List of Genesys Cloud CX Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Genesys Cloud CX customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Cloud CX for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Cloud CX for Call Center include: Shell, a United Kingdom based Oil, Gas and Chemicals organisation with 96000 employees and revenues of $284.31 billion, BP, a United Kingdom based Oil, Gas and Chemicals organisation with 100500 employees and revenues of $189.19 billion, Deutsche Telekom, a Germany based Communications organisation with 201336 employees and revenues of $134.08 billion, BMW Germany, a Germany based Automotive organisation with 86895 employees and revenues of $114.25 billion, Procter & Gamble, a United States based Consumer Packaged Goods organisation with 108000 employees and revenues of $84.04 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Cloud CX, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Cloud CX customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1&1 Ionos | Professional Services | 70 | $75M | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
In 2022, 1&1 Ionos deployed Genesys Cloud CX to support Call Center operations on their website. Genesys Cloud CX is used as the primary cloud contact center application, providing omnichannel routing, voice and web chat handling, and queue management consistent with Call Center functional terminology. The deployment leverages the Genesys Cloud CX application to surface website chat widgets and route inbound digital contacts to agent workflows.
The architecture is cloud native with Genesys Cloud CX operated as a SaaS service and embedded into the Ionos UK web experience for customer service and technical support interactions. Configuration emphasis is on contact routing, queue configuration and agent desktop workflows to centralize customer engagement within the platform. Operational ownership resides with Ionos service teams who manage configuration and routing policies through the Genesys Cloud CX administration tools.
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1-800-Flowers.com | Retail | 4000 | $1.8B | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
In 2021, 1-800-Flowers.com implemented Genesys Cloud CX as its Call Center platform. The Genesys Customer Experience Platform is surfaced on the company website to capture and route online customer interactions into the contact center.
The Genesys Cloud CX deployment was configured to deliver omnichannel contact routing, interactive voice response IVR, agent desktop, skill based routing, real time analytics, and workforce engagement capabilities. Configuration emphasis was on unified handling of voice and digital channels and agent assisted e commerce support workflows.
The implementation uses a cloud native SaaS architecture with web based CX components embedded on the site, enabling session handoff from web interactions to live agents. The platform implementation aligns with API driven orchestration to support internal customer care and order related workflows.
Operational scope centers on contact center and customer care functions across the United States, consolidating web and telephony channels into a single agent experience. Governance focused on standardizing contact handling workflows and agent routing rules, and on staged configuration updates to align with business operations.
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365.bank | Banking and Financial Services | 45 | $13M | Slovakia | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
In 2022, 365.bank implemented Genesys Cloud CX for Call Center use on its website. The deployment uses the Genesys Customer Experience Platform to host customer-facing contact flows integrated into the website, enabling web chat and web-based callback entry points for retail banking customers in Slovakia. Genesys Cloud CX is hosted in the cloud and tailored for a small banking operation with 45 employees, centralizing customer service interactions for the bank's digital channels. The implementation emphasizes omnichannel session handling and browser-based agent consoles.
Functional capabilities configured include omnichannel routing, voice handling with callback, web chat, session queuing, and analytics and quality monitoring consistent with Call Center platforms, supporting the bank's customer service and digital support workflows. Integration work focused on embedding the Genesys Customer Experience Platform into website entry points and routing events to agent consoles, with authentication and web session orchestration retained at the web layer. Governance and operational change centered on defining routing rules, agent skill groups, contact queues, and updated operating procedures for web-first customer engagement, with administration performed through Genesys Cloud CX management tools. The narrative reflects a compact, cloud-first contact center deployment for 365.bank's customer service function.
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3Dolphins.ai | Professional Services | 200 | $20M | Indonesia | Genesys | Genesys Cloud CX | Call Center | 2023 | n/a |
In 2023 3Dolphins.ai deployed Genesys Cloud CX as its Call Center solution, instituting the Genesys Customer Experience Platform on its public website to capture and route customer interactions. The implementation centers on cloud-native contact center capabilities to support the companys customer experience and support operations within its professional services organization.
