List of Ericsson Service Orchestration and Assurance Customers
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Since 2010, our global team of researchers has been studying Ericsson Service Orchestration and Assurance customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ericsson Service Orchestration and Assurance for OSS/BSS from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ericsson Service Orchestration and Assurance for OSS/BSS include: Orange, a France based Communications organisation with 137000 employees and revenues of $52.04 billion, Telstra, a Australia based Communications organisation with 36093 employees and revenues of $22.93 billion, Rogers Communications, a Canada based Communications organisation with 24000 employees and revenues of $20.60 billion, Orange Belgium, a Belgium based Communications organisation with 1544 employees and revenues of $1.53 billion and many others.
Contact us if you need a completed and verified list of companies using Ericsson Service Orchestration and Assurance, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Orange | Communications | 137000 | $52.0B | France | Ericsson | Ericsson Service Orchestration and Assurance | OSS/BSS | 2025 | n/a |
In 2025, Orange Group selected Ericsson to deploy Ericsson Service Orchestration and Assurance to orchestrate 5G network slicing and automate advanced 5G services across its European affiliates. The decision is framed within Orange’s OSS/BSS modernization efforts to accelerate creation and replication of differentiated 5G Standalone services for both enterprise and consumer segments.
The Ericsson Service Orchestration and Assurance implementation emphasizes multi-domain, multi-service orchestration with intent based design capabilities. Functional capabilities explicitly include end-to-end automation of 5G network slices and support for use cases such as mobile private network, CellLock, Geofencing for enterprise customers, and Fixed Wireless Access for consumers, enabling streamlined service definition, provisioning, and assurance workflows.
The solution has been successfully onboarded on Orange’s Telco Cloud infrastructure based on Sylva, demonstrating compatibility with Orange’s horizontal telco cloud stack. A blended Ericsson and Orange delivery team will progressively deploy the platform across Orange affiliates in Europe starting in 2025, following a late 2024 trial in Belgium that validated end-to-end automation of 5G slices.
Governance and operational impacts center on a group level rollout overseen by joint vendor and operator teams, aligning service orchestration with Orange’s move to a cloud native operating model. The deployment is positioned to enable local operations to introduce new market offerings more rapidly, support differentiated end-to-end quality of service, and unlock new revenue opportunities as stated by project stakeholders.
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Orange Belgium | Communications | 1544 | $1.5B | Belgium | Ericsson | Ericsson Service Orchestration and Assurance | OSS/BSS | 2024 | n/a |
In 2024, Orange Belgium implemented Ericsson Service Orchestration and Assurance to automate 5G Standalone network slicing and advanced services across its Belgian operations and European affiliates. Ericsson Service Orchestration and Assurance is deployed as an OSS/BSS solution supporting network operations and enterprise service delivery. The program targets cloud native service creation, intent based orchestration and SLA assurance for enterprise use cases.
Implementation includes configuration of Service Orchestration and Ericsson Dynamic Network Slicing modules to enable policy driven slice provisioning, intent translation and closed loop assurance workflows. The architecture is cloud native, with orchestration layers for service modeling, catalog management and slice lifecycle automation, and support for assurance telemetry and SLA monitoring. Functional capabilities implemented cover service modeling, automated provisioning, slice lifecycle management and SLA assurance for enterprise services.
The deployment scope began with a successful trial in Belgium in late 2024 and is planned for progressive rollouts across Orange Group affiliates from 2025. Operational coverage emphasizes network operations and enterprise customer workflows across Belgium and broader European affiliates, with governance aligning orchestration ownership to service operations and assurance teams. Rollout strategy uses phased validation from trial to production, with intent based policies and SLA guardrails governing service certification and operational handover.
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Rogers Communications | Communications | 24000 | $20.6B | Canada | Ericsson | Ericsson Service Orchestration and Assurance | OSS/BSS | 2023 | n/a |
In 2023, Rogers Communications implemented Ericsson Service Orchestration and Assurance as the core of Ericsson Dynamic Network Slicing to operationalize end-to-end 5G network slicing across Canada. Ericsson Service Orchestration and Assurance was introduced into Rogers' OSS/BSS estate to enable on-demand E2E slice setup in minutes and to provide SLA assurance for both enterprise and consumer services.
The implementation centered on Dynamic Network Slicing and Service Orchestration and Assurance capabilities, with configuration focused on slice lifecycle management, automated provisioning workflows, and assurance functions for service level compliance. These functional modules support orchestration and assurance workflows that coordinate slice instantiation, modification, and termination along with continuous service monitoring and policy enforcement.
Operationally the solution was tied to Rogers' national 5G network coverage, enabling product and network operations teams to offer slice-based services across Canadian sites and markets. The deployment expanded OSS/BSS responsibilities to include slice service catalog management, activation orchestration, and integrated assurance processes that link network operations with service commercialization and enterprise customer onboarding.
Governance and process changes accompanied the rollout to shift slice provisioning from manual configuration to automated orchestration and to embed SLA assurance into operational procedures. The program reduced time-to-market for slice-based services and improved automation and assurance for Rogers' 5G offerings in Canada.
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Communications | 36093 | $22.9B | Australia | Ericsson | Ericsson Service Orchestration and Assurance | OSS/BSS | 2023 | n/a |
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