List of eClinicalWorks healow Genie AI Customers
eClinicalWorks
2 Technology Drive,
Westborough, 1581, MA,
United States
Westborough, 1581, MA,
United States
1 866-888-6929
Professional Services
6000
$1.1B
Since 2010, our global team of researchers has been studying eClinicalWorks healow Genie AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eClinicalWorks healow Genie AI for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eClinicalWorks healow Genie AI for Call Center include: Hendry Regional Medical Center, a United States based Healthcare organisation with 230 employees and revenues of $97.0 million, First Choice Neurology, a United States based Healthcare organisation with 600 employees and revenues of $90.0 million, United Digestive, a United States based Healthcare organisation with 450 employees and revenues of $75.0 million, Alliance Spine and Pain Centers, a United States based Healthcare organisation with 260 employees and revenues of $35.0 million, Evolve Psychiatry, a United States based Healthcare organisation with 60 employees and revenues of $12.0 million and many others.
Contact us if you need a completed and verified list of companies using eClinicalWorks healow Genie AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eClinicalWorks healow Genie AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Alliance Spine and Pain Centers | Healthcare | 260 | $35M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
In 2025, Alliance Spine and Pain Centers implemented eClinicalWorks healow Genie AI in the Call Center category to manage a significant influx of patient contacts across its outpatient network. The deployment targets a 128-provider pain management practice operating 20 locations in Georgia and supplements two existing call centers, including a center dedicated to billing, to reduce wait times and staff handling of voicemail backlogs.
The eClinicalWorks healow Genie AI rollout focused on a suite of Call Center capabilities, including patient self-service, an intelligent assistant for common queries, automated after-hours service, and conversational smart campaigns. The implementation covers voice, text, and chatbot channels and is configured to handle routine tasks such as appointment scheduling, medication refill requests, references, and billing questions so clinical staff can prioritize complex, high-acuity inquiries.
The solution is deployed as an EHR-agnostic, cloud-oriented contact center layer that integrates with the practice scheduling and medication refill workflows and with existing call routing processes. Operational coverage spans front-desk patient access, revenue cycle operations, and clinical administration workflows, providing 24/7 access to information and reducing the need for patients to leave voicemails or place repeat calls.
Governance and operational changes are led by revenue cycle leadership to data mine call types and redirect first-touch routing, enabling more accurate routing to the correct team. Alliance Spine and Pain Centers expects healow Genie to reduce administrative burden, address staff burnout by offloading routine interactions, and improve patient experience by shortening wait times and increasing access to timely answers.
|
 |
America’s Family Doctors | Healthcare | 38 | $9M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
In 2025, America’s Family Doctors implemented eClinicalWorks healow Genie AI as a Call Center solution to modernize patient communication and streamline appointment coordination. The decision is positioned to provide 24/7 patient support and continuous access to clinical information, reflecting the practice’s PCMH certification and focus on primary care service delivery.
The eClinicalWorks healow Genie AI deployment emphasizes contact center capabilities including patient self service, intelligent assistance for inbound queries, automated after hours services, and configurable patient outreach campaigns. The implementation is aligned with other healow products named by the practice, including healow Chatbot and healow Open Access, to create a unified patient engagement layer.
Operational integration centers on the eClinicalWorks ambulatory cloud EHR and the healow product suite to ensure clinical data availability within contact center workflows and appointment scheduling processes. Business functions affected include patient access operations, front desk scheduling, care coordination, and patient outreach, with the Call Center solution serving as the primary interface for patient interaction and appointment flow management.
Governance and rollout focus on aligning healow Genie AI with the practice’s care management protocols and scheduling policies, updating triage and after hours workflows, and centralizing communication governance under clinical leadership. The practice states the platform will simplify appointment scheduling, improve access to vital health information, and support operational growth through enhanced patient engagement and contact center automation.
|
 |
Evolve Psychiatry | Healthcare | 60 | $12M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
In 2025 Evolve Psychiatry implemented eClinicalWorks healow Genie AI, deploying an AI-powered contact center solution in the Call Center category to centralize patient communication for its 27-provider practice. The announcement frames the deployment as a practice-level initiative to streamline appointment management, reduce call waiting times, and automate balance reminders while preserving personalized mental health care workflows.
The eClinicalWorks healow Genie AI implementation focuses on conversational AI capabilities, self-service patient interactions, intelligent assistance for scheduling and rescheduling, and automated patient balance outreach. Configuration centers on contact center orchestration and patient engagement workflows, aligning IVR style routing and AI-driven intent recognition with front-desk scheduling and billing processes to reduce manual administrative load.
Integration work explicitly ties healow Genie to the eClinicalWorks ambulatory cloud EHR environment, enabling synchronized appointment, demographic, and billing data flows between the contact center and clinical scheduling. Operational coverage is practice-wide, affecting administrative staff, scheduling teams, and patient access functions at the New York based Evolve Psychiatry clinic, with AI interactions intended to handle common inbound requests and after-hours contacts.