Genesys Cloud CX is configured to deliver web-based digital engagement alongside telephony oriented contact handling, using omnichannel routing and agent desktop functionality to consolidate interactions. The deployment leverages standard Call Center capabilities such as interactive voice response flows, web chat integration, session-based routing, and centralized interaction reporting to streamline agent workflows and queue management.
Integration work focused on embedding the Genesys Customer Experience Platform into website touchpoints to surface web chat widgets, form-based lead capture, and session handoffs to live agents. Operational coverage is concentrated on customer support and client-facing service teams, with cloud provisioning used to centralize contact handling and enable distributed agent access without on-premises infrastructure.
Governance and process changes emphasized standardized routing rules, agent role definitions, and scripted contact handling to align support and service delivery. Rollout activities prioritized configuration of interaction routing and agent desktops, with ongoing tuning expected to refine contact flows and response orchestration.
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A Beka Book | Media | 10 | $1M | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
In 2021, A Beka Book deployed Genesys Cloud CX as its Call Center solution, embedding the Genesys Customer Experience Platform into its public website to capture and route customer interactions. The implementation established a cloud-hosted contact center footprint to support a small US-based customer service team, leveraging browser-based agent routing and web channel intake alongside inbound voice handling through Genesys Cloud CX.
The implementation focused on core Call Center modules including cloud contact routing, an agent desktop for web-based handling, and digital session capture from the company website, with configuration of queues, skills-based routing, and agent profiles appropriate for a 10-person operation. Integrations are explicitly centered on the website experience, enabling web-initiated sessions and click to call flows to enter centralized queues, while administration and governance were consolidated into a single cloud console to manage routing rules, user permissions, and standard escalation workflows that impact customer support and order inquiry processes.
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Communications | 17856 | $5.0B | Austria | Genesys | Genesys Cloud CX | Call Center | 2022 | n/a |
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Utilities | 13267 | $16.8B | Italy | Genesys | Genesys Cloud CX | Call Center | 2015 | n/a |
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Insurance | 800 | $300M | United States | Genesys | Genesys Cloud CX | Call Center | 2024 | n/a |
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Healthcare | 114000 | $42.0B | United States | Genesys | Genesys Cloud CX | Call Center | 2019 | n/a |
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Life Sciences | 900 | $200M | United States | Genesys | Genesys Cloud CX | Call Center | 2021 | n/a |
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Showing 1 to 10 of 918 entries
Buyer Intent: Companies Evaluating Genesys Cloud CX
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Cloud CX. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys Cloud CX for Call Center include:
- Hoya, a Japan based Life Sciences organization with 35000 Employees
- Modern Aviation, a United States based Transportation company with 210 Employees
- The Institute Of Education Ireland, a Ireland based Education organization with 150 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys Cloud CX Coverage
Genesys Cloud CX is a Call Center solution from Genesys.
Companies worldwide use Genesys Cloud CX, from small firms to large enterprises across 21+ industries.
Organizations such as Shell, BP, Deutsche Telekom, BMW Germany and Procter & Gamble are recorded users of
Genesys Cloud CX for Call Center.
Companies using Genesys Cloud CX are most concentrated in Oil, Gas and Chemicals, Communications and Automotive, with adoption spanning over 21 industries.
Companies using Genesys Cloud CX are most concentrated in United Kingdom, Germany and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Cloud CX across Americas, EMEA, and APAC.
Companies using Genesys Cloud CX range from small businesses with 0-100 employees - 31.37%, to mid-sized firms with 101-1,000 employees - 35.08%, large organizations with 1,001-10,000 employees - 23.2%, and global enterprises with 10,000+ employees - 10.35%.
Customers of Genesys Cloud CX include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Cloud CX customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center.