List of Floatbot AI Platform Customers
Floatbot
691 S Milpitas Blvd Suite 217,
Milpitas, 95035, CA,
United States
Milpitas, 95035, CA,
United States
1 650-679-4167
Professional Services
40
$4M
Since 2010, our global team of researchers has been studying Floatbot AI Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Floatbot AI Platform for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Floatbot AI Platform for Chatbots and Conversational AI include: Payworld, a India based Utilities organisation with 300 employees and revenues of $43.0 million, Rajkot Municipal Corporation, a India based Government organisation with 253 employees and revenues of $25.0 million, Kauvery Hospital, a India based Healthcare organisation with 648 employees and revenues of $22.0 million, Bank of India USA, a United States based Banking and Financial Services organisation with 60 employees and revenues of $6.0 million, Bank of India France, a France based Banking and Financial Services organisation with 50 employees and revenues of $5.0 million and many others.
Contact us if you need a completed and verified list of companies using Floatbot AI Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the Artificial Intelligence software purchases.
The Floatbot AI Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of Artificial Intelligence software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bank of India France | Banking and Financial Services | 50 | $5M | France | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Bank of India France implemented the Floatbot AI Platform on its public website. The Floatbot AI Platform operates in the Chatbots and Conversational AI category and serves as the bank's web based conversational layer for customer engagement. The deployment emphasized conversational flows, intent recognition, natural language processing and an embeddable chat widget to handle routine inquiries and route complex requests to human agents. This configuration aligns the Bank of India France Floatbot AI Platform Chatbots and Conversational AI with customer service and digital channel self service functions.
Architecture and rollout relied on a cloud hosted SaaS model delivered as an embeddable web client, instrumented for conversational analytics and versioned dialog management. Implementation work centered on intent taxonomy, scripted dialogs, fallback handling and human handoff workflows, with configuration and testing conducted on the website prior to production activation. Operational scope covered the bank's retail customer support and digital channels, and governance included centralized intent governance and staged content updates to the platform. Vendor Floatbot provided the Floatbot AI Platform and retained platform ownership while the bank maintained intent and content governance.
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Bank of India Kenya | Banking and Financial Services | 30 | $3M | Kenya | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024 Bank of India Kenya implemented Floatbot AI Platform on its website, deploying the Floatbot AI Platform as a Chatbots and Conversational AI solution to support customer service and online channel engagement. The deployment targets the bank website as the primary channel for conversational interactions, reflecting a compact operational scale consistent with a 30 employee regional bank in Kenya.
The Floatbot AI Platform implementation focuses on conversational UI, intent classification, knowledge base driven FAQ automation, and configured dialogue flows to handle routine retail banking inquiries. Configuration work included authoring conversational scripts, setting up dialogue flow logic and knowledge management for web-triggered sessions, using standard Chatbots and Conversational AI functional capabilities to automate first line responses and route complex queries for follow up.
Operational governance is centered on the bank digital channels team, responsible for content updates, conversation versioning and monitoring web chat traffic. Rollout was limited to the website channel, with operational scope covering customer service and online banking inquiry handling, and governance processes aligned to periodic content review and escalation workflows managed internally by the bank.
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Bank of India Tanzania | Banking and Financial Services | 30 | $3M | Tanzania | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Bank of India Tanzania deployed the Floatbot AI Platform on its website as its Chatbots and Conversational AI solution. The Floatbot AI Platform was embedded as a site-facing conversational widget on https://www.boitanzania.co.tz/ to handle customer inquiries and self-service interactions, scoped to the bank’s digital customer engagement layer.
Configuration work concentrated on conversational flow design, intent classification, entity extraction and use of a visual bot builder to construct FAQ and transactional dialogs. The implementation included session management and contextual state handling to preserve conversation continuity, along with rule-based and machine learning assisted response templates. Analytics and monitoring modules were provisioned to capture conversation volumes, fallback events and content gaps to guide iterative tuning.
