List of CTM Lightning Customers
Brisbane, 4000, QLD,
Australia
Since 2010, our global team of researchers has been studying CTM Lightning customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased CTM Lightning for Reservation and Booking Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using CTM Lightning for Reservation and Booking Management include: Department of Health, Victoria, a Australia based Government organisation with 2290 employees and revenues of $18.31 billion, Department of Transport and Planning, a Australia based Government organisation with 4761 employees and revenues of $6.37 billion, Cotton On Clothing, a Australia based Retail organisation with 22000 employees and revenues of $1.47 billion, Department of Justice of Western Australia, a Australia based Government organisation with 7120 employees and revenues of $1.44 billion, Queensland University of Technology, a Australia based Education organisation with 4605 employees and revenues of $871.0 million and many others.
Contact us if you need a completed and verified list of companies using CTM Lightning, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The CTM Lightning customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cotton On Clothing | Retail | 22000 | $1.5B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
In 2016, Cotton On Clothing implemented CTM Lightning for Reservation and Booking Management. The implementation centralized online, phone, and direct request booking workflows for corporate travel, enabling complex itinerary design while enforcing contract policy compliance across corporate accounts.
CTM Lightning was configured to support itinerary creation and multi-leg routing, booking channel orchestration, policy compliance workflows, and management of relocation programs. Operationalization included training and cross-training of 10 to 15 CTM consultants, and ongoing collaboration with a Client Value Manager to prepare pitches and tenders for accounts.
The deployment impacted corporate travel procurement and HR relocation workflows, consolidating booking governance and contract controls for account management. Outcomes recorded during the engagement include achieving twice the set sales KPI in the first two years, increasing consultant bookings from 1M to 3M within 12 months, maintaining high client retention rates, and expanding the account to include a large number of relocation programs.
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Department of Health, Victoria | Government | 2290 | $18.3B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
In 2016, the Department of Health, Victoria began using CTM Lightning under the Victorian government travel management services contract. The CTM Lightning deployment is classified in the Reservation and Booking Management category and sits beneath contract SS-01-2016, a mandatory sole supplier arrangement led by the Department of Government Services.
The CTM Lightning implementation delivers core Reservation and Booking Management capabilities, including an online booking portal for registered government travel bookers, end-to-end travel booking services, account management, and reporting dashboards. Functional modules implemented cover discounted airfares, hotel and car rental price management, group travel coordination, duty of care support, and emergency travel coordination.
Operational scope is statewide for registered Victorian Government travel bookers, with the contract explicitly defining start date 1 September 2016 and end date 28 February 2025. Governance is contract driven under SS-01-2016 and usage is mandatory for covered agencies, with designated after-hours emergency travel services available via toll-free and international numbers and a specified business hours contact line.
The configuration emphasizes 24/7 assistance, an online booking tool with reporting dashboards, a range of payment options including trading account capability, and low transaction fees. CTM Lightning provides duty of care and group travel support as part of the agreed service scope, and the arrangement includes specified escalation and after-hours processes for emergency travel.
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Department of Justice of Western Australia | Government | 7120 | $1.4B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2019 | n/a |
In 2019 the Department of Justice of Western Australia deployed CTM Lightning as its CTM online booking tool for Reservation and Booking Management to support agency travel procurement under the Travel Management Services Common Use Arrangement TMS2017. CTM Lightning was implemented to provide agency staff and authorised travel arrangers with an online booking tool that enforces the Best Fare of the Day principle for domestic air travel, and to centralise booking workflows for VIPs, groups and travellers with special needs including prisoners and security classified travellers.
CTM Lightning was configured as a core Reservation and Booking Management capability with functional modules for air itinerary construction, accommodation and car hire bundling, ticket credits visibility, group booking workflows and an interactive chatbot option called SCOUT for assisted handling. The implementation was linked to CTM’s SMART Portal capabilities including SMART Fare-Forecaster, SMART Tickets on Hold, SMART Traveller Tracker and SMART Alerts to surface fare forecasts, credit expiry information and travel notifications to agency administrators.
The solution integrated with marketplace channels and operational connectors explicitly referenced in the CUA, including Global Distribution System fare access, International SOS emergency assistance workflows for international travel, and government payment flows via Purchasing Card and NAB and ANZ Travel Account facilities for invoicing and reconciliation. Reporting and operational controls were delivered through CTM monthly and quarterly reports accessible to nominated agency contacts, enabling visibility of booking trends, credits on hold and Online Booking Tool usage.
Governance and rollout were aligned to Western Australian Procurement Rules under the CUA, with agency profile setup, CTM account management delivered training and VIP registration processes required for authorised travel arrangers and travellers. Operational rules enforced included adherence to the Guidelines for Official Air Travel, recording of contracts on agency contract registers where applicable, and a documented exemption process routed to Finance for mandatory CUA use exceptions, with ongoing contract communications managed through the Department of Finance circular process.
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Government | 840 | $222M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2017 | n/a |
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Government | 4761 | $6.4B | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2016 | n/a |
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Government | 1798 | $254M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2019 | n/a |
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Education | 4605 | $871M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2020 | n/a |
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Government | 539 | $254M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2023 | n/a |
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Education | 2957 | $502M | Australia | Corporate Travel Management | CTM Lightning | Reservation and Booking Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating CTM Lightning
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