List of Delighted Customers
Qualtrics
333 West River Park Drive,
Provo, 84604, UT,
United States
Provo, 84604, UT,
United States
1 385-585-4560
Professional Services
6000
$2.1B
Since 2010, our global team of researchers has been studying Delighted customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Delighted for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Delighted for Customer Experience include: Fox Sports, a United States based Media organisation with 3500 employees and revenues of $5.00 billion, APM Terminals, a Netherlands based Transportation organisation with 22000 employees and revenues of $4.13 billion, Fox Broadcasting Company, a United States based Media organisation with 3500 employees and revenues of $4.00 billion, Bachem Holding, a Switzerland based Life Sciences organisation with 1926 employees and revenues of $588.0 million, Figs, a United States based Retail organisation with 316 employees and revenues of $556.0 million and many others.
Contact us if you need a completed and verified list of companies using Delighted, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Delighted customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aafiya Medical Billing Services | Healthcare | 75 | $8M | United Arab Emirates | Qualtrics | Delighted | Customer Experience | 2021 | n/a |
In 2021, Aafiya Medical Billing Services implemented Delighted on their website to instrument client-facing feedback collection, deploying the Delighted application as part of its Customer Experience tooling. The implementation focuses on direct web-based survey capture embedded within patient and client billing touchpoints to collect post-interaction feedback related to invoicing and account inquiries.
Configuration centered on Delighted’s web embed and survey delivery capabilities, with forms and question flows aligned to billing and client services use cases. Functional capabilities implemented include survey capture, response collection, basic reporting, and routing workflows for follow-up, configured to surface feedback to billing operations and client support staff.
The deployment is a cloud-hosted SaaS integration with the company website, providing operational coverage across Aafiya’s billing and client services teams in the United Arab Emirates. Data collection is scoped to customer interactions on the public site and client portals, enabling centralized feedback visibility for teams responsible for revenue cycle and customer communications.
Governance was structured around operational ownership by billing and client services leadership, with rollout executed through staged website embeds and configuration handoffs to internal administrators. Processes were adjusted to route incoming feedback into existing customer support workflows and to ensure survey configurations and response handling were maintained by internal administrators responsible for patient billing operations.
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Activityhero | Leisure and Hospitality | 14 | $2M | United States | Qualtrics | Delighted | Customer Experience | 2019 | n/a |
In 2019, Activityhero implemented Delighted on their website. Delighted serves as a Customer Experience application for site-embedded feedback collection and is the primary tool for lightweight NPS and CSAT solicitation across online interactions.
Deployment is implemented as a web-embedded survey widget using Delighted, consistent with small company architecture and minimal on-premise infrastructure. Functional capabilities in use include templated survey flows, automated distribution and collection, and dashboarded feedback for operational review. Operational scope covers site visitors and registered customers, with feedback surfaced to customer support and marketing teams and routed through Delighted dashboards and email notifications as part of standard feedback governance and follow-up processes.
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APM Terminals | Transportation | 22000 | $4.1B | Netherlands | Qualtrics | Delighted | Customer Experience | 2018 | n/a |
In 2018 APM Terminals deployed Delighted on its public website to capture customer feedback as part of its Customer Experience tooling. APM Terminals implemented Delighted to instrument web-based feedback collection, positioning the Delighted application to support customer experience and digital engagement functions across external customer touchpoints.
The implementation uses site-embedded survey instrumentation and short-form feedback workflows typical of the Customer Experience category, including NPS and CSAT style survey flows and a lightweight web snippet to trigger surveys on key pages. Operational coverage centers on customer experience and digital channels teams, with configuration focused on survey cadence, audience triggering on the corporate website, and dashboarding for centralized monitoring. Governance appears organized around CX analytics and digital experience operations, aligning feedback capture with customer service and digital channel processes rather than backend integrations.
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AXS | Professional Services | 450 | $65M | United States | Qualtrics | Delighted | Customer Experience | 2018 | n/a |
In 2018, AXS implemented Delighted on its website to capture direct customer feedback from web visitors and purchasers. The Delighted deployment functions as a Customer Experience application for continuous voice of customer capture and short-form survey instrumentation.
The implementation leverages Delighted survey and feedback management capabilities to collect quantitative sentiment metrics and open-text feedback, using lightweight templates and web-based triggers to initiate surveys without heavy site modification. Configuration emphasis was placed on concise survey design, response routing rules, and automated acknowledgment messaging to streamline feedback capture and initial handling.
Operational coverage is focused on the public-facing website and supports customer service, marketing, and digital experience teams by supplying ongoing customer sentiment signals for operational decision making. AXS aligned Delighted-collected feedback with internal workflows for response triage and experience monitoring, establishing feedback loops between frontline teams and experience owners.
Governance was organized under centralized CX ownership with defined survey cadence, response handling procedures, and privacy-conscious data collection practices for web-based feedback. The deployment of Delighted provided a lightweight, web-native mechanism for continuous customer listening within AXS’s digital engagement stack.
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Bachem Holding | Life Sciences | 1926 | $588M | Switzerland | Qualtrics | Delighted | Customer Experience | 2021 | n/a |
In 2021, Bachem Holding implemented Delighted on its public website. Delighted is deployed as a Customer Experience application to capture site-level feedback through short surveys, including net promoter and customer satisfaction style questions, and to centralize response capture for customer experience workflows. Bachem Holding uses Delighted as a Customer Experience tool to support customer support, product management, and marketing functions.
Configuration emphasizes lightweight web intercept surveys, targeting rules and survey cadence, and a dashboard for response aggregation and trend analysis. Operational coverage is focused on the public website where feedback is collected and routed into internal customer experience workflows for triage and follow up. Governance centers on survey trigger rules, assignment of response ownership, and periodic review cycles with customer experience stakeholders.
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Consumer Packaged Goods | 200 | $100M | United States | Qualtrics | Delighted | Customer Experience | 2016 | n/a |
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Retail | 620 | $185M | United States | Qualtrics | Delighted | Customer Experience | 2015 | n/a |
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Leisure and Hospitality | 703 | $41M | United Kingdom | Qualtrics | Delighted | Customer Experience | 2022 | n/a |
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Manufacturing | 11 | $1M | United Kingdom | Qualtrics | Delighted | Customer Experience | 2021 | n/a |
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Banking and Financial Services | 150 | $25M | United States | Qualtrics | Delighted | Customer Experience | 2021 | n/a |
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Buyer Intent: Companies Evaluating Delighted
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Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Delighted Coverage
Delighted is a Customer Experience solution from Qualtrics.
Companies worldwide use Delighted, from small firms to large enterprises across 21+ industries.
Organizations such as Fox Sports, APM Terminals, Fox Broadcasting Company, Bachem Holding and Figs are recorded users of
Delighted for Customer Experience.
Companies using Delighted are most concentrated in Media, Transportation and Life Sciences, with adoption spanning over 21 industries.
Companies using Delighted are most concentrated in United States, Netherlands and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Delighted across Americas, EMEA, and APAC.
Companies using Delighted range from small businesses with 0-100 employees - 59.46%, to mid-sized firms with 101-1,000 employees - 31.08%, large organizations with 1,001-10,000 employees - 8.11%, and global enterprises with 10,000+ employees - 1.35%.
Customers of Delighted include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Delighted customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.