List of eGain Knowledge AI Hub Customers
eGain Corporation
1252 Borregas Avenue,
Sunnyvale, 94089, CA,
United States
Sunnyvale, 94089, CA,
United States
1 408-636-4500
Professional Services
444
$91M
Since 2010, our global team of researchers has been studying eGain Knowledge AI Hub customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased eGain Knowledge AI Hub for Artificial Intelligence Marketing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using eGain Knowledge AI Hub for Artificial Intelligence Marketing include: Barclays Capital, a United States based Banking and Financial Services organisation with 79900 employees and revenues of $37.25 billion, Barclays, a United Kingdom based Banking and Financial Services organisation with 93000 employees and revenues of $34.86 billion, Fiserv, a United States based Professional Services organisation with 38000 employees and revenues of $21.19 billion, Bell Canada, a Canada based Communications organisation with 45132 employees and revenues of $18.30 billion, Virgin Media, a United Kingdom based Communications organisation with 15700 employees and revenues of $13.87 billion and many others.
Contact us if you need a completed and verified list of companies using eGain Knowledge AI Hub, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The eGain Knowledge AI Hub customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Barclays | Banking and Financial Services | 93000 | $34.9B | United Kingdom | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2015 | n/a |
In 2015, Barclays implemented eGain Knowledge AI Hub to support Business Division call centre operations. The deployment targeted Barclays' Northwich call centre and framed eGain Knowledge AI Hub as part of the bank's Artificial Intelligence Marketing tooling for customer service and agent assist functions.
The implementation centered on knowledge management and agent assist capabilities, including a centralized knowledge base, guided response scripting for agents, and query-driven retrieval workflows to put agents in control of call pacing. eGain Knowledge AI Hub was configured to standardize answers, reduce reliance on individual agent memory, and provide an auditable record of problem resolution steps.
A critical technical integration linked eGain Knowledge AI Hub with Barclays' Siebel CRM, with calls logged in Siebel and the knowledge base queried in real time to find resolutions. The integration used linking code developed by eGain professional services so that dialogue and call metadata are entered once into a shared database, enabling unified call review and an audit trail across the Siebel and eGain environments.
Governance and operational process changes focused on call handling and knowledge governance, with the shared database enabling supervisors to review calls and enforce consistent response workflows. Barclays selected the solution in part for its perceived ease of use and ability to scale to worldwide operations, and professional services worked alongside the call centre technical team on the integration and configuration.
Results reported by Barclays included tighter control of calls, more consistent customer answers, and a reduction in escalations, with first contact resolution cited as improving from about 70 percent to around 95 percent after the deployment.
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Barclays Capital | Banking and Financial Services | 79900 | $37.3B | United States | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2010 | n/a |
In 2010 Barclays Capital implemented eGain Knowledge AI Hub to introduce Artificial Intelligence Marketing capabilities for customer engagement and knowledge management. The deployment focused on centralizing knowledge assets and enabling AI-driven content relevance and conversational assistance across customer-facing channels.
The eGain Knowledge AI Hub implementation included knowledge base consolidation, automated content curation and tagging, natural language intent classification, and agent assist workflows, aligned with standard Artificial Intelligence Marketing functionality. Configuration emphasized content lifecycle controls, search relevance tuning, and analytics instrumentation to support content optimization and response orchestration.
Governance established editorial workflows, taxonomy stewardship, and model tuning processes to maintain content quality and relevance, with operational ownership spanning customer service and marketing communications teams. Rollout and ongoing operations emphasized knowledge governance and process orchestration for consistent customer messaging.
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Bell Canada | Communications | 45132 | $18.3B | Canada | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2017 | n/a |
In 2017, Bell Aliant implemented eGain Knowledge AI Hub to centralize contact center knowledge management and web self-service within its customer service operations. The deployment targeted agent-assisted workflows and dialogue based web self-service, aligning the eGain Knowledge AI Hub with Bell Aliant’s Customer Service Transformation Initiative and positioning the application within the Artificial Intelligence Marketing category for customer engagement and knowledge orchestration.
The implementation included eGain KnowledgeAgent and eGain SelfService modules configured to support a range of user profiles, with interfaces and knowledge access tailored to frontline agents and web consumers. eGain’s professional services provided business process consulting and worked with Bell Aliant to design user interfaces, define best practices for agent performance, and implement dialog based natural language Q&A for the web self-service channel.
Operational coverage consolidated knowledge bases across four provincial contact centers, enabling bilingual English and French access and consistent answers across Mobility and Broadband divisions, with an active rollout plan to the Repair Team and potential intranet use for broader business functions. The solution was provisioned for contact center desktops and the public web self-service channel, facilitating both agent-assisted resolution and customer self-resolution workflows.
Governance and process changes were driven by eGain consultants who recommended knowledge management practices and adoption strategies, including role based access to the knowledge base to facilitate agent and customer adoption. The implementation delivered explicit outcomes reported by Bell Aliant, including a 17% reduction in call handle time with approximately $1.53 million in operating staff expense impact, a 7% increase in first-call resolution, and a 5% increase in Bell Aliant’s Customer Value Metrics, while customer feedback indicated the self-service site was user friendly and accelerated attainment of call deflection targets.
