List of CSG Kitewheel Customers
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Since 2010, our global team of researchers has been studying CSG Kitewheel customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CSG Kitewheel for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CSG Kitewheel for Customer Experience include: JPMorgan Chase, a United States based Banking and Financial Services organisation with 317233 employees and revenues of $180.60 billion, Walgreens, a United States based Retail organisation with 206000 employees and revenues of $139.08 billion, Philips Morris International, a United States based Consumer Packaged Goods organisation with 83100 employees and revenues of $37.90 billion, North Texas Tollway Authority, a United States based Government organisation with 860 employees and revenues of $996.0 million and many others.
Contact us if you need a completed and verified list of companies using CSG Kitewheel, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CSG Kitewheel customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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JPMorgan Chase | Banking and Financial Services | 317233 | $180.6B | United States | CSG Systems | CSG Kitewheel | Customer Experience | 2024 | n/a |
In 2024, JPMorgan Chase expanded deployment of CSG Kitewheel as part of an expanded CSG Xponent engagement to improve cardholder fraud-alert notifications and reduce contact-center calls in the United States. The deployment uses CSG Kitewheel within the Customer Experience category to provide journey orchestration and real-time decisioning for fraud-alert workflows, linking event detection to notification actions and routing logic. This deployment is centered on card services and contact-center operations, using orchestration to streamline notification timing and channel selection for cardholders.
CSG Kitewheel implementation likely leverages journey-orchestration and decisioning capabilities embedded in CSG Xponent, configuring event-driven orchestration, segmentation, and decision rules to minimize unnecessary inbound contacts. Operational scope emphasized cardholder notification workflows and contact-center deflection in the United States, with configuration focused on real-time decisioning, personalized notification sequencing, and orchestration of follow-up actions. The engagement reflects an application of Customer Experience tooling to operationalize fraud-alert notifications and reduce costly contact-center volume.
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North Texas Tollway Authority | Government | 860 | $996M | United States | CSG Systems | CSG Kitewheel | Customer Experience | 2025 | n/a |
In 2025, North Texas Tollway Authority selected CSG to provision CSG Kitewheel as a Customer Experience platform to streamline communications with drivers on toll roads in the United States. The engagement is positioned to deliver data driven customer experience capabilities focused on driver notifications and tolling communications, aligning NTTA business functions such as customer service, operations, and account billing. CSG Kitewheel deployment uses CSG's Xponent data driven CX suite following the Kitewheel acquisition, with inferred functional modules including journey orchestration, event triggered notifications, campaign management, and data orchestration to unify driver touchpoints. Configuration work emphasizes orchestration rules, event triggers tied to tolling events, and personalization workflows that are typical of the Customer Experience category. Operational scope covers NTTA customer facing communications across tolling operations and customer service channels, with implementation governance concentrating on orchestration policy definition, message template management, and data ingestion pipelines. Source material indicates the primary implementation signal is orchestration of driver notification workflows to improve tolling communications, integration specifics with NTTA backend systems were not disclosed.
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Philips Morris International | Consumer Packaged Goods | 83100 | $37.9B | United States | CSG Systems | CSG Kitewheel | Customer Experience | 2019 | Superdrive |
In 2019, Philips Morris International deployed CSG Kitewheel to orchestrate IQOS customer onboarding and engagement in Japan, using the Customer Experience application to centralize journey orchestration for the product. The implementation was focused on regional customer journeys for IQOS and positioned CSG Kitewheel as the orchestration layer for onboarding and ongoing engagement flows.
The implementation configured orchestration rules, channel aware decisioning, and suppression capabilities inside CSG Kitewheel to reduce communication fatigue and improve onboarding effectiveness. Configuration emphasized decision logic for channel selection, suppression windows, and staged onboarding sequences consistent with Customer Experience orchestration best practices.
The deployment integrated natively with email and LINE channels and runs as a local Kitewheel instance in Japan, delivered by Superdrive Japan. Operational coverage included IQOS customer touchpoints across Japan and the instance drove approximately 14 million orchestrated interactions weekly, establishing high throughput regional orchestration.
Delivery and governance were managed by Superdrive Japan, which provisioned the local CSG Kitewheel instance and operationalized orchestration workflows for marketing and customer engagement teams. The program supported a measurable increase in market share for the IQOS product in Japan and explicitly targeted reduced customer fatigue and improved onboarding outcomes.
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Retail | 206000 | $139.1B | United States | CSG Systems | CSG Kitewheel | Customer Experience | 2024 | n/a |
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