List of CTM Lightning Customers
Etm Travel
307 Queen Street Level 24,
Brisbane, 4000, QLD,
Australia
Brisbane, 4000, QLD,
Australia
61 7 3211-2400
Professional Services
3206
$417M
Since 2010, our global team of researchers has been studying CTM Lightning customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CTM Lightning for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CTM Lightning for Reservation and Booking Management include: Department of Health, Victoria, a Australia based Government organisation with 2290 employees and revenues of $18.31 billion, Department of Transport and Planning, a Australia based Government organisation with 4761 employees and revenues of $6.37 billion, Cotton On Clothing, a Australia based Retail organisation with 22000 employees and revenues of $1.47 billion, Department of Justice of Western Australia, a Australia based Government organisation with 7120 employees and revenues of $1.44 billion, Queensland University of Technology, a Australia based Education organisation with 4605 employees and revenues of $871.0 million and many others.
Contact us if you need a completed and verified list of companies using CTM Lightning, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CTM Lightning customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cotton On Clothing | Retail | 22000 | $1.5B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
In 2016, Cotton On Clothing implemented CTM Lightning for Reservation and Booking Management. The implementation centralized online, phone, and direct request booking workflows for corporate travel, enabling complex itinerary design while enforcing contract policy compliance across corporate accounts.
CTM Lightning was configured to support itinerary creation and multi-leg routing, booking channel orchestration, policy compliance workflows, and management of relocation programs. Operationalization included training and cross-training of 10 to 15 CTM consultants, and ongoing collaboration with a Client Value Manager to prepare pitches and tenders for accounts.
The deployment impacted corporate travel procurement and HR relocation workflows, consolidating booking governance and contract controls for account management. Outcomes recorded during the engagement include achieving twice the set sales KPI in the first two years, increasing consultant bookings from 1M to 3M within 12 months, maintaining high client retention rates, and expanding the account to include a large number of relocation programs.
|
 |
Department of Health, Victoria | Government | 2290 | $18.3B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
In 2016, the Department of Health, Victoria began using CTM Lightning under the Victorian government travel management services contract. The CTM Lightning deployment is classified in the Reservation and Booking Management category and sits beneath contract SS-01-2016, a mandatory sole supplier arrangement led by the Department of Government Services.
The CTM Lightning implementation delivers core Reservation and Booking Management capabilities, including an online booking portal for registered government travel bookers, end-to-end travel booking services, account management, and reporting dashboards. Functional modules implemented cover discounted airfares, hotel and car rental price management, group travel coordination, duty of care support, and emergency travel coordination.
Operational scope is statewide for registered Victorian Government travel bookers, with the contract explicitly defining start date 1 September 2016 and end date 28 February 2025. Governance is contract driven under SS-01-2016 and usage is mandatory for covered agencies, with designated after-hours emergency travel services available via toll-free and international numbers and a specified business hours contact line.
The configuration emphasizes 24/7 assistance, an online booking tool with reporting dashboards, a range of payment options including trading account capability, and low transaction fees. CTM Lightning provides duty of care and group travel support as part of the agreed service scope, and the arrangement includes specified escalation and after-hours processes for emergency travel.
|
 |
Department of Justice of Western Australia | Government | 7120 | $1.4B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2019 | n/a |
In 2019 the Department of Justice of Western Australia deployed CTM Lightning as its CTM online booking tool for Reservation and Booking Management to support agency travel procurement under the Travel Management Services Common Use Arrangement TMS2017. CTM Lightning was implemented to provide agency staff and authorised travel arrangers with an online booking tool that enforces the Best Fare of the Day principle for domestic air travel, and to centralise booking workflows for VIPs, groups and travellers with special needs including prisoners and security classified travellers.
CTM Lightning was configured as a core Reservation and Booking Management capability with functional modules for air itinerary construction, accommodation and car hire bundling, ticket credits visibility, group booking workflows and an interactive chatbot option called SCOUT for assisted handling. The implementation was linked to CTM’s SMART Portal capabilities including SMART Fare-Forecaster, SMART Tickets on Hold, SMART Traveller Tracker and SMART Alerts to surface fare forecasts, credit expiry information and travel notifications to agency administrators.
The solution integrated with marketplace channels and operational connectors explicitly referenced in the CUA, including Global Distribution System fare access, International SOS emergency assistance workflows for international travel, and government payment flows via Purchasing Card and NAB and ANZ Travel Account facilities for invoicing and reconciliation. Reporting and operational controls were delivered through CTM monthly and quarterly reports accessible to nominated agency contacts, enabling visibility of booking trends, credits on hold and Online Booking Tool usage.
