fastly implemented ConcentrixCX for Customer Experience. Prior to working with Concentrix, Fastly operated a do-it-yourself voice-of-customer software platform and faced common B2B program challenges around feedback consolidation and actioning.
The ConcentrixCX deployment centralized voice-of-customer intake and configured program-level capabilities consistent with Customer Experience platforms, including survey orchestration, structured feedback collection, analytics and reporting, and closed-loop case workflows to route issues into customer success and support processes. Governance and process changes focused on standardizing routing rules, defining feedback-to-action handoffs, and instituting cross-functional review cadences so ConcentrixCX signals could be operationalized by product, support, and account management teams.
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Fifth Third Bank | Banking and Financial Services | 18676 | $8.3B | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a |
In 2019, Fifth Third Bank implemented ConcentrixCX to modernize its business Voice of the Customer program. ConcentrixCX is the bank’s Customer Experience platform, providing real-time feedback delivery and analytic capabilities to support business banking decision making.
The implementation established a measurement ecosystem and redesigned survey instruments, cutting relationship survey length roughly in half and applying shorter transactional surveys consistent with Voice of the Customer best practices. Configuration work included survey invitation management and business rules to minimize over-surveying, program prioritization logic to determine which survey a customer should receive, resting period windows to prevent repeat solicitation, and quota strategies to ensure representative segment coverage.
Operational coverage focused on business banking and expanded customer segmentation to include lower revenue customers with high propensity to grow, revealing lower satisfaction in that cohort. ConcentrixCX provided immediate access to feedback for stakeholders, supported close the loop workflows, coaching for relationship managers, and crowdsourced improvement ideas, while a bench of Concentrix analysts and statisticians produced targeted recommendations and analytical support.
Governance and monitoring processes were formalized to track invitation delivery success and rule performance, enabling ongoing oversight and rapid issue remediation. Within nine months the program delivered tangible outcomes, including a 25% reduction in problem incidence for targeted low revenue customers with high propensity to grow.
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Ford Motor Company | Automotive | 175000 | $18.7B | United States | Concentrix | ConcentrixCX | Customer Experience | 2019 | n/a |
In 2019, Ford Motor Company deployed ConcentrixCX to support forecasting and segmentation workflows within its Customer Experience function for the Middle East and Africa Industry IMG. The ConcentrixCX deployment centralized data ingestion and analytics to enable forecast share analysis for current and future years across IMG segment planning.
The implementation configured ConcentrixCX to consume and operationalize Industrial Planning Volume IPV inputs, competitive intelligence, market intelligence, economic indicators, industry trends, government regulatory factors including compliance, infrastructure development signals, demographics, and consumer purchasing trends. ConcentrixCX was used to prepare the Segment Trend Monitor STM, leveraging Ford cycle plan inputs, GCID inputs, and external IHS forecasts to produce the primary competitive cycle plans for current and future vehicles.
Integrations and data sources were explicit components of the solution, Concentrix data MINACS served as the major source for industry actuals and historical performance, derived from regional providers such as MEAC for the Middle East, AMIC for Egypt, NAAMSA for Southern Africa, JATO for Israel, ACETRO for Angola, AIVAM for Morocco, and CFAO for Zambia and Malawi. The implementation supported participation in monthly Industry Consensus meetings and operational alignment with the Corporate Economics team CESI for regular IPV updates, enabling synchronized inputs into market and segment forecasts.
Governance was embedded in recurring review processes, including segmentation forecast reviews with markets and IMG leadership, evaluation of the feasibility of creating or merging segments, and assessment and revision of segment guidelines and vehicle binning as required. The operational cadence and decision gates routed STM outputs and IPV changes into market-level planning and competitive cycle plans to maintain alignment with IMG leadership.
ConcentrixCX, using MINACS as the principal source for historical and current performances, became the foundational data and forecasting engine for segment monitoring and cycle planning across the Middle East and Africa IMG. The system emphasized structured segment governance, regularized inputs from CESI and external forecasts, and iterative vehicle binning and segment guideline updates tied to monthly consensus workflows.
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IKEA UK | Retail | 11000 | $2.6B | United Kingdom | Concentrix | ConcentrixCX | Customer Experience | 2020 | n/a |
In 2020, IKEA UK implemented ConcentrixCX as its Customer Experience platform to centralize front-line customer service and support order management workflows. The deployment provisioned ConcentrixCX for Concentrix-delivered contact center operations in the United Kingdom, emphasizing remote agent access and agent-facing tooling for omnichannel customer contacts. ConcentrixCX was positioned to serve IKEA UK customer service and order resolution business functions across phone, written communication, and other contact channels.
Configuration of ConcentrixCX emphasized case intake, omnichannel routing, and agent desktop capabilities that supported first contact resolution and adherence to agreed service levels and targets. Functional capabilities implemented included scripted questioning and listening workflows, order management support training for agents, and knowledge-enabled case handling to accelerate accurate resolutions at the first point of contact. Workforce-facing features for performance monitoring and target tracking were applied to govern agent objectives.
Operational coverage centered on Customer Resolutions Generalist teams handling all forms of customer contact in the United Kingdom and remote work contexts, with ConcentrixCX driving standardized resolution processes and escalation paths. Governance aligned agent accountability to service level agreements, targets, and objectives, while process controls reflected order management procedures taught during agent training. The implementation reinforced role-level responsibilities for timely and accurate problem resolution within the established customer service framework.
Agent-level outcomes recorded in operational notes included recognition for exceptional customer handling and the ability to achieve and exceed set targets, and agents were explicitly trained in order management as part of ConcentrixCX operations. ConcentrixCX remained the operational platform named by IKEA UK for Customer Experience support, and its configuration focused on case management, omnichannel contact orchestration, and agent workflow enforcement.
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Professional Services | 40000 | $7.5B | United States | Concentrix | ConcentrixCX | Customer Experience | 2015 | n/a |
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Education | 1500 | $200M | New Zealand | Concentrix | ConcentrixCX | Customer Experience | 2014 | n/a |
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Automotive | 1700 | $148M | United Kingdom | Concentrix | ConcentrixCX | Customer Experience | 2017 | n/a |
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Professional Services | 49500 | $19.7B | United States | Concentrix | ConcentrixCX | Customer Experience | 2021 | n/a |
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Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating ConcentrixCX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ConcentrixCX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ConcentrixCX for Customer Experience include:
- Neopole, a France based Construction and Real Estate organization with 10 Employees
- Parloa, a Germany based Professional Services company with 300 Employees
- City of Fort Collins, a United States based Government organization with 1400 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ConcentrixCX Coverage
ConcentrixCX is a Customer Experience solution from Concentrix.
Companies worldwide use ConcentrixCX, from small firms to large enterprises across 21+ industries.
Organizations such as WM, Ford Motor Company, Fifth Third Bank, Sutherland and IKEA UK are recorded users of
ConcentrixCX for Customer Experience.
Companies using ConcentrixCX are most concentrated in Professional Services, Automotive and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using ConcentrixCX are most concentrated in United States and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ConcentrixCX across Americas, EMEA, and APAC.
Companies using ConcentrixCX range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 11.11%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 55.56%.
Customers of ConcentrixCX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ConcentrixCX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.