List of Fujitsu CHORDSHIP Customers
Fujitsu
4-1-1 Kamikodanaka Nakahara-ku,
Kawasaki, 211-8588,
Japan
Kawasaki, 211-8588,
Japan
81 44-777-1111
Professional Services
112743
$23.9B
Since 2010, our global team of researchers has been studying Fujitsu CHORDSHIP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Fujitsu CHORDSHIP for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Fujitsu CHORDSHIP for Chatbots and Conversational AI include: Mitsui Sumitomo Insurance, a Japan based Insurance organisation with 20467 employees and revenues of $12.04 billion, Welcia Yakkyoku, a Japan based Retail organisation with 8700 employees and revenues of $7.40 billion, Orient Corporation, a Japan based Banking and Financial Services organisation with 6084 employees and revenues of $1.80 billion, Tokyo Metropolitan Government, a Japan based Government organisation with 200 employees and revenues of $30.0 million, Fresta, a Japan based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Fujitsu CHORDSHIP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Fujitsu CHORDSHIP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Beppu City Public Works Bureau | Leisure and Hospitality | 100 | $10M | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
In 2022 Beppu City Public Works Bureau deployed Fujitsu CHORDSHIP on its public website to provide automated conversational assistance to citizens and visitors. The deployment uses Fujitsu CHORDSHIP as a Chatbots and Conversational AI solution embedded on the bureau site that supports leisure and hospitality information for the municipal keirin venue.
The implementation configures Fujitsu CHORDSHIP to manage common inquiry workflows typical of municipal service portals, including FAQ automation, intent classification, dialogue management, and guided information retrieval. The web embedded chat interface handles session driven conversations and is maintained as a public-facing channel for site visitors and residents, with expected support for Japanese language interactions and content tuning.
Operational governance is assigned to the Public Works Bureau web and citizen services team, who update conversational content and refine dialogue flows through the Fujitsu CHORDSHIP administration tools. The scope of the rollout centers on public website engagement and citizen inquiry handling, reflecting an application level deployment of Fujitsu CHORDSHIP within the bureau's online customer experience stack.
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Fresta | Professional Services | 100 | $10M | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Fresta deployed Fujitsu CHORDSHIP on its public website. Fresta implemented Fujitsu CHORDSHIP, a Chatbots and Conversational AI application, to support customer engagement and front-line inquiry handling for its professional services offerings in Japan. The implementation is web-facing and configured for conversational self-service and scripted support flows tailored to client inquiries.
The deployed solution follows Chatbots and Conversational AI functional patterns, including natural language understanding, intent classification, dialog management, and session persistence to manage multi-turn conversations. The website integration is delivered via a conversational web interface and includes fallback routing and escalation rules to route complex queries to human agents. Governance for conversation content and knowledge updates is managed by Fresta service teams, who maintain the bot scripts and escalation policies to align responses with business processes.
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Mitsui Sumitomo Insurance | Insurance | 20467 | $12.0B | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Mitsui Sumitomo Insurance deployed Fujitsu CHORDSHIP on its website as a Chatbots and Conversational AI solution. The implementation places Fujitsu CHORDSHIP at the center of the corporate web channel, delivering automated customer inquiry handling and web-based self service for policyholders and prospects.
The Fujitsu CHORDSHIP deployment leverages core conversational capabilities typical of Chatbots and Conversational AI, including natural language understanding, dialog management, response orchestration, and a content management layer for FAQ and scripted flows. Configuration emphasized web embedding and session management, with automated escalation paths to human agents and conversation logging to support operational monitoring.
Operational scope is focused on digital customer service and front office functions accessed via the public website, with workflows oriented around inquiry triage, information delivery, and handoff to existing contact center channels. Governance relies on site content update processes and conversational content review cycles to ensure accuracy and regulatory compliance of customer communications.
