List of Elucid Customers
Coventry, x, CV1 2GF,
United Kingdom
Since 2010, our global team of researchers has been studying Elucid customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Elucid for Retail Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Elucid for Retail Management include: Hotel Chocolat, a United Kingdom based Retail organisation with 2000 employees and revenues of $261.0 million, JoJo Maman Bébé, a United Kingdom based Retail organisation with 950 employees and revenues of $217.0 million, Kingstown Associates, a United Kingdom based Retail organisation with 120 employees and revenues of $23.0 million and many others.
Contact us if you need a completed and verified list of companies using Elucid, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Elucid customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Hotel Chocolat | Retail | 2000 | $261M | United Kingdom | Sanderson from Aptean | Elucid | Retail Management | 2012 | n/a |
In 2012 Hotel Chocolat implemented Elucid for Retail Management. The deployment placed Elucid at the center of order intake and customer service workflows, covering telephone and email order capture, multi-recipient order processing, and front-line customer contact handling across corporate customer service and accounts functions.
Elucid was used to process incoming orders that could include a large number of various recipients, and staff used the application to create quotes and record order details. The platform supported order tracking workflows used to help customers locate late or undelivered goods, and it was the operational tool for handling enquiries and processing telephone and email orders during peak seasonal activity.
Operationally the Elucid implementation ran alongside the ACT! database which was updated to store and maintain contact information, showing an operational linkage between contact management and order processing. The accounts department coordinated with Elucid-driven order records to arrange payment for customer orders, and corporate team members used Elucid outputs when assisting with complaints and preparing quotes.
The implementation reflected a staffed rollout model, with temporary fixed-contract roles operating Elucid for outbound catalogue confirmation calls and order follow up, working alongside permanent corporate team members. Governance emphasized cross-functional coordination between customer service, sales quoting, and accounts payable activities rather than technical integration projects or centralized IT ownership.
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JoJo Maman Bébé | Retail | 950 | $217M | United Kingdom | Sanderson from Aptean | Elucid | Retail Management | 2015 | n/a |
In 2015 JoJo Maman Bébé implemented Elucid from Sanderson from Aptean as its Retail Management platform. The deployment centralized inventory and supply chain orchestration to establish a single stock vision spanning physical stores, e-commerce and distribution centers. Elucid was configured to provide inventory management, pricing and promotions management, and consolidated sales reporting, supporting merchandising, store operations, online retail and supply chain teams. The architecture emphasized a single supply chain model with master stock records driving channel fulfillment and unified stock visibility.
Operationally the Elucid application delivered transparency of prices, stock data, promotions and sales across all operations and channels, enabling unified pricing and promotional control and consistent stock visibility. Governance evolved toward centralized master data and inventory workflows to align purchasing, replenishment and promotional planning across departments. JoJo Maman Bébé Elucid Retail Management thereby centralized core retail functions and operational workflows for the United Kingdom retailer, aligning inventory, pricing, promotions and sales capabilities across channels.
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Kingstown Associates | Retail | 120 | $23M | United Kingdom | Sanderson from Aptean | Elucid | Retail Management | 2020 | n/a |
In 2020, Kingstown Associates implemented Elucid to strengthen its Retail Management capabilities across its United Kingdom operations. The deployment targeted customer-facing order fulfillment and reverse logistics workflows to improve service consistency and delivery flexibility.
Elucid was configured to integrate delivery scheduling and returns processing, centralizing delivery options management and automating returns intake and disposition workflows. Kingstown Associates Elucid Retail Management implementation supports customer service, logistics, and fulfillment functions, and by integrating the delivery and returns process the company expanded delivery options and reduced the time to process returns by at least 50 percent, improving overall customer service and experience.
Operational coverage comprised store operations and centralized customer service teams across the United Kingdom, with process standardization for returns handling and delivery option configuration. Governance and workflow changes emphasized consolidated ownership of returns and delivery workflows and standardized authorization and disposition steps to maintain the integrated processes.
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Buyer Intent: Companies Evaluating Elucid
- Richer Sounds, a United Kingdom based Retail organization with 520 Employees
- The House Of Bruar, a United Kingdom based Retail company with 236 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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