List of Deskpro Chat Customers
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Since 2010, our global team of researchers has been studying Deskpro Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Deskpro Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Deskpro Chat for Chatbots and Conversational AI include: Kriska Holdings Canada, a Canada based Transportation organisation with 850 employees and revenues of $350.0 million, Advertising Specialty Institute, a United States based Professional Services organisation with 400 employees and revenues of $85.0 million, Valcon Croatia, a Croatia based Professional Services organisation with 131 employees and revenues of $9.0 million, C-Ways United Kingdom, a United Kingdom based Professional Services organisation with 10 employees and revenues of $3.0 million, Translation Empire, a United Kingdom based Professional Services organisation with 2 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Deskpro Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Deskpro Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Advertising Specialty Institute | Professional Services | 400 | $85M | United States | Deskpro | Deskpro Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Advertising Specialty Institute implemented Deskpro Chat as a customer support and CRM initiative in the United States. The deployment used Deskpro Chat in the Chatbots and Conversational AI category to centralize live chat interactions for multiple ASI brands and channels.
The implementation emphasized multi-brand live chat routing that connects customers contacting different brands to the most appropriate agents, improving routing accuracy and agent efficiency. Configuration work focused on routing rules, agent assignment workflows, live chat queues, and SLA tracking to surface responsiveness and compliance during interactions.
Operational coverage concentrated on ASI's customer support organization across North America, aligning agents to brand-specific queues and standardizing handoffs between brand lines. The solution delivered agent-facing dashboards and SLA reporting to support daily case handling and escalation workflows.
The case study documents measurable improvements in agent output and SLA tracking attributed to more accurate live chat routing and clearer operational workflows. Governance adjustments included updated routing workflows and monitoring rules to sustain routing accuracy and agent efficiency.
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C-Ways United Kingdom | Professional Services | 10 | $3M | United Kingdom | Deskpro | Deskpro Chat | Chatbots and Conversational AI | 2021 | n/a |
In 2021, C-Ways United Kingdom implemented Deskpro Chat in an IT support and customer service deployment in the United Kingdom, EMEA. The rollout emphasized live chat to handle high volume one touch tickets and to centralize support workflows, aligning the implementation with the Chatbots and Conversational AI category.
Deskpro Chat was configured as a live chat interface that converted conversations into support tickets and centralized the team inbox, standardizing triage and case assignment workflows. Functional configuration highlighted real time messaging, automated ticket creation for one touch issues, and routing to support staff to maintain a single pane of support operations and reduce fragmented case handling.
Operational scope covered C-Ways IT support and customer service teams supporting clients in the United Kingdom, with integrated live chat used directly by customers. Governance centered on centralized workflow orchestration and standardized support processes for chat originated tickets, and the case study reports that the integrated live chat improved response times and client satisfaction and proved a big success for their clients.
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Kriska Holdings Canada | Transportation | 850 | $350M | Canada | Deskpro | Deskpro Chat | Chatbots and Conversational AI | 2019 | n/a |
In 2019, Kriska Holdings Canada implemented Deskpro Chat on its corporate website. Deskpro Chat is deployed as a Chatbots and Conversational AI front end to capture and manage real-time customer inquiries on the website. The deployment focused on adding a conversational web channel to support customer service and dispatch contact workflows.
The implementation used the Deskpro Chat web widget, configured conversational flows and response templates, and relied on built-in ticket creation within the Deskpro Chat environment to record interactions for follow up. Operational coverage centered on customer service and operations teams, with conversational content and configuration managed by the internal support organization. Deskpro Chat is referenced as the primary conversational interface in internal service workflows and incident handling.
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Translation Empire | Professional Services | 2 | $1M | United Kingdom | Deskpro | Deskpro Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Translation Empire implemented Deskpro Chat on its public website. The deployment of Deskpro Chat delivers Chatbots and Conversational AI capabilities through an embedded web chat widget, providing automated first responses, scripted conversational flows, and contact capture for inbound visitor queries. The configuration emphasizes lightweight automation appropriate for a two person professional services firm, routing sessions that require human attention to manual review and follow up.
Operational coverage centers on customer support and lead capture, with Deskpro Chat configured to store session transcripts and contact details within the Deskpro Chat environment for human handling. Governance and process changes were limited to small-team rules for escalation and transcript review, and conversation scripts were tuned to common translation service inquiries to minimize ongoing administration.
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Valcon Croatia | Professional Services | 131 | $9M | Croatia | Deskpro | Deskpro Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Valcon Croatia implemented Deskpro Chat as a customer support and CRM deployment, positioning Deskpro Chat within its Chatbots and Conversational AI tooling to handle live customer interactions. The deployment in Croatia, EMEA, focused on live chat engagement and centralized knowledge delivery to reduce inbound ticket volume and accelerate response times.
The implementation combined Deskpro Chat live chat with branded Help Centers to operate multiple client-facing brands from a single platform, reflecting multi-brand support and unified agent interfaces. Configuration centered on conversational intake, ticket creation from chat sessions, and agent collaboration capabilities that enable more personal, synchronous support alongside asynchronous ticket handling.
Operational coverage targeted customer service and CRM workflows across Valcon Croatia, supporting six client brands from the unified Deskpro Chat environment. The architecture emphasized single-platform orchestration for brand-specific knowledge bases and agent routing logic, enabling agents to service distinct brands without separate toolsets.
Governance and rollout aligned agent workflows to the new chat-first model, updating support processes to prioritize live interaction and knowledge base deflection. The case study reports improved ticket deflection and gains in agent productivity, with the Deskpro Chat deployment enabling fewer tickets and faster, more personal responses as part of the operational outcome.
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