List of Deck Commerce Order Management Customers
Deck Commerce
1750 S Brentwood Blvd,
St Louis, 63144, MO,
United States
St Louis, 63144, MO,
United States
1 844-386-8777
Professional Services
50
$5M
Since 2010, our global team of researchers has been studying Deck Commerce Order Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deck Commerce Order Management for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deck Commerce Order Management for Order Management include: New Balance, a United States based Retail organisation with 8000 employees and revenues of $6.50 billion, Netgear, a United States based Communications organisation with 655 employees and revenues of $674.0 million, Build-A-Bear Workshop, a United States based Retail organisation with 5100 employees and revenues of $496.0 million, VOXX International, a United States based Manufacturing organisation with 911 employees and revenues of $468.0 million, Pharmaca, a United States based Healthcare organisation with 500 employees and revenues of $60.0 million and many others.
Contact us if you need a completed and verified list of companies using Deck Commerce Order Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deck Commerce Order Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Build-A-Bear Workshop | Retail | 5100 | $496M | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2017 | n/a |
In 2017, Build-A-Bear Workshop implemented Deck Commerce Order Management. The deployment was positioned as a distributed order management solution to streamline and optimize omnichannel retail operations and connect a new cloud-based eCommerce storefront with Build-A-Bear's existing back-end technology stack. The rollout supported Build-A-Bear's global retail footprint with approximately 400 stores including company-owned locations in the United States, Canada, Denmark, Ireland, Puerto Rico, the United Kingdom, and China, and franchise stores across Africa, Asia, Australia, Europe, Mexico and the Middle East.
Deck Commerce Order Management was configured to provide core distributed order management capabilities, supporting complex order workflows, order orchestration and fulfillment routing consistent with Order Management functional expectations. The implementation leveraged out of the box capabilities to support customer service workflows and omnichannel order handling across the online storefront and store-based touchpoints.
The deployment launched alongside a cloud-based eCommerce platform implemented by Lyons Consulting Group, and integrated explicitly with CyberSource for payments, Avalara for tax calculation, and ChannelAdvisor for channel and marketplace connectivity. These integrations unified online transactions with back-end order processing to enable the solution to orchestrate fulfillment and routing across digital and physical channels.
Operational governance emphasized a partnership approach with Deck Commerce and configuration-driven rollout to align IT, retail operations and guest services around standardized order workflows. Public statements from Build-A-Bear and Deck Commerce indicate the initiative was intended to help deliver outstanding customer service and to support new levels of service, productivity and efficiency.
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Chinese Laundry | Consumer Packaged Goods | 100 | $10M | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2017 | n/a |
In 2017, Chinese Laundry implemented Deck Commerce Order Management, an Order Management solution to automate order-processing workflows and provide a complete view of the entire order lifecycle to all employees. The program targeted reduced manual processing and alignment with a new ecommerce storefront built on Salesforce Commerce Cloud to streamline order capture and fulfillment coordination.
The implementation delivered core Order Management capabilities including automated order-processing workflows, centralized order lifecycle visibility, order orchestration across fulfillment steps, and exception handling with manual intervention queues for customer service and operations. Deck Commerce Order Management was configured to present a unified order record and status dashboard for customer service, operations, and merchandising, driving cross-team software adoption.
Integration work centered on a storefront integration with Salesforce Commerce Cloud (SFCC) to synchronize orders and status updates, enabling near real time order ingestion and downstream fulfillment processing. The integration linked the ecommerce checkout to order routing and processing within Deck Commerce Order Management, ensuring consistent order state between the storefront and internal teams.
Governance and rollout focused on onboarding customer service and operations teams and changing workflow to centralize order handling and automate routine tasks. Outcomes reported by Chinese Laundry include increased employee productivity, improved order visibility and software adoption across teams, implementation on time and under budget, a 50% decrease in order processing time, and 98% of orders automatically processed. Working with Deck has been great, the integration with Salesforce is strong and their customer support has been top notch, Jennifer Stanley Director of Ecommerce.
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Netgear | Communications | 655 | $674M | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2019 | n/a |
In 2019, Netgear implemented Deck Commerce Order Management to centralize order processing and omnichannel fulfillment. Deck Commerce Order Management was positioned as the core Order Management capability to automate inventory, transactions, fulfillment, and return workflows across the companys direct commerce operations.
The implementation emphasized functional modules for inventory orchestration, transaction processing, fulfillment orchestration, and returns management, aligning with standard Order Management workflows. Configuration work focused on automated order lifecycle handling, order routing rules, and centralized inventory visibility to support channel-agnostic fulfillment decisions and customer service order lookups.
