List of Duck Creek Digital Engagement Customers
Duck Creek Technologies
100 Summer St 8th Floor Suite #801,
Boston, 2210, MA,
United States
Boston, 2210, MA,
United States
1 833-798-7789
Professional Services
1700
$357M
Since 2010, our global team of researchers has been studying Duck Creek Digital Engagement customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Duck Creek Digital Engagement for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Duck Creek Digital Engagement for Customer Experience include: Chubb, a Switzerland based Insurance organisation with 34000 employees and revenues of $40.96 billion, Great American Insurance Group, a United States based Insurance organisation with 8500 employees and revenues of $7.83 billion, FCCI Insurance Group, a United States based Insurance organisation with 800 employees and revenues of $1.01 billion, Eastern Alliance Insurance Group, a United States based Insurance organisation with 250 employees and revenues of $80.0 million and many others.
Contact us if you need a completed and verified list of companies using Duck Creek Digital Engagement, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Duck Creek Digital Engagement customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Chubb | Insurance | 34000 | $41.0B | Switzerland | Duck Creek Technologies | Duck Creek Digital Engagement | Customer Experience | 2018 | n/a |
In 2018, Chubb implemented Duck Creek Digital Engagement under an enterprise license with Duck Creek Technologies as a core element of its Customer Experience strategy. The deployment was positioned as a global and US digital customer and producer experience program focused on claims and small commercial distribution, and it was part of broader digital initiatives supporting small commercial marketplaces and claims related services across multiple regions.
The Duck Creek Digital Engagement implementation emphasized Customer Experience capabilities consistent with the category, including customer and producer portals, self service policy and claims intake workflows, and digital distribution orchestration to accelerate product delivery. Configuration work concentrated on front end engagement, policy and claims intake routing, and workflow automation to support faster product configuration and distribution.
Operational coverage spanned claims operations and small commercial distribution channels, with the application embedded into digital marketplaces and claims related services across multiple regions. The program influenced business functions including claims processing, producer management, and small commercial underwriting and distribution, aligning customer and producer front end touch points with back end service flows.
Governance was executed at the program level under the enterprise license to standardize rollout and scalability across regions, with an explicit objective to increase scalability and accelerate product delivery. Duck Creek Digital Engagement served as the primary Customer Experience layer for Chubb’s stated initiative to centralize digital customer and producer interactions for claims and small commercial distribution.
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Eastern Alliance Insurance Group | Insurance | 250 | $80M | United States | Duck Creek Technologies | Duck Creek Digital Engagement | Customer Experience | 2019 | n/a |
In 2019, Eastern Alliance Insurance Group implemented Duck Creek Digital Engagement to centralize and automate new business intake under the Customer Experience category. The deployment built on an earlier integration of Duck Creek Turnstile, an ACORD PDF-form-to-XML cloud-based conversion solution introduced during a 2014 program, and positioned Duck Creek Digital Engagement as the orchestration and intake layer for applicant submissions and structured data capture. The implementation emphasized retention of existing agent interactions, preserving the unchanged agent workflow to minimize process disruption and maintain agent satisfaction.
Configuration work focused on Turnstile-based PDF to XML conversion, automated field mapping, and validation logic to reduce manual entry. The application layer simplified the submission UI and standardized input procedures, collapsing a previously complex 20-step manual intake into a streamlined form flow, while automation handled routing and simultaneous processing of multiple applications across locations. Duck Creek Digital Engagement was configured to enforce standardized input across regions and to capture richer new business data for underwriting use.
Integrations centered on embedding Turnstile conversion into the underwriting intake pipeline and operationalizing the converted XML into downstream underwriting work queues. Operational scope included regional underwriting teams and underwriting technicians, with a mandatory training program to ensure all technicians adopted the standardized Turnstile procedures ahead of peak submission periods. Full implementation of Turnstile was completed on the timeline required to meet seasonal intake demands.
Governance and rollout combined standardized procedures, technician training, and phased enforcement of the new intake rules to reduce handoffs and errors. Outcomes reported from the rollout include a reduction in manual steps from 20 to 6, a 70 percent reduction in effort, a headcount change from three individuals to one for the intake task, simultaneous multi-location processing that reduced turnaround time and collected higher volumes of information for future risk assessment, and automation of nearly 80 percent of a previously fully manual process.
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FCCI Insurance Group | Insurance | 800 | $1.0B | United States | Duck Creek Technologies | Duck Creek Digital Engagement | Customer Experience | 2023 | Cognizant |
In 2023, FCCI Insurance Group implemented Duck Creek Digital Engagement alongside Duck Creek Policy and Duck Creek OnDemand. Cognizant served as the implementation partner for a program to launch Excess and Surplus offerings and modernize agent self-service, focused on commercial P&C distribution and claims and process automation in the United States.
The deployment used the Duck Creek Digital Engagement Producer module to provision producer facing workflows and agent portals, while Duck Creek Policy provided core policy administration and Duck Creek OnDemand provided the hosted deployment model. Configuration work emphasized producer quoting and binding flows, online policy servicing, and automated policy lifecycle orchestration aligned with Customer Experience objectives.
Integrations linked Duck Creek Digital Engagement Producer to Duck Creek Policy and the OnDemand hosting layer to enable real time policy data exchange and self service policy transactions, supporting both agent and policyholder interactions. Operational coverage centered on commercial lines distribution and Excess and Surplus product rollouts within FCCI’s US footprint, aligning front end engagement with back end policy and claims processing automation.
Cognizant led design, configuration, testing, and staged rollout activities, and governance was organized to accelerate product releases and agent enablement. FCCI reported faster speed to market and improved agent and policyholder self service as program level outcomes following the Duck Creek Digital Engagement deployment.
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Insurance | 8500 | $7.8B | United States | Duck Creek Technologies | Duck Creek Digital Engagement | Customer Experience | 2017 | n/a |
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Buyer Intent: Companies Evaluating Duck Creek Digital Engagement
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Duck Creek Digital Engagement Coverage
Duck Creek Digital Engagement is a Customer Experience solution from Duck Creek Technologies.
Companies worldwide use Duck Creek Digital Engagement, from small firms to large enterprises across 21+ industries.
Organizations such as Chubb, Great American Insurance Group, FCCI Insurance Group and Eastern Alliance Insurance Group are recorded users of
Duck Creek Digital Engagement for Customer Experience.
Companies using Duck Creek Digital Engagement are most concentrated in Insurance, with adoption spanning over 21 industries.
Companies using Duck Creek Digital Engagement are most concentrated in Switzerland and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Duck Creek Digital Engagement across Americas, EMEA, and APAC.
Companies using Duck Creek Digital Engagement range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 25%.
Customers of Duck Creek Digital Engagement include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Duck Creek Digital Engagement customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Customer Experience.