List of Courier Customers
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United States
Since 2010, our global team of researchers has been studying Courier customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Courier for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Courier for API Management include: New Relic, a United States based Professional Services organisation with 2663 employees and revenues of $926.0 million, Lattice, a United States based Professional Services organisation with 700 employees and revenues of $85.0 million, LaunchDarkly, a United States based Professional Services organisation with 600 employees and revenues of $65.0 million and many others.
Contact us if you need a completed and verified list of companies using Courier, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Lattice | Professional Services | 700 | $85M | United States | Courier | Courier | API Management | 2021 | n/a |
In 2021, Lattice implemented Courier to centralize notification workflows and streamline message delivery. Courier is used as an API Management layer for product- and employee-facing notifications across channels in the United States, aligning the application with both product and HR communication needs.
Lattice is listed as a Courier customer and likely uses Courier to handle multi-channel notification delivery and centralized notification routing, reducing engineering effort for notification workflows. Functional capabilities inferred from the vendor customer list include developer-facing APIs for message orchestration, template-driven message composition, and channel-agnostic routing to support rapid rollout of new message types.
Operational coverage is focused on product and employee communications within the United States, reflecting use by product teams and HR or people operations. No specific integration partners or upstream systems are disclosed for Lattice, however the implementation pattern centers on embedding Courier APIs into application event flows and employee notification processes to decouple message logic from core product code.
Governance and workflow changes emphasize centralized routing and developer ownership of notification templates and message types, which aligns with reported outcomes for Courier customers such as faster time-to-market for new message types and simplified notification governance. These customer-reported outcomes support the interpretation that Courier functions as Lattice's API Management solution for notifications, reducing bespoke engineering work for each channel.
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LaunchDarkly | Professional Services | 600 | $65M | United States | Courier | Courier | API Management | 2021 | n/a |
In 2021, LaunchDarkly implemented Courier to power approval workflows and in-app notifications for its feature-management product in the United States. The deployment uses Courier as an API Management layer to deliver notification orchestration for engineering and product teams, aligning the application Courier with engineering and product notification use cases.
The implementation was delivered via Courier's API and Courier Studio, using API calls and Studio message templates to orchestrate approval state transitions, generate in-app messages, and manage routing and content templates. Functional capabilities implemented include approval workflows and in-app notifications, with configuration focused on message composition, delivery rules, and template-driven rendering for cross-channel output.
Operational coverage centers on LaunchDarkly engineering and product teams supporting the feature-management product, with the Courier integration embedded into developer-facing workflows to surface approvals and contextual in-app messages. The rollout in the United States supports notification orchestration across channels, enabling richer cross-channel notifications while remaining scoped to engineering and product notification use cases.
Governance and workflow changes concentrated on centralizing notification orchestration through Courier Studio and the Courier API, standardizing approval workflow behavior and message templates used by product releases. Reported outcomes include improving developer velocity and enabling richer cross-channel notifications as described by LaunchDarkly engineers, with Courier serving as the centralized API Management component for those notification functions.
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New Relic | Professional Services | 2663 | $926M | United States | Courier | Courier | API Management | 2021 | n/a |
In 2021, New Relic integrated Courier as an API Management implementation to capture notification observability and delivery metrics. The integration routed Courier telemetry into New Relic monitoring dashboards in the United States, aligning notification delivery signals with application performance monitoring.
Implementation centered on Courier's New Relic observability integration, ingesting delivery metrics, failure events, and engagement signals into New Relic dashboards. Configuration work focused on mapping Courier metrics to New Relic entities and dashboard visualizations so delivery status and message-level telemetry appear alongside application metrics. The setup preserved message delivery outcomes and failure signals within the existing monitoring topology.
Operational scope covered US-based teams who use New Relic dashboards to monitor message delivery, failures, and engagement alongside application health. Governance emphasized centralized observability views for operations and engineering to correlate notifications with service performance and incident response workflows. The Courier integration into New Relic improved operational visibility for notification delivery by surfacing message delivery and failure telemetry within the same monitoring fabric.
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