Governance for the rollout is positioned under practice leadership and clinical operations, with statements from the CEO indicating leadership sponsorship and goals to free staff for higher value clinical support. Expected outcomes called out by the practice include improved patient satisfaction and retention, reduced need for costly after-hours services, and increased staff capacity to focus on critical work through automation and intelligent triage.
|
 |
First Choice Neurology | Healthcare | 600 | $90M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
In 2025, First Choice Neurology implemented eClinicalWorks healow Genie AI as a Call Center solution to address rapidly rising patient call volumes. The deployment is positioned as an EHR agnostic, AI powered contact center providing 24/7 access by voice call, text, and chatbot, and it is provisioned as a remote centralized contact center to serve First Choice Neurology's 63 locations across Florida.
The implementation configured core functional modules including patient self service, the intelligent assistant, automated after hours service, conversational smart campaigns, appointment scheduling, bill payment, referral requests, and medication refill workflows. eClinicalWorks healow Genie AI was set up to answer inbound calls immediately with zero waiting time and to provide multilingual conversational handling so routine tasks can be managed without adding frontline staff.
Operational integration emphasizes EHR agnostic connectivity to practice scheduling and billing workflows and orchestration of patient communication channels to enable two way interactions by voice or text. The architecture focuses on remote resiliency to maintain contact center operations during hurricanes or other natural disasters, routing administrative interactions off clinical sites and centralizing call handling.
Governance and process changes at First Choice Neurology shifted routine administrative workload from medical staff to the AI contact center, reducing overtime for the corporate business office and allowing clinic teams to prioritize in clinic patient care. Outcomes cited by leadership include the ability to accommodate growth from about 24,000 calls per month in 2023 to about 35,000 calls per month in 2024, reduced administrative burden, improved patient access through multilingual support, and continuous availability during adverse events.
|
 |
Hendry Regional Medical Center | Healthcare | 230 | $97M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
In 2025, Hendry Regional Medical Center implemented eClinicalWorks healow Genie AI to support Call Center and clinical documentation workflows, while concurrently deploying Sunoh.ai as an AI medical scribe integrated with the eClinicalWorks EHR via the eClinicalTouch 4 app. The deployment targeted provider documentation capture across outpatient, inpatient, and 24/7 emergency services at the Clewiston, Florida facility, aligning clinical encounter capture with front‑office and revenue cycle touchpoints.
Configuration centered on AI medical scribe capabilities that convert patient provider conversations into structured notes, generate HPI content and populate the appropriate sections of progress notes, and produce multimodal and SOAP formatted outputs. eClinicalWorks healow Genie AI was configured to be accessible on phone, tablet, and laptop devices to enable point of care and asynchronous documentation, and Sunoh.ai transcripts were used to enrich clinical notes for coders and billers.
Integrations linked the AI scribe output directly into the eClinicalWorks EHR, enabling providers to lock progress notes promptly and unlocking downstream billing workflows. The implementation explicitly connected clinical documentation with billing and coding operations, with detailed transcripts assisting billers and coders to identify missing CPT and ICD codes and to accelerate claim processing.
Governance and process changes included provider adoption of end of day documentation routines supported by the AI scribe, standardizing note completion and reducing documentation lag. Outcomes reported by the organization include completion of more than 1,000 visits with Sunoh.ai in 2025, providers saving more than two hours daily on documentation, accelerated billing workflows and improved revenue capture, and multilingual visit summarization from Spanish to English to support the local patient population.
|
 |
|
Healthcare | 10 | $1M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
|
|
|
|
Healthcare | 15 | $1M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
|
|
|
|
Healthcare | 50 | $5M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
|
|
|
|
Healthcare | 30 | $3M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
|
|
|
|
Healthcare | 30 | $7M | United States | eClinicalWorks | eClinicalWorks healow Genie AI | Call Center | 2025 | n/a |
|
Showing 1 to 10 of 11 entries
Buyer Intent: Companies Evaluating eClinicalWorks healow Genie AI
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating eClinicalWorks healow Genie AI. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD eClinicalWorks healow Genie AI Coverage
eClinicalWorks healow Genie AI is a Call Center solution from eClinicalWorks.
Companies worldwide use eClinicalWorks healow Genie AI, from small firms to large enterprises across 21+ industries.
Organizations such as Hendry Regional Medical Center, First Choice Neurology, United Digestive, Alliance Spine and Pain Centers and Evolve Psychiatry are recorded users of
eClinicalWorks healow Genie AI for Call Center.
Companies using eClinicalWorks healow Genie AI are most concentrated in Healthcare, with adoption spanning over 21 industries.
Companies using eClinicalWorks healow Genie AI are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of eClinicalWorks healow Genie AI across Americas, EMEA, and APAC.
Companies using eClinicalWorks healow Genie AI range from small businesses with 0-100 employees - 63.64%, to mid-sized firms with 101-1,000 employees - 36.36%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of eClinicalWorks healow Genie AI include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified eClinicalWorks healow Genie AI customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.