Operational integrations were executed at a functional level, linking the Deck Commerce Order Management layer to ecommerce channels, warehouse and fulfillment endpoints, carrier fulfillment flows, and customer service order interfaces. The approach treated Deck Commerce Order Management as the orchestration hub for orders and inventory rather than a point solution, enabling consistent order state and fulfillment instructions across touchpoints.
Governance changes concentrated on centralized order orchestration and cross functional workflow ownership, bringing ecommerce, operations, and customer service into a unified order handling process. The implementation delivered the stated Deck Commerce benefits of automated inventory, transactions, fulfillment, and return workflows to support growth across channels and to curate more consistent customer experiences.
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New Balance | Retail | 8000 | $6.5B | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2020 | n/a |
In 2020, New Balance implemented Deck Commerce Order Management. The Deck Commerce Order Management application in the Order Management category was deployed to centralize omnichannel order processing and orchestration for New Balance's commerce operations.
The implementation centered on core order orchestration, inventory visibility and allocation, fulfillment routing including split shipments, returns and exchanges workflow, and unified order lifecycle and status management capabilities. Configuration work included business rules for routing by inventory location, channel-specific fulfillment logic, and real-time order state propagation to downstream systems and operational teams.
Integrations were executed using API-driven connectors consistent with Order Management deployments, linking New Balance's ecommerce storefronts, point of sale, warehouse and fulfillment nodes, and customer service order interfaces to create a single source of order truth. Operational coverage encompassed online and in-store order capture, store fulfillment workflows, returns processing, and customer service order inquiry handling, impacting commerce, supply chain, operations, and customer support functions.
Governance centralized order policy and fulfillment decisioning under commerce operations, with a phased channel rollout to align fulfillment workflows and returns handling across touchpoints. The vendor positions Deck Commerce Order Management to enable retailers to turn any customer into their best customer, which reflects the strategic intent behind New Balance's implementation.
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Pharmaca | Healthcare | 500 | $60M | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2018 | n/a |
In 2018, Pharmaca implemented Deck Commerce Order Management to extend order lifecycle controls and support the customer experience beyond the storefront. The Deck Commerce Order Management deployment targeted the wellness retailer's need to handle complex operations and to limit manual fulfillment processes, and the implementation was completed by in-house OMS specialists at Deck Commerce.
Configuration centered on automated rule engines and consumer-centric fulfillment capabilities. Implemented automation included timed processing retries, payment reverse authorization and re-authorization, and payment capture tied to shipment triggers, together with partial shipment handling and safety stock controls. The implementation also enabled buy now pay later flows and marketing and loyalty integrations as part of the order orchestration.
Operational scope covered the full order lifecycle from checkout orchestration through fulfillment and post-shipment settlement, integrating payment workflows and marketing and loyalty systems to maintain a unified customer experience. Functional modules implemented encompassed order routing, backorder management, payment authorization workflows, and consumer-facing partial shipment logic. These elements align with the Order Management category and standard order orchestration terminology.
Governance emphasized automated processing rules to reduce manual intervention and continual updates to the OMS tooling. Deck Commerce provisioned continual updates automatically deployed to Pharmaca's OMS to keep pace with evolving consumer trends, standardizing backorder handling and payment retry policies. Pharmaca gained confidence in having efficient and reliable technology to support the customer experience throughout the entire order lifecycle.
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Manufacturing | 911 | $468M | United States | Deck Commerce | Deck Commerce Order Management | Order Management | 2021 | n/a |
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Buyer Intent: Companies Evaluating Deck Commerce Order Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Deck Commerce Order Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Deck Commerce Order Management for Order Management include:
- King Rose Construction, a United States based Construction and Real Estate organization with 90 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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King Rose Construction | Construction and Real Estate | 90 | $9M | United States | 2025-04-02 |
FAQ - APPS RUN THE WORLD Deck Commerce Order Management Coverage
Deck Commerce Order Management is a Order Management solution from Deck Commerce.
Companies worldwide use Deck Commerce Order Management, from small firms to large enterprises across 21+ industries.
Organizations such as New Balance, Netgear, Build-A-Bear Workshop, VOXX International and Pharmaca are recorded users of
Deck Commerce Order Management for Order Management.
Companies using Deck Commerce Order Management are most concentrated in Retail, Communications and Manufacturing, with adoption spanning over 21 industries.
Companies using Deck Commerce Order Management are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Deck Commerce Order Management across Americas, EMEA, and APAC.
Companies using Deck Commerce Order Management range from small businesses with 0-100 employees - 16.67%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 33.33%, and global enterprises with 10,000+ employees - 0%.
Customers of Deck Commerce Order Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Deck Commerce Order Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.