List of Genesys Cloud CX Dialer Customers
Genesys
1302 El Camino Real, Suite 300,
Menlo Park, 94025, CA,
United States
Menlo Park, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.3B
Since 2010, our global team of researchers has been studying Genesys Cloud CX Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Cloud CX Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Cloud CX Dialer for Call Center include: Santander UK, a United Kingdom based Banking and Financial Services organisation with 19800 employees and revenues of $6.47 billion, Probe CX, a Australia based Professional Services organisation with 19000 employees and revenues of $2.50 billion, Dwr Cymru Welsh Water, a United Kingdom based Utilities organisation with 3500 employees and revenues of $978.0 million, Sigma Connected, a United Kingdom based Professional Services organisation with 4000 employees and revenues of $600.0 million, PRA Group, a United Kingdom based Banking and Financial Services organisation with 350 employees and revenues of $115.0 million and many others.
Contact us if you need a completed and verified list of companies using Genesys Cloud CX Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Cloud CX Dialer customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dwr Cymru Welsh Water | Utilities | 3500 | $978M | United Kingdom | Genesys | Genesys Cloud CX Dialer | Call Center | 2019 | n/a |
In 2019 Dwr Cymru Welsh Water began deploying Genesys Cloud CX Dialer, initiating a phased program that ran from August 2019 to April 2020. The program targeted Call Center operations and was scoped to enable remote working for all contact centre staff while sustaining customer service functions during the Covid19 period.
The implementation included Genesys Agent Desktop call functionality and inbound call routing, the Genesys Outbound Dialler and a tested live dialler platform, and Genesys Engage call recording with Speechminer. Reporting and visibility were provisioned through customised soft wallboards and CC Pulse Reporting, and capacity planning and scheduling were addressed via the Work Force Management Suite, with voicemail and social media integration configured for omnichannel handling.
Platform integrations explicitly tested and deployed included Active Directory integration for authentication and user management, and unified communications integrations with Skype for Business for internal and external voice and video conferencing, plus Microsoft Teams. The deployment therefore connected contact centre telephony, recording, reporting, workforce management, and digital channels into a single operational fabric for customer service teams.
Governance and rollout combined an accelerated three month core upgrade to the Genesys Contact Centre Solution followed by extended validation to stabilize the live platform through April 2020. The deployment successfully enabled remote working for contact centre staff, helping Welsh Water maintain BAU service levels and protect staff health during the pandemic, while Genesys Cloud CX Dialer became the central Call Center application supporting customer service functions.
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PRA Group | Banking and Financial Services | 350 | $115M | United Kingdom | Genesys | Genesys Cloud CX Dialer | Call Center | 2019 | n/a |
In 2019, PRA Group implemented Genesys Cloud CX Dialer, replacing Alvaria Advanced Outreach for Call Center operations. The deployment targeted the Kilmarnock contact center and established a unified inbound and outbound telephony environment supporting collections and customer engagement workflows. PRA Group Genesys Cloud CX Dialer is used to orchestrate agent-led outbound contact and manage inbound customer calls within Call Center functions.
Configuration focused on dialer campaign management, outbound predictive and preview dialing workflows, inbound routing to agent queues, and agent desktop tools for contact handling. Agents operate the Genesys dialler to contact customers, apply call dispositions, negotiate payment plans and maintain account records, while working to defined targets and KPI frameworks. The implementation supports scripted interactions and agent guidance aligned to collections and customer service processes.
Integrations explicit to the deployment include Semafone for taking telephone payments, Microsoft Teams for internal communication across the office, and Mailshot for emailing colleagues and requesting additional customer information. Operational coverage is centered on the Kilmarnock site with activity noted from April 2021 to present, covering inbound and outbound contact handling and telephone payment processing. These integrations feed into agent workflows so that payments, internal collaboration and follow up requests are coordinated with dialer activity.
Governance and process changes around the deployment emphasize Data Protection awareness, treating customers fairly in line with company values, and handling vulnerable customers with empathy and adjusted account plans. Agents follow structured negotiation and plan setting processes, and work under KPI-driven targets that are monitored through the Call Center environment. Escalation paths and mailshot based information requests are used to manage exceptions and complex customer circumstances.
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Probe CX | Professional Services | 19000 | $2.5B | Australia | Genesys | Genesys Cloud CX Dialer | Call Center | 2020 | n/a |
In 2020, Probe CX implemented Genesys Cloud CX Dialer within its Call Center environment to support outbound contact center operations. The implementation was positioned under a platform delivery function and administered by a multinational engineering team spanning the Philippines, Australia, and New Zealand, responsible for ongoing configuration, administration, and platform implementation activities across multiple telephony products including Genesys Cloud, Noble Systems, Salesforce, and Avaya.
Genesys Cloud CX Dialer deployment covered core dialer capabilities and operational configuration, including dialer strategy design, campaign configuration, and performance reporting. The team managed databases used for end to end outbound operations, addressing data modeling, data load processes, dialer strategy parameters, and the generation of operational reports tied to dialer performance.
Integration work focused on replicating enterprise ETL processes and reporting flows into the new Call Center tooling, with explicit liaison between platform engineers and the Data Management team to ensure data extracts, data loads, and data models were reproduced for outbound operations. Salesforce was part of the multitechnology environment administered by the platform team, which maintained cross-platform administrative workflows and data handoffs required for contact and campaign orchestration.
Governance and rollout activities emphasized documentation, platform readiness research, and process rationalization, with the team documenting processes and requirements from existing telephony platforms, conducting R&D to validate readiness of the Genesys Cloud CX Dialer, replicating necessary reports and processes where applicable, and de-scoping redundant processes. Operational responsibilities remained with the centralized platform delivery lead and regional engineering teams, who also maintained the databases and reporting artifacts that support outbound campaign management.
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Banking and Financial Services | 19800 | $6.5B | United Kingdom | Genesys | Genesys Cloud CX Dialer | Call Center | 2018 | n/a |
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Professional Services | 4000 | $600M | United Kingdom | Genesys | Genesys Cloud CX Dialer | Call Center | 2020 | n/a |
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Buyer Intent: Companies Evaluating Genesys Cloud CX Dialer
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Cloud CX Dialer. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys Cloud CX Dialer for Call Center include:
- Credit, a Australia based Banking and Financial Services organization with 2231 Employees
- Pen Test Partners, a United Kingdom based Professional Services company with 140 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys Cloud CX Dialer Coverage
Genesys Cloud CX Dialer is a Call Center solution from Genesys.
Companies worldwide use Genesys Cloud CX Dialer, from small firms to large enterprises across 21+ industries.
Organizations such as Santander UK, Probe CX, Dwr Cymru Welsh Water, Sigma Connected and PRA Group are recorded users of
Genesys Cloud CX Dialer for Call Center.
Companies using Genesys Cloud CX Dialer are most concentrated in Banking and Financial Services, Professional Services and Utilities, with adoption spanning over 21 industries.
Companies using Genesys Cloud CX Dialer are most concentrated in United Kingdom and Australia, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Cloud CX Dialer across Americas, EMEA, and APAC.
Companies using Genesys Cloud CX Dialer range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 20%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 40%.
Customers of Genesys Cloud CX Dialer include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Cloud CX Dialer customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.