List of Freshsales (formerly Freshworks CRM) Customers
Freshworks (formerly Freshdesk)
2950 South Delaware Street Suite 201,
San Mateo, 94403, CA,
United States
San Mateo, 94403, CA,
United States
1 650-513-0514
Professional Services
4400
$839M
Since 2010, our global team of researchers has been studying Freshsales (formerly Freshworks CRM) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Freshsales (formerly Freshworks CRM) for CRM, Sales Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Freshsales (formerly Freshworks CRM) for CRM, Sales Engagement include: KeHE & DPI Specialty Foods, a United States based Distribution organisation with 7900 employees and revenues of $7.50 billion, Seagate US, a United States based Manufacturing organisation with 40000 employees and revenues of $6.55 billion, Unifi TV Malaysia, a Malaysia based Media organisation with 16000 employees and revenues of $2.63 billion, Zetwerk, a India based Manufacturing organisation with 2200 employees and revenues of $2.00 billion, Workwell, a United Kingdom based Professional Services organisation with 12940 employees and revenues of $1.49 billion and many others.
Contact us if you need a completed and verified list of companies using Freshsales (formerly Freshworks CRM), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Freshsales (formerly Freshworks CRM) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1 Minus 1 | Professional Services | 15 | $1M | United Kingdom | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2020 | n/a |
In 2020, 1 Minus 1 implemented Freshsales (formerly Freshworks CRM) to centralize lead capture and sales engagement directly from its public website. The deployment leverages the Freshsales cloud SaaS model and is instrumented on the company website to capture inbound inquiries and route prospects into the CRM workflow.
Configuration focused on core CRM,Sales Engagement capabilities including contact and lead management, sales pipeline and deal tracking, activity timelines, and email engagement sequencing. Freshsales (formerly Freshworks CRM) was used to maintain a single record of customer interactions and to support prospect qualification and follow up across the small-business sales lifecycle.
Operational scope covers the sales and client services activities of the 15 employee organization, with CRM usage embedded into web-facing intake and day to day account management. Governance appears oriented toward lightweight administration and lead routing controls to preserve data hygiene and ensure website leads feed directly into the Freshsales CRM,Sales Engagement platform for consistent handling.
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1440 Media | Media | 60 | $25M | United States | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2021 | n/a |
In 2021, 1440 Media implemented Freshsales (formerly Freshworks CRM) on its website as a CRM,Sales Engagement solution to centralize web lead capture and downstream sales activity. The deployment is oriented toward web-facing intake and contact lifecycle management to support sales and marketing business functions.
Freshsales is used to capture website leads through embedded forms, centralize contact and lead records, and operate configured deal pipelines, activity and email tracking, and sales engagement sequences consistent with CRM,Sales Engagement platforms. The implementation leverages browser-based SaaS administration, record-level automation, and template-driven communications to standardize outreach and qualification workflows.
Operational scope covers 1440 Media sales and marketing teams, who use Freshsales for lead qualification, pipeline management, and campaign-driven engagement. Governance is realized through admin configuration and role-based access controls, aligning web intake processes with sales follow-up workflows.
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1st Step Accounting | Professional Services | 150 | $29M | United States | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2020 | n/a |
In 2020, 1st Step Accounting implemented Freshsales (formerly Freshworks CRM) on their website. Freshsales (formerly Freshworks CRM) was provisioned as a cloud SaaS CRM,Sales Engagement solution to centralize web lead capture and standardize sales engagement workflows across the firm.
The deployment targeted sales, marketing, and client intake teams within the firm of approximately 150 employees, consolidating contact and account records and the sales pipeline into a single application. Configuration focused on web-to-lead forms embedded on the company website, contact and account data models, multi-stage opportunity pipelines, email sequencing, activity timelines, and task automation to support outbound and inbound engagement. Administrators configured lead routing and ownership rules, sales stage definitions, and template-based communication workflows to enforce consistent qualification and handoffs between marketing and sales. Reporting and activity tracking capabilities were enabled so the Freshsales application serves as the central record for client engagement and sales execution.
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20Cube Logistics | Distribution | 600 | $140M | Singapore | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2017 | n/a |
In 2017, 20Cube Logistics implemented Freshsales (formerly Freshworks CRM) to centralize lead capture, social campaign tracking, and sales appointment scheduling. The Freshsales deployment was scoped to support CRM,Sales Engagement workflows across Sales, Marketing, and Operations teams, providing a single system for prospecting and follow up.