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Mitsui Sumitomo Insurance Company Dubai Br | Insurance | 19 | $2M | United Arab Emirates | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Mitsui Sumitomo Insurance Company Dubai Br deployed Fujitsu CHORDSHIP on its public website. Fujitsu CHORDSHIP is a Chatbots and Conversational AI application that Mitsui Sumitomo Insurance Company Dubai Br uses to provide web based customer engagement and initial policy inquiry handling. The implementation centers on an embedded web chat interface integrated into the corporate site, aligning the application with customer service and digital engagement business functions. This deployment focuses conversational automation on the Dubai branch website for front line customer interactions.
The implementation leverages standard Chatbots and Conversational AI capabilities such as natural language understanding, intent classification, scripted conversation flows, session management, and FAQ automation, with Fujitsu CHORDSHIP configured to capture customer intents and escalate complex enquiries to human agents. Architecture is website embedded, with conversational logic and content configuration managed through the Fujitsu CHORDSHIP platform, and rollout activities including conversation design, content mapping, and web widget integration to the corporate site. Operational coverage is the Mitsui Sumitomo Insurance Company Dubai Br digital front end, supporting customer service workflows for the UAE web audience.
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Orient Corporation | Banking and Financial Services | 6084 | $1.8B | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2017 | n/a |
In 2017 Orient Corporation implemented a trial of Fujitsu CHORDSHIP to validate its usefulness for customer-facing conversations, seeking to deliver complete, real time answers 24/7/365 to questions customers submit over the web. The deployment targeted customer support use cases within the Card Planning Department, Card Promotion Group, positioning Fujitsu CHORDSHIP within the Chatbots and Conversational AI category to address inbound web inquiries and improve service quality. Kenichi Takahata, Head of the Card Planning Department, Card Promotion Group, guided the field evaluation and framed the objectives around continuous availability and answer completeness.
The trial exercised conversational capabilities typical of Chatbots and Conversational AI implementations, including natural language understanding for customer intent recognition, dialogue management to maintain context across multi-turn exchanges, and automated response generation to deliver real time answers. Configuration focused on web channel integration to surface answers to cardholders via the corporate site, and on curating question and answer flows aligned to card product and support knowledge. Fujitsu CHORDSHIP was evaluated for operational continuity and 24/7 response orchestration rather than back office transaction processing.
Operational rollout was scoped as a field trial with explicit next steps toward a full-scale deployment contingent on trial outcomes, governance review, and internal decision making by the Card Planning Department. The implementation narrative centers on Orient Corporation, Fujitsu CHORDSHIP, Chatbots and Conversational AI, and customer support business functions, with the trial used to inform broader rollout plans and governance for automated web-based customer engagement.
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Government | 200 | $30M | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
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Leisure and Hospitality | 20 | $2M | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2024 | n/a |
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Retail | 8700 | $7.4B | Japan | Fujitsu | Fujitsu CHORDSHIP | Chatbots and Conversational AI | 2022 | n/a |
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Buyer Intent: Companies Evaluating Fujitsu CHORDSHIP
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Fujitsu CHORDSHIP. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Fujitsu CHORDSHIP for Chatbots and Conversational AI include:
- Telstra, a Australia based Communications organization with 31876 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Telstra | Communications | 31876 | $14.6B | Australia | 2025-11-18 |
FAQ - APPS RUN THE WORLD Fujitsu CHORDSHIP Coverage
Fujitsu CHORDSHIP is a Chatbots and Conversational AI solution from Fujitsu.
Companies worldwide use Fujitsu CHORDSHIP, from small firms to large enterprises across 21+ industries.
Organizations such as Mitsui Sumitomo Insurance, Welcia Yakkyoku, Orient Corporation, Tokyo Metropolitan Government and Fresta are recorded users of
Fujitsu CHORDSHIP for Chatbots and Conversational AI.
Companies using Fujitsu CHORDSHIP are most concentrated in Insurance, Retail and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Fujitsu CHORDSHIP are most concentrated in Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Fujitsu CHORDSHIP across Americas, EMEA, and APAC.
Companies using Fujitsu CHORDSHIP range from small businesses with 0-100 employees - 50%, to mid-sized firms with 101-1,000 employees - 12.5%, large organizations with 1,001-10,000 employees - 25%, and global enterprises with 10,000+ employees - 12.5%.
Customers of Fujitsu CHORDSHIP include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Fujitsu CHORDSHIP customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.