List of Exterro E-Discovery Customers
Exterro
4145 SW Watson Ave., Suite 400,
Beaverton, 97005, OR,
United States
Beaverton, 97005, OR,
United States
1 503-501-5100
Professional Services
270
$23M
Since 2010, our global team of researchers has been studying Exterro E-Discovery customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Exterro E-Discovery for Governance, Risk and Compliance from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Exterro E-Discovery for Governance, Risk and Compliance include: UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, ExxonMobil, a United States based Oil, Gas and Chemicals organisation with 61000 employees and revenues of $339.25 billion, State of California, a United States based Government organisation with 412245 employees and revenues of $298.00 billion, Cigna Healthcare, a United States based Insurance organisation with 71295 employees and revenues of $244.38 billion, Kroger, a United States based Retail organisation with 409000 employees and revenues of $147.12 billion and many others.
Contact us if you need a completed and verified list of companies using Exterro E-Discovery, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Exterro E-Discovery customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AbbVie | Life Sciences | 55000 | $56.3B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2013 | n/a |
In 2013 AbbVie implemented Exterro E-Discovery as part of its Governance, Risk and Compliance tooling to centralize enterprise eDiscovery workflows. The Exterro E-Discovery deployment was positioned to manage preservation, targeted collection, processing, analysis, and export of Electronically Stored Information used in Corporate Commercial Litigation, Intellectual Property matters, and HR investigations.
The implementation emphasized core eDiscovery functional modules including legal hold management, custodian and collection workflows, data processing and culling, review preparation and export capabilities, and search and analytics for targeted keyword and concept filtering. Exterro E-Discovery was used to standardize EDRM-aligned processes and to support collaboration between Legal and IT teams, with attorneys and paralegals engaged in defining search terms and review parameters.
Operational coverage included Legal and IT departments across AbbVie and activities tied to post-merger integration workstreams, focusing on preservation consistency, remediation of preserved legal-hold ESI, and clean-up of inherited preserved data from Allergan. Workstreams referenced hands-on collection and data sourcing from systems in the estate such as Symantec/Veritas Clearwell, EMC Source One Discovery Manager, Box file sharing, and Veritas Enterprise Vault Cloud Email Archive, with governance activities including process alignment, change management road-shows for legal and IT stakeholders, and formalization of eDiscovery workflows.
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Acro Service Corporation | Professional Services | 3600 | $800M | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2020 | n/a |
In 2020, Acro Service Corporation implemented Exterro E-Discovery within its Governance, Risk and Compliance portfolio to centralize electronic discovery workflows for legal and records management. The deployment was operated from the companys IT security function in Fall River, MA, where IT Security Analysts assisted program and project managers, Records Access Officers, and legal counsel across phases of eDiscovery projects. These teams are responsible for executing eDiscovery requests, including data collection, processing, and provisioning review sets and productions for legal review. The narrative reflects hands on operational ownership by IT Security Analysts who manage matter intake and case coordination.
Exterro E-Discovery was configured to support the Electronic Discovery Reference Model lifecycle, with functional capabilities focused on matter intake, targeted collection orchestration, data processing and indexing, review set creation, and production management. Workflow orchestration was implemented to route matters to legal reviewers and Records Access Officers, and to automate repeatable steps in data handling and review setup. The configuration emphasized role based access for RAOs and counsel, and end to end case chain of custody tracking consistent with eDiscovery governance and compliance practices.
The implementation explicitly used Exterro E-Discovery alongside the Microsoft Purview Compliance Portal to identify, search, collect, and process custodial and enterprise data for legal teams to review, establishing an integration touchpoint between eDiscovery tooling and compliance data governance. Operational coverage included legal, records, and IT security functions, with the eDiscovery team collaborating to ensure timely matter completion. Staff proficiency requirements noted include two plus years of hands on eDiscovery experience and technical familiarity with Exterro, Relativity, Brainspace, and OpenText as industry standard technologies, supporting multi tool operational readiness.
Governance was structured around Records Access Officers and legal counsel who define scope and review requirements, with IT Security Analysts executing collections and processing workflows. The rollout emphasized cross functional coordination, documented EDRM steps, and centralized case handling to maintain defensibility and auditability for legal matters. This implementation positions Exterro E-Discovery as the core eDiscovery application within Acro Service Corporations Governance, Risk and Compliance stack.
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AdvoCare | Life Sciences | 1000 | $250M | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2020 | n/a |
In 2020 AdvoCare implemented Exterro E-Discovery as part of its Governance, Risk and Compliance tooling. The implementation centralized e-discovery and legal hold capabilities to support corporate legal and compliance functions across the United States based organization. Exterro E-Discovery was positioned to strengthen litigation readiness and information governance for legal and records management teams.
Configuration focused on core e-discovery modules typical for the category, including legal hold management, custodian and case management, data collection and preservation, processing and indexing for review, and immutable chain of custody logging. Exterro E-Discovery was configured to automate legal hold notices, preserve custodial data, enable targeted collection and early case assessment workflows, and maintain audit trails for compliance review. Role based access controls and structured case workflows were used to align review responsibilities and evidence handling with internal policies.