Configuration emphasized lead management and campaign orchestration, with Freshsales used to create social presence and ingest leads generated from Google Ads, social advertising channels, and email marketing. Functional capabilities implemented included lead capture and qualification, automated task assignment tied to individual strengths, appointment scheduling for the Sales head, and operational issue monitoring to surface and report on exceptions.
Integrations and operational coverage were organized around paid search and social ad channels, email outreach, and internal tasking processes, enabling the marketing team to run multi-channel campaigns while routing qualified prospects into the sales queue. The operational scope explicitly covered marketing-driven lead generation, sales appointment setting, and day-to-day operations monitoring within the company.
Governance and process changes included a quota to pursue a minimum of 75 new leads each month, structured assignment of tasks to team members based on experience, and routine monitoring to identify and escalate operational issues. Outcomes recorded in the engagement included creation of social media handles and generation of 150 plus leads in two months, alongside reported productivity and workflow improvements achieved through Freshsales CRM.
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25Friday | Professional Services | 85 | $10M | Netherlands | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2024 | n/a |
In 2024, 25Friday deployed Freshsales (formerly Freshworks CRM) on its website as the primary customer relationship platform. The implementation positions Freshsales (formerly Freshworks CRM) as the core CRM,Sales Engagement system for the Netherlands based professional services firm, consolidating web lead capture and sales engagement workflows into a single application.
The configuration focuses on standard CRM capabilities including contact and account management, opportunity and pipeline staging, web-to-lead forms embedded on the company website, and activity tracking for calls and meetings. Freshsales (formerly Freshworks CRM) has been configured to support automated lead routing and email sequencing consistent with Sales Engagement workflows, alongside configurable sales pipelines and dashboards for opportunity monitoring.
Operational coverage spans sales, marketing-facing lead qualification activities, and client-facing account teams, with role-based access and permission controls to separate prospecting from delivery data. Governance has emphasized CRM hygiene through standardized data fields, staged pipeline definitions, and workflow rules to manage lead handoffs and lifecycle states, aligning the application with 25Friday business functions for sales and client lifecycle management.
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Professional Services | 10 | $1M | South Korea | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2022 | n/a |
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Distribution | 65 | $7M | United States | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2018 | n/a |
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Professional Services | 10 | $1M | United States | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2020 | n/a |
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Professional Services | 50 | $5M | India | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2021 | n/a |
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Manufacturing | 120 | $21M | Poland | Freshworks | Freshsales (formerly Freshworks CRM) | CRM,Sales Engagement | 2020 | n/a |
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Showing 1 to 10 of 1646 entries
Buyer Intent: Companies Evaluating Freshsales (formerly Freshworks CRM)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Freshsales (formerly Freshworks CRM). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Freshsales (formerly Freshworks CRM) for CRM, Sales Engagement include:
- Baader Bank, a Germany based Banking and Financial Services organization with 631 Employees
- Future Skills Academy, a New Zealand based Education company with 100 Employees
- DemandNXT Business Services, a India based Professional Services organization with 250 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Freshsales (formerly Freshworks CRM) Coverage
Freshsales (formerly Freshworks CRM) is a CRM, Sales Engagement solution from Freshworks.
Companies worldwide use Freshsales (formerly Freshworks CRM), from small firms to large enterprises across 21+ industries.
Organizations such as KeHE & DPI Specialty Foods, Seagate US, Unifi TV Malaysia, Zetwerk and Workwell are recorded users of
Freshsales (formerly Freshworks CRM) for CRM, Sales Engagement.
Companies using Freshsales (formerly Freshworks CRM) are most concentrated in Distribution, Manufacturing and Media, with adoption spanning over 21 industries.
Companies using Freshsales (formerly Freshworks CRM) are most concentrated in United States, Malaysia and India, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Freshsales (formerly Freshworks CRM) across Americas, EMEA, and APAC.
Companies using Freshsales (formerly Freshworks CRM) range from small businesses with 0-100 employees - 81.83%, to mid-sized firms with 101-1,000 employees - 14.95%, large organizations with 1,001-10,000 employees - 2.98%, and global enterprises with 10,000+ employees - 0.24%.
Customers of Freshsales (formerly Freshworks CRM) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Freshsales (formerly Freshworks CRM) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of CRM, Sales Engagement.