List of Fiserv Retail Online Customers
Fiserv
600 N. Vel R. Phillips Ave.,
Milwaukee, 53203, WI,
United States
Milwaukee, 53203, WI,
United States
1 262-879-5000
Professional Services
38000
$21.2B
Since 2010, our global team of researchers has been studying Fiserv Retail Online customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fiserv Retail Online for Digital Banking from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fiserv Retail Online for Digital Banking include: Pioneer Bank, a United States based Banking and Financial Services organisation with 159 employees and revenues of $74.0 million, Enterprise Bank - Lowell, MA, a United States based Banking and Financial Services organisation with 600 employees and revenues of $43.0 million, Territorial Savings Bank, a United States based Banking and Financial Services organisation with 276 employees and revenues of $35.0 million, Athol Credit Union, a United States based Banking and Financial Services organisation with 100 employees and revenues of $25.0 million, First Federal Savings Bank of Shorewood, a United States based Banking and Financial Services organisation with 160 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Fiserv Retail Online, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fiserv Retail Online customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Athol Credit Union | Banking and Financial Services | 100 | $25M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2015 | n/a |
In 2015, Athol Credit Union implemented Fiserv Retail Online as its customer-facing online and mobile channel within its Digital Banking environment. The deployment was managed in tandem with the Fiserv Cleartouch core, establishing a direct relationship between Fiserv Retail Online and the core account processing platform for account servicing and authentication workflows.
Configuration work focused on retail online banking and Mobiliti mobile banking capabilities, with modules and parameter sets configured for online account servicing, external transfers, bill pay and e-payments, and statement delivery. Fiserv Retail Online was integrated with named partner components including Fiserv Cleartouch, Check Free Bill Pay PartnerCare, Compass External Transfer, Eascorp Epayments, Deluxe Statement Advantage, Websource Capture, Access Manager Navigator, and Client-Central to support payments, transfers, statement imaging, and access management.
Operational governance and lifecycle management were handled by the credit union IT and project operations function, which performed parameter changes, rate changes, employee onboarding and offboarding in the core, and routine updates and upgrades. Day to day operations included monitoring and documenting network changes, reviewing daily reports, and coordinating security and backup tooling such as Perch, BitDefender, KnowB4, Cleartouch Audit, Acronis, and patch management, while working with the Division of Banks during examinations and coordinating with third party IT and vendor administrators.
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Cullman Savings Bank | Banking and Financial Services | 59 | $10M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
In 2013, Cullman Savings Bank implemented Fiserv Retail Online as part of a broader Cleartouch bank platform deployment, aligning its customer-facing systems with Digital Banking channels. The deployment leveraged Cleartouch as an integrated, real-time account processing platform to support online and mobile channels alongside core transaction processing.
The implementation included Fiserv Retail Online for online banking and Business Online for business customers, Mobiliti for mobile banking, and Popmoney for person to person payments. The bank also implemented Accel payments network connectivity, CheckFree RXP for bill payment, Item Processing and Debit Processing for payments operations, Teller for Cleartouch for front-line transaction processing, and Director for electronic content management and eStatements, while iVue provided business intelligence capabilities.
Integration scope emphasized end to end connectivity across Fiserv solutions, including Branch Source Capture and Merchant Source Capture for image capture and the Fiserv Clearing Network for image exchange, enabling real-time transaction flows between channels and account processing. The deployment covered retail and teller operations and channel services at Cullman Savings Bank, which is headquartered in Cullman, Alabama and was reported at the time to have $216 million in assets.
Governance and vendor interaction focused on coordinated conversion and ongoing client service, with bank leadership citing a desire to deliver current products and technology in a timely and cost effective manner. The bank and Fiserv positioned the Cleartouch platform and Fiserv Retail Online as differentiated by real-time capabilities, integration breadth, and a high quality conversion experience, with improved speed and accessibility for staff to interact and provide customer information.
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Enterprise Bank - Lowell, MA | Banking and Financial Services | 600 | $43M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
In 2014, Enterprise Bank implemented Fiserv Retail Online as part of its Digital Banking strategy. The deployment aimed to extend mobile and online self service for retail and small business customers across the bank's network of 22 full service branches in the Merrimack Valley and north central Massachusetts and southern New Hampshire.
The Fiserv Retail Online implementation delivered core Digital Banking capabilities including consumer account access, mobile banking enrollment, and consolidated real time account views across deposit and cash management products. The platform was configured to support single sign on across online and mobile channels, and to surface balances and check presentment so customers could access account information on demand.
Enterprise Bank integrated Fiserv Retail Online with other Fiserv systems already in use, including Business Online for commercial online access, Premier for account processing, and Source Capture Solutions for remote deposit capture. Those integrations enabled a unified authentication flow and a holistic transactional view that aligned retail, commercial, and cash management workflows.
Operational rollout capitalized on a pilot of Mobiliti Business to extend mobile capabilities to small business clients after a successful retail mobile rollout. Governance focused on channel alignment, single sign on configuration, and pilot based validation of commercial mobile features, and bank leadership described the program as accelerating a customer driven self service shift.