Integrations enabled centralization of collections from enterprise email systems and shared file repositories as well as cloud and on premise data sources, while directory based provisioning and single sign on supported access control and user lifecycle management. Operational coverage included legal, compliance, and IT teams, with governance changes to formalize hold issuance, case intake, escalation paths, and documented review procedures. AdvoCare Exterro E-Discovery Governance, Risk and Compliance legal function alignment emphasized repeatable workflows and defensible preservation practices.
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Aflac | Insurance | 12785 | $18.8B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2021 | n/a |
In 2021, Aflac implemented Exterro E-Discovery as part of its Governance, Risk and Compliance technology portfolio, establishing a dedicated platform for legal and regulatory matter lifecycle management. The deployment positions Exterro E-Discovery within the company compliance stack and aligns the application with enterprise e-discovery and legal operations responsibilities.
The implementation centered on core e-discovery capabilities, including legal hold management, custodian and preservation tracking, data processing and deduplication, document review orchestration, and chain of custody auditing. Configuration work emphasized case and matter management, role-based access controls, search and analytics configuration, and the creation of defensible workflows for evidence handling.
Operational responsibility focused on legal operations, corporate compliance, and information governance functions, with the system used to coordinate litigation readiness and regulatory response activities. The deployment used standardized workflows to centralize matter intake, evidence preservation tasks, and review assignments, enabling consistent case documentation and audit trails across teams.
Governance changes included formalized legal hold procedures, documented review and escalation workflows, and enhanced audit logging for defensibility and oversight. Exterro E-Discovery was configured to enforce chain of custody and retention controls, supporting Aflac governance and compliance processes without specification of external system integrations or third party implementation partners.
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Alcon USA | Life Sciences | 13000 | $4.0B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2017 | n/a |
In 2017 Alcon USA implemented Exterro E-Discovery as part of its Governance, Risk and Compliance program to stand up independent corporate systems in support of the Novartis divestiture and initial public offering. The Exterro E-Discovery deployment was positioned within a broader corporate systems buildout that required Alcon only data, an application transfer list, operational and project cost models, and an aggressive timeline to meet separation and IPO requirements.
The Exterro E-Discovery implementation focused on standard e-discovery capabilities, including legal hold orchestration, matter and case management, evidence intake and processing workflows, and review management to support litigation defense and ethics enforcement. Configuration work emphasized segregation of corporate legal and compliance data, workflow orchestration for case lifecycle management, and role based access controls consistent with enterprise governance.
Exterro E-Discovery was delivered as a global corporate application alongside other enterprise systems such as Workday, Alfresco, Veeva, and Concur, and it operated within the corporate legal, compliance, and ethics functions. The implementation formed part of a 33 application portfolio and was executed across 14 concurrent projects with oversight of seven consulting partners, while remaining within centralized corporate technology control.
Governance for the Exterro E-Discovery rollout was formalized through defined scope, organization, processes, an application portfolio and a demand review board to prioritize work and control spend. The program included creation of operational and functional cost models, a technology roadmap driving toward SaaS, and centralized oversight covering 47 direct reports and $38M in spend control.
The implementation supported the explicit business objective of enabling aggressive litigation defense and case management, and it contributed to meeting Alcon USA's separation and IPO goals. Alcon achieved the stated outcome of separating from Novartis and launching an independent company on time and under budget, with Exterro E-Discovery embedded as a Governance, Risk and Compliance capability.
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Insurance | 55000 | $67.7B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2022 | n/a |
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Transportation | 136900 | $54.2B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2016 | n/a |
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Banking and Financial Services | 75100 | $65.9B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2017 | n/a |
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Professional Services | 18000 | $2.7B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2017 | n/a |
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Government | 6348 | $2.5B | United States | Exterro | Exterro E-Discovery | Governance, Risk and Compliance | 2022 | n/a |
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Buyer Intent: Companies Evaluating Exterro E-Discovery
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Exterro E-Discovery Coverage
Exterro E-Discovery is a Governance, Risk and Compliance solution from Exterro.
Companies worldwide use Exterro E-Discovery, from small firms to large enterprises across 21+ industries.
Organizations such as UnitedHealth Group, ExxonMobil, State of California, Cigna Healthcare and Kroger are recorded users of
Exterro E-Discovery for Governance, Risk and Compliance.
Companies using Exterro E-Discovery are most concentrated in Insurance, Oil, Gas and Chemicals and Government, with adoption spanning over 21 industries.
Companies using Exterro E-Discovery are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Exterro E-Discovery across Americas, EMEA, and APAC.
Companies using Exterro E-Discovery range from small businesses with 0-100 employees - 3.73%, to mid-sized firms with 101-1,000 employees - 11.8%, large organizations with 1,001-10,000 employees - 35.4%, and global enterprises with 10,000+ employees - 49.07%.
Customers of Exterro E-Discovery include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Exterro E-Discovery customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Governance, Risk and Compliance.