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Express Gifts Ltd | Retail | 1100 | $111M | United Kingdom | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2016 | n/a |
In 2016 Express Gifts Ltd deployed eGain Knowledge AI Hub as a cloud knowledge solution to deliver unified self service and agent assisted digital customer service across its Studio and Ace brands, serving around 1.5 million customers. The implementation was positioned as an Artificial Intelligence Marketing initiative to address shifting shopper behavior toward digital channels and to extend the retailer’s service capabilities into online touchpoints.
The deployment leveraged eGain Cloud and the eGain Try+Buy pilot model, using knowledge powered conversational guidance for proactive and on demand self service. Functional capabilities implemented included contextual answer delivery to prevent escalation, knowledge management for product, order, credit and account management queries, and a staged plan to introduce chat as the next phase. The pilot included built in best practices, options for A/B testing, and production safe testing with guidance from eGain experts.
Architecturally the solution was provisioned in eGain Cloud and rolled out across brand sites to feed digital channels and reduce pressure on contact centers, with contextual triggers that surfaced answers when shoppers were about to escalate to agent assisted service. Operational coverage focused on customer service functions across digital touchpoints and inbound contact handling, where the pilot reportedly deflected up to 50 percent of requests into customer service centres.
Governance followed a safe pilot then expand pattern, the Try+Buy execution informed configuration and a phased rollout strategy leading to full investment after the pilot. Express Gifts framed the program as an extension of its service strategy, with leadership noting the platform enabled the company to extend its service DNA to digital touchpoints and to continue iterative improvements through planned chat integration.
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Fiserv | Professional Services | 38000 | $21.2B | United States | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2016 | n/a |
In 2016, Fiserv implemented eGain Knowledge AI Hub as an Artificial Intelligence Marketing solution to improve contact center customer service and client-facing support operations. The deployment positioned eGain Knowledge AI Hub as the centralized knowledge management and AI reasoning layer supporting Fiserv’s contact centers and BPO services for multiple financial services clients.
The implementation included core knowledge management capabilities, the vendor patented AI reasoning engine, conversational guidance for agents, and structured knowledge capture workflows to onboard subject matter expert contributions. Configuration emphasized agent-facing decision support, guided response scripts to maintain regulatory compliance, and knowledge curation processes to convert undocumented expertise into searchable content.
Architecture was delivered via eGain’s cloud customer engagement platform, with the knowledge service embedded into agent workflows and contact center operational processes across Fiserv’s Digital Banking Group and call center business operations. The scope covered agent guidance, training augmentation, and case resolution workflows for client customer interactions rather than back office only functions.
Governance and process changes focused on systematic knowledge capture from experts, role-based content ownership, and conversational compliance controls to enforce industry rules during agent interactions. Reported outcomes tied directly to the deployment include response time down 47 percent, resolution time down 80 percent, training time down 30 percent, user complaints down 45 percent, customer satisfaction up 5 percent, compliance attainment up 30 percent, and expert knowledge contribution up 53 percent.
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Banking and Financial Services | 10715 | $4.5B | Hungary | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2018 | n/a |
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Utilities | 2610 | $1.1B | United Kingdom | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2019 | n/a |
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Banking and Financial Services | 900 | $250M | United States | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2018 | n/a |
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Communications | 15700 | $13.9B | United Kingdom | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2017 | n/a |
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Utilities | 2750 | $1.6B | United Kingdom | eGain Corporation | eGain Knowledge AI Hub | Artificial Intelligence Marketing | 2017 | n/a |
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Buyer Intent: Companies Evaluating eGain Knowledge AI Hub
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating eGain Knowledge AI Hub. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating eGain Knowledge AI Hub for Artificial Intelligence Marketing include:
- JPMorgan Chase, a United States based Banking and Financial Services organization with 317233 Employees
- Indian Institute Of Management–Bangalore, a India based Education company with 5000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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JPMorgan Chase | Banking and Financial Services | 317233 | $180.6B | United States | 2025-08-04 |
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Indian Institute Of Management–Bangalore | Education | 5000 | $600M | India | 2025-05-25 |
FAQ - APPS RUN THE WORLD eGain Knowledge AI Hub Coverage
eGain Knowledge AI Hub is a Artificial Intelligence Marketing solution from eGain Corporation.
Companies worldwide use eGain Knowledge AI Hub, from small firms to large enterprises across 21+ industries.
Organizations such as Barclays Capital, Barclays, Fiserv, Bell Canada and Virgin Media are recorded users of
eGain Knowledge AI Hub for Artificial Intelligence Marketing.
Companies using eGain Knowledge AI Hub are most concentrated in Banking and Financial Services, Professional Services and Communications, with adoption spanning over 21 industries.
Companies using eGain Knowledge AI Hub are most concentrated in United States, United Kingdom and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of eGain Knowledge AI Hub across Americas, EMEA, and APAC.
Companies using eGain Knowledge AI Hub range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 10%, large organizations with 1,001-10,000 employees - 30%, and global enterprises with 10,000+ employees - 60%.
Customers of eGain Knowledge AI Hub include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified eGain Knowledge AI Hub customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Artificial Intelligence Marketing.