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First Federal Savings Bank of Rochester | Banking and Financial Services | 127 | $12M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
In 2013, First Federal Savings Bank of Rochester implemented Fiserv Retail Online as part of a Cleartouch platform deployment to expand its Digital Banking capabilities. The deployment was positioned as an integrated online banking layer within Fiserv Cleartouch, delivering real time account processing and customer channel convergence for retail customers.
The implementation of Fiserv Retail Online was delivered alongside a broad suite of Fiserv modules, including Mobiliti for mobile banking, Popmoney for person to person payments, CheckFree RXP for bill payment, AML Manager and Fraud Risk Manager for risk mitigation, Branch Source Capture and Teller Source Capture for image capture, Nautilus enterprise content management, Prologue financial management, Construction Loan Manager, iVue business intelligence, and Teller and New Accounts for Cleartouch for front line transaction processing, plus ATM and Debit Processing capabilities. This configuration positioned Retail Online to provide online account servicing, bill pay workflows, and channel orchestration consistent with Digital Banking functional expectations.
Architecturally the Retail Online deployment was integrated into the Cleartouch account processing backbone and tied into payments and item processing networks, specifically the Accel payments network and the Fiserv Clearing Network, as well as eStatements and item processing services for image exchange. The integrated stack supported real time transaction flows between the front end channels and core account processing, enabling synchronized customer views across online and branch channels.
Governance and rollout emphasized conversion quality and operational alignment, driven by Fiserv platform integration patterns and bank operations leadership. Reported outcomes included a high quality conversion experience and improvements in speed and accessibility when staff interact with customers, reflecting the intended business function alignment of First Federal Savings Bank of Rochester Fiserv Retail Online Digital Banking for retail customer engagement and account servicing.
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First Federal Savings Bank of Shorewood | Banking and Financial Services | 160 | $20M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2012 | n/a |
In 2012, First Federal Savings Bank of Shorewood implemented Fiserv Retail Online as its Digital Banking channel for internet banking and bill payment. The deployment was executed as part of a broader adoption of Fiserv's integrated solution set built around the Cleartouch bank platform, intended to provide a real-time, secure outsourced online banking environment.
The Fiserv Retail Online implementation was aligned with core Fiserv modules and capabilities, including EFT Solutions for electronic funds movement, Branch Source Capture for check image capture, Item and Statement processing for back-office clearing and reporting, Prologue General Ledger for financial posting, and iVue for Cleartouch for business intelligence and reporting. Bill payment capability was addressed in the vendor roadmap through CheckFree RXP, reflecting an integrated bill pay strategy alongside Retail Online.
Architecturally the environment leveraged Cleartouch's hybrid processing model that supports both memo-posting and real-time account processing, enabling immediate customer inquiry and posting behavior typical of modern Digital Banking implementations. Operational scope emphasized retail banking functions, specifically online account servicing, bill payment workflows, EFT processing, and item capture and posting across the bank's customer-facing and operations teams.
Rollout followed an outsourced online processing model with conversion and go-live activities supported by Fiserv subject matter experts, and governance aligned technical configuration with the bank's stated growth and efficiency objectives. The vendor announcement cited real-time processing as a capability to enhance customer service, streamline internal processes, and strengthen fraud controls, positioning Fiserv Retail Online and the Cleartouch platform as central to ongoing digital retail banking operations.
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Banking and Financial Services | 120 | $14M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
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Banking and Financial Services | 159 | $74M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2018 | n/a |
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Banking and Financial Services | 41 | $7M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2013 | n/a |
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Banking and Financial Services | 276 | $35M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2012 | n/a |
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Banking and Financial Services | 101 | $19M | United States | Fiserv | Fiserv Retail Online | Digital Banking | 2014 | n/a |
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Buyer Intent: Companies Evaluating Fiserv Retail Online
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fiserv Retail Online. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fiserv Retail Online for Digital Banking include:
- State Bank, a United States based Banking and Financial Services organization with 245 Employees
- Royal Bank of Scotland (RBS), a United Kingdom based Banking and Financial Services company with 79099 Employees
- Zipin, Amster & Greenberg, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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State Bank | Banking and Financial Services | 245 | $18M | United States | 2026-02-20 |
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Royal Bank of Scotland (RBS) | Banking and Financial Services | 79099 | $16.2B | United Kingdom | 2024-10-30 |
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Zipin, Amster & Greenberg | Professional Services | 10 | $1M | United States | 2024-06-24 |
FAQ - APPS RUN THE WORLD Fiserv Retail Online Coverage
Fiserv Retail Online is a Digital Banking solution from Fiserv.
Companies worldwide use Fiserv Retail Online, from small firms to large enterprises across 21+ industries.
Organizations such as Pioneer Bank, Enterprise Bank - Lowell, MA, Territorial Savings Bank, Athol Credit Union and First Federal Savings Bank of Shorewood are recorded users of
Fiserv Retail Online for Digital Banking.
Companies using Fiserv Retail Online are most concentrated in Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Fiserv Retail Online are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fiserv Retail Online across Americas, EMEA, and APAC.
Companies using Fiserv Retail Online range from small businesses with 0-100 employees - 30%, to mid-sized firms with 101-1,000 employees - 70%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Fiserv Retail Online include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fiserv Retail Online customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Digital Banking.