List of eGain Exony Customers
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Since 2010, our global team of researchers has been studying eGain Exony customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Exony for Customer Experience, Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Exony for Customer Experience, Customer Analytics include: Microsoft, a United States based Professional Services organisation with 221000 employees and revenues of $243.00 billion, Verizon, a United States based Communications organisation with 99400 employees and revenues of $134.79 billion, Orange France, a France based Communications organisation with 137000 employees and revenues of $51.20 billion, Unisys, a United States based Professional Services organisation with 16500 employees and revenues of $2.02 billion and many others.
Contact us if you need a completed and verified list of companies using eGain Exony, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The eGain Exony customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Microsoft | Professional Services | 221000 | $243.0B | United States | eGain Corporation | eGain Exony | Customer Experience,Customer Analytics | 2006 | n/a |
In 2006 Microsoft deployed Exony's Virtualized Interaction Manager, now part of eGain Exony, to provide contact-center performance management and interaction analytics for its large-scale support operations in the United States. The deployment aligned the eGain Exony Customer Experience,Customer Analytics application with Microsoft’s support organization to centralize interaction analytics and operational reporting for contact-center functions.
The implementation emphasized contact center analytics and resource management capabilities inferred from Exony product descriptions, including interaction analytics, workforce planning workflows, performance scorecards, and real-time monitoring. Architecturally the solution was provisioned as a virtualized interaction management layer feeding an analytics engine and operational dashboards, designed to consolidate multichannel interaction records and surface agent and queue-level performance indicators.
Rollout covered Microsoft’s United States support operations with governance focused on standardizing operational reporting, agent performance management, and scheduling processes. Change control and workflow adjustments were oriented toward centralized analytics-driven reporting and resource management using eGain Exony, formalizing control points for performance measurement and operational cadence.
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Orange France | Communications | 137000 | $51.2B | France | eGain Corporation | eGain Exony | Customer Experience,Customer Analytics | 2006 | n/a |
In 2006, Orange France implemented eGain Exony. The deployment targeted Customer Experience,Customer Analytics use cases and was reported in press coverage as an implementation of Exony’s contact center performance and analytics solution integrated into eGain after acquisition.
Module usage is inferred from Exony VIM product descriptions rather than a vendor case study, and the implementation is described as leveraging performance analytics, unified reporting and virtualized contact center management capabilities. The eGain Exony configuration is characterized by centralized reporting, real time performance dashboards and analytics workflows typical of contact center analytics platforms. These capabilities were oriented to operational monitoring and performance management for customer service teams.
Integrations are explicitly limited to the stated integration of Exony into eGain after acquisition, the cited report does not list other named system integrations. Operational coverage was reported across Orange France contact center operations in France, supporting contact center management and customer service functions.
Governance and rollout reporting emphasizes centralized reporting and virtualized contact center management, driving consolidation of operational monitoring and centralized oversight for contact center performance. The press reporting attributes unified reporting and virtualized contact center management as the primary outcomes of the eGain Exony implementation at Orange France.
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Unisys | Professional Services | 16500 | $2.0B | United States | eGain Corporation | eGain Exony | Customer Experience,Customer Analytics | 2017 | n/a |
In 2017, Unisys implemented eGain Exony to strengthen its Customer Experience,Customer Analytics capabilities within customer service operations. eGain Exony was positioned as the primary platform for digital engagement and customer analytics across web and contact center channels.
The implementation emphasized category-aligned capabilities including omnichannel engagement and routing, knowledge management, case management, conversational assistance for web chat, and embedded customer analytics and reporting. Configuration work included analytics instrumentation and dashboarding to surface interaction trends, support agent guidance, and provide visibility into case lifecycles.
The eGain Exony deployment operated alongside ServiceNow Field Service Management, which Unisys exposes on its public field services website. Operational scope covered customer service and field service coordination, with digital engagement workflows and field service activities running in tandem to support customer inquiries and service requests.
Governance focused on centralized knowledge content lifecycle, analytics reporting standards, and agent workflow orchestration to ensure consistent responses and measurable analytics across channels. Rollout governance included staged adoption across service teams and formal reporting controls to maintain data quality for Customer Experience,Customer Analytics use cases.
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Communications | 99400 | $134.8B | United States | eGain Corporation | eGain Exony | Customer Experience,Customer Analytics | 2006 | n/a |
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