List of Epic Willow Customers
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United States
Since 2010, our global team of researchers has been studying Epic Willow customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Epic Willow for Pharmacy Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Epic Willow for Pharmacy Management include: CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion, Optum, a United States based Insurance organisation with 95000 employees and revenues of $105.40 billion, Children's Health, a United States based Healthcare organisation with 10643 employees and revenues of $58.00 billion, CommonSpirit Health, a United States based Healthcare organisation with 160000 employees and revenues of $37.00 billion, Ascension, a United States based Healthcare organisation with 142000 employees and revenues of $27.20 billion and many others.
Contact us if you need a completed and verified list of companies using Epic Willow, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Epic Willow customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ahs Management Company | Healthcare | 24900 | $6.0B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2015 | n/a | In 2015 Ardent Health implemented Epic Willow as its Pharmacy Management application. The program executed a multi wave rollout across 30 hospitals, organized in five waves and running through December 2021. The Epic Willow deployment focused on charge management and medication charging workflows, configuration of Charge Manager and Pharmacy Report Manager functional areas, user security and BCA role structures, and integrated printers and devices. Medication master data work included full medication and NDC build covering compounding and repackaging definitions, dispensable mapping, wrapped ERX records, and rules for HCPCS overrides and billing work queues. Integrations included First Data Bank reference data, periodic HCPCS updates from CMS, and NDC cost updates from wholesalers, with extracts produced for accumulator software used by the billing team. Operational coverage spanned inpatient pharmacy workflows, Inpatient Pharmacist, Beacon Pharmacist, Pharmacy Tech roles, and billing error baskets and billing queues across hospital sites. Program governance ran in five waves with planning through post live support, sustaining prior go live support while preparing subsequent waves. A Willow Analyst function served as the representative for charging, reporting, user security, billing charge audit BCA, and device integrated work areas, the team documented and tracked issues, built knowledge base methodologies, and maintained training documentation and facilitator guides. The implementation assisted finance leaders to adapt Epic Willow inpatient charging to existing financial systems to achieve revenue neutrality at go live. Training and adoption activities included classroom instruction by an Epic credentialed trainer, end user proficiency assessments, OneTeam Learning administration, system testing, and at the elbow support during go live events. | |
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Akron Children's Hospital | Healthcare | 7000 | $1.4B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2015 | n/a | In 2015 Akron Children's Hospital implemented Epic Willow (Pharmacy) to establish a standardized Pharmacy Management capability across clinical pharmacy and oncology medication workflows. The deployment ran concurrently with Beacon for oncology, with a Clinical Applications Coordinator assigned from August 2015 to March 2016 to deliver module expertise and drive requirements and workflow analysis. Implementation activities concentrated on system configuration, template and document customizations, validation testing, and transcription of validation scripts to support upgrade testing processes. Workstreams covered typical Pharmacy Management functional workflows including medication order entry and dispensing workflow configuration, inventory and medication administration template configuration, and clinical decision support rule setup aligned to inpatient and oncology practice. Project governance included clinical requirements gathering, gap analysis, end user training, go live support, and follow up support, along with maintenance of an active issue list and monitoring of issue resolution. Operational scope explicitly included the oncology department and broader clinical pharmacy functions, and the team also provided upgrade support and system configuration for subsequent software releases. | |
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Albany Medical Center | Healthcare | 8606 | $1.6B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2022 | n/a | In 2022 Albany Medical Center implemented Epic Willow as its Pharmacy Management application to centralize medication management and e-prescribing across the health system. Epic Willow was adopted to support inpatient dispensing, ambulatory e-prescribing coordination, and clinical pharmacy order workflows across Albany Med Health System. The implementation encompassed core Pharmacy Management capabilities including e-prescribing configuration, dispensing workflow automation, medication order reconciliation, formulary and clinical decision support configuration, and inventory controls consistent with enterprise pharmacy operations. Configuration and build work was driven by pharmacy informatics personnel, reflected in internal roles titled Epic E-Prescribing Analyst and Epic Beacon & Willow Pharmacist Analyst. Integrations were aligned with other Epic clinical systems that Albany Med operates, specifically Epic Ambulatory for clinic order entry and Epic Beacon for oncology medication management, enabling order orchestration between ambulatory encounters, oncology treatment plans, and pharmacy fulfillment. The Epic Willow application was positioned to exchange medication orders and prescribing status with those Epic modules to maintain a unified medication record. Governance for Epic Willow centered on a pharmacy-led informatics model, with pharmacist analysts and an Epic Ambulatory Lead Analyst responsible for build decisions, clinical rule configuration, and ongoing stewardship. Operational scope focused on health system pharmacies including ambulatory clinic pharmacies and oncology pharmacy services, with pharmacy informatics responsible for maintaining e-prescribing rules and clinical workflow alignment. | |
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Healthcare | 28500 | $5.8B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2010 | n/a |
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Healthcare | 3600 | $800M | United States | Epic Systems | Epic Willow | Pharmacy Management | 2016 | n/a |
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Healthcare | 142000 | $27.2B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2021 | n/a |
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Healthcare | 70000 | $13.0B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2021 | n/a |
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Healthcare | 20000 | $5.4B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2017 | n/a |
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Healthcare | 14250 | $3.7B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2022 | n/a |
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Healthcare | 21000 | $2.6B | United States | Epic Systems | Epic Willow | Pharmacy Management | 2015 | n/a |
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Buyer Intent: Companies Evaluating Epic Willow
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