Governance and rollout were aligned to Western Australian Procurement Rules under the CUA, with agency profile setup, CTM account management delivered training and VIP registration processes required for authorised travel arrangers and travellers. Operational rules enforced included adherence to the Guidelines for Official Air Travel, recording of contracts on agency contract registers where applicable, and a documented exemption process routed to Finance for mandatory CUA use exceptions, with ongoing contract communications managed through the Department of Finance circular process.
|
 |
Department of Planning, Lands and Heritage, WA | Government | 840 | $222M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2017 | n/a |
In 2017, the Department of Planning, Lands and Heritage, WA engaged Corporate Travel Management to provision CTM Lightning as its CTM proprietary booking tool within the Reservation and Booking Management category. CTM Lightning is delivered as one of CTM’s online booking tools and is accessible through CTM’s SMART Portal, serving the department’s official travel procurement and booking workflows for State agency travel.
The deployment of CTM Lightning implements core Reservation and Booking Management capabilities including access to full airline inventory via the Global Distribution System, Best Fare of the Day pricing rules, accommodation and car hire booking options, visibility of ticket credits, and online itinerary and invoice storage. CTM’s SMART Portal bundles supporting modules and capabilities such as SMART Fare-Forecaster, SMART Bed-Forecaster, SMART Hotel Reviews, SMART Tickets on Hold, SMART Traveller Tracker, SMART Alerts, SMART Threshold, and CTM Mobile to extend forecasting, tracking and reporting alongside the CTM Lightning booking flows.
Operational integration is explicit with government discounted airfare arrangements negotiated by CTM, and with motor vehicle rental arrangements available through the mandatory Motor Vehicle Rental CUA MVR2019 for car hire pricing. Payment and billing options are routed through Purchasing Card, NAB and ANZ Travel Account facilities, or CTM’s account facility, and CTM Lightning operations are exposed to agency finance via monthly and quarterly reporting available from CTM. The CTM portal also surfaces travel safety integrations such as International SOS guidance and RiskCover travel insurance information to support international itineraries and emergency assistance.
Governance and procurement controls are embedded in the CUA TMS2017 framework where CTM Lightning is the contracted service for domestic air travel that is mandatory state-wide for WA agencies, with other services non-mandatory under the same arrangement. Procurement rule exceptions, contract register requirements for contracts above prescribed thresholds, exemption requests to the Department of Finance, and the application of the General Conditions of Contract December 2016 govern use and compliance. Operational guidance included consultant assisted and online transaction fee schedules, OBT training availability, VIP service registration, and monthly reporting and ticket credit management to align booking behavior with agency travel policy.
|
 |
Department of Transport and Planning | Government | 4761 | $6.4B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
In 2016 the Department of Transport and Planning deployed CTM Lightning from Corporate Travel Management for Reservation and Booking Management to cover government business travel under a mandatory contract. The arrangement is a sole supplier contract referenced SS-01-2016, led by the Department of Government Services, with a start date of 1 September 2016 and an end date of 28 February 2025, and it establishes conditions of use that make the contract mandatory for covered agencies.
The implementation centers on CTM Lightning's online booking portal and reporting dashboards, configured to provide end-to-end travel management services. Functional capabilities implemented include travel booking workflows, discounted airfares, hotel and car rental rate management, account management, travel data reporting, duty of care support, and group and emergency travel support, with a range of payment options including a trading account and low transaction fee processing.
Operational coverage explicitly includes registered Victorian Government travel bookers who may arrange travel through the online booking tool, and dedicated emergency travel services. Emergency and after-hours access is provided via a toll-free Australian number 1800 836 000, an international contact at +61 3 8624 4500, and the afterhours email afterhours@travelctm.com, with after-hours availability on Saturday, Sunday, Australian National Public Holidays, and weekdays between 6pm and 8am, and a business hours line at 03 6215 8773 available Monday to Friday between 8am and 6pm.
Governance is driven by the mandatory contract model and the Department of Government Services as lead agency, which standardizes booking, reporting, and duty of care processes across covered agencies. Key benefits stated in the contract include 24/7 assistance with travel bookings, online booking and reporting capabilities, multiple payment options, low transaction fees, and competitive travel rates, all scoped under the Reservation and Booking Management application CTM Lightning.
|
 |
|
Government | 1798 | $254M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2019 | n/a |
|
|
|
|
Education | 4605 | $871M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2020 | n/a |
|
|
|
|
Government | 539 | $254M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2023 | n/a |
|
|
|
|
Education | 2957 | $502M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2023 | n/a |
|
Showing 1 to 9 of 9 entries
Buyer Intent: Companies Evaluating CTM Lightning
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating CTM Lightning. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD CTM Lightning Coverage
CTM Lightning is a Reservation and Booking Management solution from Corporate Travel Management.
Companies worldwide use CTM Lightning, from small firms to large enterprises across 21+ industries.
Organizations such as Department of Health, Victoria, Department of Transport and Planning, Cotton On Clothing, Department of Justice of Western Australia and Queensland University of Technology are recorded users of
CTM Lightning for Reservation and Booking Management.
Companies using CTM Lightning are most concentrated in Government, Retail and Education, with adoption spanning over 21 industries.
Companies using CTM Lightning are most concentrated in Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of CTM Lightning across Americas, EMEA, and APAC.
Companies using CTM Lightning range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 22.22%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 11.11%.
Customers of CTM Lightning include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified CTM Lightning customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Reservation and Booking Management.