List of Enghouse Interactive Unified Communications Customers
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Since 2010, our global team of researchers has been studying Enghouse Interactive Unified Communications customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Enghouse Interactive Unified Communications for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Enghouse Interactive Unified Communications for Collaboration include: Edenred, a France based Banking and Financial Services organisation with 12000 employees and revenues of $3.40 billion, Blackhawk Network, a United States based Banking and Financial Services organisation with 4000 employees and revenues of $3.14 billion, Cyprus Airways, a United Arab Emirates based Transportation organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Enghouse Interactive Unified Communications, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Blackhawk Network | Banking and Financial Services | 4000 | $3.1B | United States | Enghouse Interactive | Enghouse Interactive Unified Communications | Collaboration | 2021 | n/a |
In 2021, Blackhawk Network implemented Enghouse Interactive Unified Communications in a Collaboration deployment to modernize its global contact centre. The project deployed Enghouse Communications Center and the Quality Management Suite to provide a unified interaction platform focused on reporting, agent coaching, and quality assurance across European offices and a global service centre in El Salvador.
Communications Center was configured to provide omnichannel routing, session recording and consolidated reporting, while the Quality Management Suite provided recording retention, scorecards and coaching workflows to support agent evaluation and training. The implementation integrated closely with Microsoft Teams to unify voice and chat channels and to enable faster automated reporting and expanded omnichannel visibility.
The platform went live in February 2022 across the European sites and the El Salvador service centre, with operational changes emphasizing QA process standardization and structured coaching programs. The Enghouse Interactive Unified Communications deployment is documented as delivering outcomes including a 50% reduction in new-agent training time, accelerated automated reporting, and broader omnichannel visibility for contact centre operations.
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Cyprus Airways | Transportation | 100 | $10M | United Arab Emirates | Enghouse Interactive | Enghouse Interactive Unified Communications | Collaboration | 2022 | GCC Cyprus |
In 2022, Cyprus Airways implemented Enghouse Interactive Unified Communications under the Collaboration category to provision a cloud-based omnichannel contact centre. The deployment targeted the airline's bilingual customer service team in Cyprus to centralize handling of bookings, rebookings and disruption-related enquiries.
The implementation leveraged Enghouse CCaaS capabilities within Enghouse Interactive Unified Communications, initially activating voice channels and later adding web chat to create a true omnichannel contact flow. Functional modules implemented included intelligent ACD routing and callback management, with contact recording and standard contact centre orchestration described in the case study.
GCC Cyprus is named as the recommending systems integrator for the engagement, and the rollout was completed in under a month with go-live occurring the same year. Operational governance focused on reconfiguring agent workflows for bilingual service and disruption handling, and the case study reports improving customer satisfaction and agent experience following the deployment.
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Edenred | Banking and Financial Services | 12000 | $3.4B | France | Enghouse Interactive | Enghouse Interactive Unified Communications | Collaboration | 2021 | n/a |
In 2021 Edenred implemented Enghouse Interactive Unified Communications, deploying Enghouse’s ContaCT Highway contact centre platform to overhaul customer service workflows and IVR navigation. The implementation targeted contact centre and customer service operations, with the deployment scoped across Edenred’s global footprint and multiple outsourced contact centres to improve responsiveness for clients, partner merchants and end users.
The project reworked IVR flows and introduced intelligent pre-routing logic to route inbound interactions based on caller context and workload, inferred module usage included IVR, routing, call recording, and reporting with custom integrations. This Enghouse Interactive Unified Communications deployment is classified under the Collaboration apps category and centered on operational telephony orchestration, call handling, and voice channel automation.
Reporting and analytics were automated through an explicit integration with Power BI, consolidating call metadata and reporting outputs into centralized dashboards to support operational visibility and service responsiveness. The architecture combined contact centre session control with recording capture and ETL of interaction data into reporting pipelines to enable near real time dashboards for operations managers.
Operational rollout emphasized standardized pre-routing rules and revised IVR navigation paths across outsourced contact centres, with governance changes to reporting cadence and contact handling processes to sustain the new workflows. The implementation delivered measurable benefits, notably a 67 percent reduction in average IVR navigation time, improving the speed of customer access to service during the supported rollout.
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