List of Fiserv Retail Online Customers
Brookfield, 53045, WI,
United States
Since 2010, our global team of researchers has been studying Fiserv Retail Online customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Retail Online for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Retail Online for Digital Banking include: Pioneer Bank, a United States based Banking and Financial Services organisation with 159 employees and revenues of $74.0 million, Enterprise Bank - Lowell, MA, a United States based Banking and Financial Services organisation with 600 employees and revenues of $43.0 million, Territorial Savings Bank, a United States based Banking and Financial Services organisation with 276 employees and revenues of $35.0 million, Athol Credit Union, a United States based Banking and Financial Services organisation with 100 employees and revenues of $25.0 million, First Federal Savings Bank of Shorewood, a United States based Banking and Financial Services organisation with 160 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Retail Online, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fiserv Retail Online customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Athol Credit Union | Banking and Financial Services | 100 | $25M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2015 | n/a |
In 2015, Athol Credit Union implemented Fiserv Retail Online as its customer-facing online and mobile channel within its Digital Banking environment. The deployment was managed in tandem with the Fiserv Cleartouch core, establishing a direct relationship between Fiserv Retail Online and the core account processing platform for account servicing and authentication workflows.
Configuration work focused on retail online banking and Mobiliti mobile banking capabilities, with modules and parameter sets configured for online account servicing, external transfers, bill pay and e-payments, and statement delivery. Fiserv Retail Online was integrated with named partner components including Fiserv Cleartouch, Check Free Bill Pay PartnerCare, Compass External Transfer, Eascorp Epayments, Deluxe Statement Advantage, Websource Capture, Access Manager Navigator, and Client-Central to support payments, transfers, statement imaging, and access management.
Operational governance and lifecycle management were handled by the credit union IT and project operations function, which performed parameter changes, rate changes, employee onboarding and offboarding in the core, and routine updates and upgrades. Day to day operations included monitoring and documenting network changes, reviewing daily reports, and coordinating security and backup tooling such as Perch, BitDefender, KnowB4, Cleartouch Audit, Acronis, and patch management, while working with the Division of Banks during examinations and coordinating with third party IT and vendor administrators.
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Cullman Savings Bank | Banking and Financial Services | 59 | $10M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
In 2013, Cullman Savings Bank implemented Fiserv Retail Online as part of a broader Cleartouch bank platform deployment, aligning its customer-facing systems with Digital Banking channels. The deployment leveraged Cleartouch as an integrated, real-time account processing platform to support online and mobile channels alongside core transaction processing.
The implementation included Fiserv Retail Online for online banking and Business Online for business customers, Mobiliti for mobile banking, and Popmoney for person to person payments. The bank also implemented Accel payments network connectivity, CheckFree RXP for bill payment, Item Processing and Debit Processing for payments operations, Teller for Cleartouch for front-line transaction processing, and Director for electronic content management and eStatements, while iVue provided business intelligence capabilities.
Integration scope emphasized end to end connectivity across Fiserv solutions, including Branch Source Capture and Merchant Source Capture for image capture and the Fiserv Clearing Network for image exchange, enabling real-time transaction flows between channels and account processing. The deployment covered retail and teller operations and channel services at Cullman Savings Bank, which is headquartered in Cullman, Alabama and was reported at the time to have $216 million in assets.
Governance and vendor interaction focused on coordinated conversion and ongoing client service, with bank leadership citing a desire to deliver current products and technology in a timely and cost effective manner. The bank and Fiserv positioned the Cleartouch platform and Fiserv Retail Online as differentiated by real-time capabilities, integration breadth, and a high quality conversion experience, with improved speed and accessibility for staff to interact and provide customer information.
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Enterprise Bank - Lowell, MA | Banking and Financial Services | 600 | $43M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
In 2014, Enterprise Bank implemented Fiserv Retail Online as part of its Digital Banking strategy. The deployment aimed to extend mobile and online self service for retail and small business customers across the bank's network of 22 full service branches in the Merrimack Valley and north central Massachusetts and southern New Hampshire.
The Fiserv Retail Online implementation delivered core Digital Banking capabilities including consumer account access, mobile banking enrollment, and consolidated real time account views across deposit and cash management products. The platform was configured to support single sign on across online and mobile channels, and to surface balances and check presentment so customers could access account information on demand.
Enterprise Bank integrated Fiserv Retail Online with other Fiserv systems already in use, including Business Online for commercial online access, Premier for account processing, and Source Capture Solutions for remote deposit capture. Those integrations enabled a unified authentication flow and a holistic transactional view that aligned retail, commercial, and cash management workflows.
Operational rollout capitalized on a pilot of Mobiliti Business to extend mobile capabilities to small business clients after a successful retail mobile rollout. Governance focused on channel alignment, single sign on configuration, and pilot based validation of commercial mobile features, and bank leadership described the program as accelerating a customer driven self service shift.
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Banking and Financial Services | 127 | $12M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
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Banking and Financial Services | 160 | $20M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2012 | n/a |
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Banking and Financial Services | 120 | $14M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
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Banking and Financial Services | 159 | $74M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2018 | n/a |
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Banking and Financial Services | 41 | $7M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
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Banking and Financial Services | 276 | $35M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2012 | n/a |
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Banking and Financial Services | 101 | $19M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
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Buyer Intent: Companies Evaluating Fiserv Retail Online
- State Bank, a United States based Banking and Financial Services organization with 245 Employees
- Royal Bank of Scotland (RBS), a United Kingdom based Banking and Financial Services company with 79099 Employees
- Zipin, Amster & Greenberg, a United States based Professional Services organization with 10 Employees
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