Operational ownership rests with customer service and digital operations teams, with a compact administrator group managing content updates, conversation versioning and channel configuration. Governance processes were instituted to review conversation scripts, escalate sensitive queries to human agents and schedule periodic content reviews, reflecting the bank’s small operational footprint. Front line staff training emphasized escalation protocols and content editing workflows to sustain live operations.
The deployment model was SaaS delivered and embedded as a web widget, centralizing conversational assets inside the Floatbot AI Platform while minimizing on premise infrastructure. The Floatbot AI Platform supports ongoing configuration, orchestration and localized conversational content management within the Apps Category Chatbots and Conversational AI, enabling the bank to iterate conversational experiences from a single platform.
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Bank of India USA | Banking and Financial Services | 60 | $6M | United States | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Bank of India USA deployed the Floatbot AI Platform as an embedded conversational interface on its public website. The Floatbot AI Platform, classified under Chatbots and Conversational AI, is implemented to provide web based self service and guided interaction flows for retail banking inquiries and prospect engagement, with conversational UI exposed to customers and prospects through the site widget.
The implementation leverages standard conversational modules, including a conversation flow builder, natural language understanding for intent classification, and analytics for interaction monitoring and tuning. Operational ownership is aligned to digital channels and customer service functions, with designated administrators responsible for dialogue content updates and iterative NLU model refinement through the Floatbot console. The deployment scope is focused on online customer engagement on the corporate website, and the configuration emphasizes scripted self service workflows and form capture to support account inquiries and lead generation.
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Floatbot | Professional Services | 40 | $4M | United States | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Floatbot deployed the Floatbot AI Platform on its website as a Chatbots and Conversational AI solution. The deployment established an embedded web conversational layer that routes visitor sessions to the Floatbot AI Platform conversational engine, leveraging cloud hosted platform services for natural language understanding, dialog orchestration, and session management. Implementation was scoped to the corporate site and intended to handle real time customer interactions rather than broad enterprise rollout across multiple sites.
The Floatbot AI Platform implementation included a visual conversation builder, intent and entity modeling, multi turn dialog orchestration, configurable fallback and escalation flows, and analytics instrumentation for monitoring conversation performance. Configuration work focused on authoring conversational flows, training NLU models with site specific utterances, and setting up event tracking into the platform to capture lead signals and interaction metrics.
Integration details were not disclosed, the operational coverage is limited to the website and the platform is managed by internal marketing and product stakeholders for customer engagement and lead qualification use cases. Governance practices emphasized iterative content updates, version control for conversation scripts, and ongoing NLU retraining workflows to refine intent recognition and response accuracy over time.
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Healthcare | 648 | $22M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2018 | n/a |
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Utilities | 300 | $43M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2016 | n/a |
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Government | 253 | $25M | India | Floatbot | Floatbot AI Platform | Chatbots and Conversational AI | 2017 | n/a |
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Buyer Intent: Companies Evaluating Floatbot AI Platform
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Floatbot AI Platform. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Floatbot AI Platform for Chatbots and Conversational AI include:
- Asset Living, a United States based Construction and Real Estate organization with 3800 Employees
- Wipro, a India based Professional Services company with 230000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Floatbot AI Platform Coverage
Floatbot AI Platform is a Chatbots and Conversational AI solution from Floatbot.
Companies worldwide use Floatbot AI Platform, from small firms to large enterprises across 21+ industries.
Organizations such as Payworld, Rajkot Municipal Corporation, Kauvery Hospital, Bank of India USA and Bank of India France are recorded users of
Floatbot AI Platform for Chatbots and Conversational AI.
Companies using Floatbot AI Platform are most concentrated in Utilities, Government and Healthcare, with adoption spanning over 21 industries.
Companies using Floatbot AI Platform are most concentrated in India, United States and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Floatbot AI Platform across Americas, EMEA, and APAC.
Companies using Floatbot AI Platform range from small businesses with 0-100 employees - 62.5%, to mid-sized firms with 101-1,000 employees - 37.5%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Floatbot AI Platform include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Floatbot AI Platform customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.